Once Upon A Home Renovations

This was a terrible job. The quote was to supply and install a "Wonder board" sub floor and install the 1 ft x 2 ft ceramic tiles we had provided. Thomas showed up and started asking where were the glue and screws to install the wonder board he had quoted to install were? It went down hill from there. We talked about thin grout lines, "as thin as you can" It turned out to be "thinner than he could" as all the tiles right at the entrance to the kitchen (where you see it most) are all uneven with crooked grout lines and Thomas was not able to get the grout into his 1/16th inch grout lines anywhere. All of the grout started cracking out the day after he left and was paid. Thomas did come back and try to fix it but the grout just failed again. We talked on the phone after the grout failed the second time at which point Thomas got upset at me. We had to hire a Tile setter to come in and fix it. To save some money we removed all the gout ourselves and we found that it had hardly penetrated at all but was just skimmed over the surface. When the tile setter we hired was fixing the issue he supplied his own grout which was a (Fine Aggregate for narrow joints). Where Thomas made us supply our own grout and had only asked that it be un-sanded. As far as tiles go anyway I would recommend a tile setter that just does tiles. We hired someone to lay these tiles to save time and make our lives easier as we were already doing a lot of the kitchen reno ourselves. Hire Thomas from Once Upon a Home contracting just created a bunch of new problems.... Now we have to live with uneven tiles and had to hire someone else just to get the grout to stay in. I would keep looking.

Great job !!, once upon a home came in the day of the job on time, did amazing Work, friendly, courteous and professional.

Thomas was so helpful in bringing our project ideas to life. The kitchen looks so beautiful now.

Thomas gave us ideas on top of that, that brought this project to a whole new level.

Thank you once upon a home.

Thomas helped with a renovation I was performing on my condo. He was very accommodating to my schedule, and went the extra mile to complete the work as quickly as possible. The price was right, and I genuinely enjoyed interacting with him. I will be using him on future projects.

From our first meeting to the last day of the job we thoroughly enjoyed working with Thomas and Holly from Once Upon a Home. Thomas and his crew completed the agreed upon renovations of our kitchen and three bathrooms quickly, cleanly, on time and on budget. The Reno included a complete re-tile of the master bath, installing a new shower, kitchen/bathroom countertops, lighting fixtures and tile flooring. A complicated pattern on the bathroom tile was handled beautifully and Thomas had great suggestions on some small and inexpensive design features we hadn’t considered that improved the overall finished renovation.