Welcome to Once Upon A Home Renovations, a home & commercial renovation company located in Vancouver, BC. We take pride in our work and offer our quality services and detailed approach to guarantee your renovating project is designed and completed to your satisfaction, right from the start. Our quality services are provided to homeowners who wa read more...
Once Upon A Home Renovations began operations in 2010 and has received 6 reviews for an overall customer rating of 4.1. The average rating for businesses providing similar services in the Vancouver area is 4.4. Write a review
4.2
4.0
4.2
4.0
4.2
4.3
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
5
Thomas helped with a renovation I was performing on my condo. He was very accommodating to my schedule, and went the extra mile to complete the work as quickly as possible. The price was right, and I genuinely enjoyed interacting with him. I will be using him on future projects.
4
From our first meeting to the last day of the job we thoroughly enjoyed working with Thomas and Holly from Once Upon a Home. Thomas and his crew completed the agreed upon renovations of our kitchen and three bathrooms quickly, cleanly, on time and on budget. The Reno included a complete re-tile of the master bath, installing a new shower, kitchen/bathroom countertops, lighting fixtures and tile flooring. A complicated pattern on the bathroom tile was handled beautifully and Thomas had great suggestions on some small and inexpensive design features we hadn’t considered that improved the overall finished renovation.
5
Wow super nice guy, hard worker and professional. No task too small, great rate and now part of our furniture. Kept with a budget, assisted greatly in opening our new restaurant.
Would highly recommend him to work on commercial and residential. We have enjoyed working with him. 5-star service.
1.3
Thomas Birkett was hired with a firm deadline. Estimated work was seven weeks and wasn't finished at the drop dead deadline of 11 weeks.
Told us right up to the end he had never missed a deadline and wasn't about to miss this one.
Not only Did he miss the deadline and leave me in a mess for my company he told me he had another job and wouldn't be back for six weeks.
The work he did do was done by amateurs who were learning on the job and much of the work done was shoddy.
My wife pointed out a flaw to him in our laundry and he said it was "only a laundry."
I would never hire this company.
Dec.11 Update:
As of today my project is still not complete.
Much of the work has had to be redone as was such a mess
Almost every contractor who came in asked if I was suing Once Upon A Home as the job was done so badly.
As a contractor, like all contractors, the scheduling of multiple jobs is extremely important to both myself and my clients.
Hence, at the outset there was a clear understanding with the homeowner that I had another commitment in early September. Unfortunately, the homeowner delayed the onset of the job for 6 weeks. As with any renovation, unforeseen complications are to be expected causing timelines to be lengthened. Regrettably, despite being knowledgeable of both the magnitude of the job (kitchen, 3 bathrooms, laundry room and living room) and the window of opportunity to complete the work, as the job progressed, the homeowners incurred further considerable delays: repeatedly changing their minds, requesting additional work, and hesitating to nail down final design decisions. As a consequence, the job was not wholly completed on schedule; however, 3 rooms were finished, and the remaining 2 were 95% complete. An agreement was made with the client that despite only 5% of the work left remaining, they would not pay the remaining 25% of labor costs owing (upwards of $7,500). They would, however, be responsible for material costs outstanding, a payment they did not, in fact, remit.
It has always been my personal commitment to my clients, and will continue to be so, to be highly respectful of them and their homes and to go above and beyond what is necessary to make them happy.
Best Regards,
Thomas Birkett
Once Upon A Home Renovations has a TrustScore™ of 4.2. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 2 | 7 |
| Approved | 2 | 6 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 1 |
| Overall Rating | 4.5/5 | 4.1/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Available upon request |
| Company Website | Yes |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2010 |
| Member of TrustedPros Since | 2011 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Basement Renovations, Bathroom Renovations, Carpentry, Caulking, Decks, Drywalling, Fencing, Floor Refinishing, Flooring, Framing, Kitchen Renovations, Painting, Tiling, Closet and Storage, Commercial Renovations, Concrete Work, Furniture Repairs, Garage Construction, Gutters, Hot Tubs, Interior Design, Landscaping, Lawn Care, Mold Removal, Non Slip Treatments, Power Washing, Property Maintenance, Roofing, Shed Construction, Siding, Sunrooms, Waterproofing, Welding, Windows and Doors, Wrought Iron
Welcome to Once Upon A Home Renovations, a home & commercial renovation company located in Vancouver, BC. We take pride in our work and offer our quality services and detailed approach to guarantee your renovating project is designed and completed to your satisfaction, right from the start.
Our quality services are provided to homeowners who want to modernize their residence, such as updating an existing kitchen or bathroom, finishing a basement, or adding a patio or an extension to a deck for your outdoor living space.
Thomas Birkett, owner of Once Upon A Home Renovations has worked in the renovation business from Toronto to Vancouver for over 20 years. He offers quality workmanship with attention to detail for any and all of your renovation needs. Thomas believes in quality and strives to revitalize the lost art of customer care. He is willing to put in whatever it takes to meet your expectations and beyond.
Please take a look at our online portfolio, showing some of our work that back up our claims. Once Upon A Home Renovations is very pleased to offer efficient and reliable service and we are confident in our ability to be the best company to meet your renovation wants and needs; so get in touch with us today by phone or email to discuss any of your home remodeling desires.
| Main contact(s) | Thomas Birkett |
| Listed with TrustedPros since: | 2011 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Warranty details not yet provided |
| Accepts credit cards | No |
| Year established | 2010 |
| Offers financing | No |
| 24 Hour emergency service | Yes |
| Legal structure | Sole Proprietor |
| Licensing information | Business does not require a trade license |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
