Welcome to Once Upon A Home Renovations, a home & commercial renovation company located in Vancouver, BC. We take pride in our work and offer our quality services and detailed approach to guarantee your renovating project is designed and completed to your satisfaction, right from the start. Our quality services are provided to homeowners who wa read more...
Once Upon A Home Renovations began operations in 2010 and has received 3 reviews for an overall customer rating of 3.6. The average rating for businesses providing similar services in the Vancouver area is 4.2. Write a review
3.7
3.3
3.7
3.3
3.7
4.0
1.3
Thomas Birkett was hired with a firm deadline. Estimated work was seven weeks and wasn't finished at the drop dead deadline of 11 weeks.
Told us right up to the end he had never missed a deadline and wasn't about to miss this one.
Not only Did he miss the deadline and leave me in a mess for my company he told me he had another job and wouldn't be back for six weeks.
The work he did do was done by amateurs who were learning on the job and much of the work done was shoddy.
My wife pointed out a flaw to him in our laundry and he said it was "only a laundry."
I would never hire this company.
Dec.11 Update:
As of today my project is still not complete.
Much of the work has had to be redone as was such a mess
Almost every contractor who came in asked if I was suing Once Upon A Home as the job was done so badly.
As a contractor, like all contractors, the scheduling of multiple jobs is extremely important to both myself and my clients.
Hence, at the outset there was a clear understanding with the homeowner that I had another commitment in early September. Unfortunately, the homeowner delayed the onset of the job for 6 weeks. As with any renovation, unforeseen complications are to be expected causing timelines to be lengthened. Regrettably, despite being knowledgeable of both the magnitude of the job (kitchen, 3 bathrooms, laundry room and living room) and the window of opportunity to complete the work, as the job progressed, the homeowners incurred further considerable delays: repeatedly changing their minds, requesting additional work, and hesitating to nail down final design decisions. As a consequence, the job was not wholly completed on schedule; however, 3 rooms were finished, and the remaining 2 were 95% complete. An agreement was made with the client that despite only 5% of the work left remaining, they would not pay the remaining 25% of labor costs owing (upwards of $7,500). They would, however, be responsible for material costs outstanding, a payment they did not, in fact, remit.
It has always been my personal commitment to my clients, and will continue to be so, to be highly respectful of them and their homes and to go above and beyond what is necessary to make them happy.
Best Regards,
Thomas Birkett
4.5
The work completed at our West Vancouver condo by Once Upon A Home Renovations exceeded both my husband and my expectations. Once Upon A Home Renovation completed a full renovation of both our kitchen and bathroom, including the installation of new cabinetry, tile backsplash, appliances and hood fan, granite countertops and under the cabinet lighting in the kitchen; installation of a 4 drawer vanity and trough sink with a double wide internally lit mirror, tall matching cabinet, toilet and tub in the bathroom, and ceramic tile flooring with top of the line sound-reducing underlay in both the kitchen and the bathroom. The owner, Thomas Burkett was courteous, professional, and responsive to our ideas, providing valuable insights based on his experience. We now have a kitchen from which we love to entertain and a new, up-to-date, well-designed bathroom.
5
Once Upon a Home Renovations completed a full bathroom renovation including new floor and wall tile throughout, custom lighting, fully tiled tub/shower area, new cabinetry, sink, toliet and fixtures. Radiant floor heating was installed as well as motion sensor lighting around the main mirror, under the cabinet and in the shower ceiling.
The work was completed on time and on budget, for a very reasonable price and included many custom design features. I was and continue to be extremely happy with the result. It is a significant "wow" feature to my home. I have recently needed to have my home appraised and the appraiser commented that the look and functionality of the room has greatly enhanced the value of the house.
Once Upon A Home Renovations has a TrustScore™ of 3.2. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 1 | 4 |
| Approved | 1 | 3 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 1 |
| Overall Rating | 1.3/5 | 3.6/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Yes |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2010 |
| Member of TrustedPros Since | 2011 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Basement Renovations, Bathroom Renovations, Carpentry, Caulking, Decks, Drywalling, Fencing, Floor Refinishing, Flooring, Framing, Kitchen Renovations, Painting, Tiling, Closet and Storage, Commercial Renovations, Concrete Work, Furniture Repairs, Garage Construction, Gutters, Hot Tubs, Interior Design, Landscaping, Lawn Care, Mold Removal, Non Slip Treatments, Power Washing, Property Maintenance, Roofing, Shed Construction, Siding, Sunrooms, Waterproofing, Welding, Windows and Doors, Wrought Iron
Welcome to Once Upon A Home Renovations, a home & commercial renovation company located in Vancouver, BC. We take pride in our work and offer our quality services and detailed approach to guarantee your renovating project is designed and completed to your satisfaction, right from the start.
Our quality services are provided to homeowners who want to modernize their residence, such as updating an existing kitchen or bathroom, finishing a basement, or adding a patio or an extension to a deck for your outdoor living space.
Thomas Birkett, owner of Once Upon A Home Renovations has worked in the renovation business from Toronto to Vancouver for over 20 years. He offers quality workmanship with attention to detail for any and all of your renovation needs. Thomas believes in quality and strives to revitalize the lost art of customer care. He is willing to put in whatever it takes to meet your expectations and beyond.
Please take a look at our online portfolio, showing some of our work that back up our claims. Once Upon A Home Renovations is very pleased to offer efficient and reliable service and we are confident in our ability to be the best company to meet your renovation wants and needs; so get in touch with us today by phone or email to discuss any of your home remodeling desires.
| Main contact(s): | Thomas Birkett |
| Listed with TrustedPros since: | 2011 |
| Residential work: | Yes |
| Commercial work: | Yes |
| Accepts credit cards: | No |
| Year established: | 2010 |
| Offers financing: | No |
| 24 Hour emergency service: | Yes |
| Legal structure: | Sole Proprietor |
| Licensing information: | Business does not require a trade license |
| Insurance information: | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
