Welcome to Once Upon A Home Renovations, a home & commercial renovation company located in Vancouver, BC. We take pride in our work and offer our quality services and detailed approach to guarantee your renovating project is designed and completed to your satisfaction, right from the start. Our quality services are provided to homeowners who wa read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
This was a terrible job. The quote was to supply and install a "Wonder board" sub floor and install the 1 ft x 2 ft ceramic tiles we had provided. Thomas showed up and started asking where were the glue and screws to install the wonder board he had quoted to install were? It went down hill from there. We talked about thin grout lines, "as thin as you can" It turned out to be "thinner than he could" as all the tiles right at the entrance to the kitchen (where you see it most) are all uneven with crooked grout lines and Thomas was not able to get the grout into his 1/16th inch grout lines anywhere. All of the grout started cracking out the day after he left and was paid. Thomas did come back and try to fix it but the grout just failed again. We talked on the phone after the grout failed the second time at which point Thomas got upset at me. We had to hire a Tile setter to come in and fix it. To save some money we removed all the gout ourselves and we found that it had hardly penetrated at all but was just skimmed over the surface. When the tile setter we hired was fixing the issue he supplied his own grout which was a (Fine Aggregate for narrow joints). Where Thomas made us supply our own grout and had only asked that it be un-sanded. As far as tiles go anyway I would recommend a tile setter that just does tiles. We hired someone to lay these tiles to save time and make our lives easier as we were already doing a lot of the kitchen reno ourselves. Hire Thomas from Once Upon a Home contracting just created a bunch of new problems.... Now we have to live with uneven tiles and had to hire someone else just to get the grout to stay in. I would keep looking.
Customer service is extremely important to us. Unfortunately, it is the nature of business that sometimes clients are not wholly satisfied despite one's best efforts. We are sorry that Allan was unhappy with our work. It should also be known; however, that for a job contracted for 2 days at a discounted price, we returned to his home no less than 5 separate days, including to re-grout the floor and discuss possible solutions. We offered to pull up and reset the tiles the client was concerned with; however, he refused. We wish him only the best with the completion of his kitchen.
Great job !!, once upon a home came in the day of the job on time, did amazing Work, friendly, courteous and professional.
Thomas was so helpful in bringing our project ideas to life. The kitchen looks so beautiful now.
Thomas gave us ideas on top of that, that brought this project to a whole new level.
Thank you once upon a home.
Thomas helped with a renovation I was performing on my condo. He was very accommodating to my schedule, and went the extra mile to complete the work as quickly as possible. The price was right, and I genuinely enjoyed interacting with him. I will be using him on future projects.
From our first meeting to the last day of the job we thoroughly enjoyed working with Thomas and Holly from Once Upon a Home. Thomas and his crew completed the agreed upon renovations of our kitchen and three bathrooms quickly, cleanly, on time and on budget. The Reno included a complete re-tile of the master bath, installing a new shower, kitchen/bathroom countertops, lighting fixtures and tile flooring. A complicated pattern on the bathroom tile was handled beautifully and Thomas had great suggestions on some small and inexpensive design features we hadn’t considered that improved the overall finished renovation.
Once Upon A Home Renovations has a TrustScore™ of 3.1. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2010|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Welcome to Once Upon A Home Renovations, a home & commercial renovation company located in Vancouver, BC. We take pride in our work and offer our quality services and detailed approach to guarantee your renovating project is designed and completed to your satisfaction, right from the start.
Our quality services are provided to homeowners who want to modernize their residence, such as updating an existing kitchen or bathroom, finishing a basement, or adding a patio or an extension to a deck for your outdoor living space.
Thomas Birkett, owner of Once Upon A Home Renovations has worked in the renovation business from Toronto to Vancouver for over 20 years. He offers quality workmanship with attention to detail for any and all of your renovation needs. Thomas believes in quality and strives to revitalize the lost art of customer care. He is willing to put in whatever it takes to meet your expectations and beyond.
Please take a look at our online portfolio, showing some of our work that back up our claims. Once Upon A Home Renovations is very pleased to offer efficient and reliable service and we are confident in our ability to be the best company to meet your renovation wants and needs; so get in touch with us today by phone or email to discuss any of your home remodeling desires.
|Main contact(s)||Thomas Birkett|
|Listed with TrustedPros since:||2011|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||No|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Business does not require a trade license|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.