Ryan the sales manager made a great presentation. He explain how they installed there product with no screws or nails that would show, he then explained because we have a cathedral ceiling the roof vent we have on are no good it’s just like there is no venting at all, they would install a ridge vent which is the best way to vent.
We also talked about snow guards and he said the installers knows better than he how many they need and where to install them, he put 15 on the contract and I had no idea if this is good or not but believed that installers would know and install the correct amount.
After numerous text and calls they finally installed the roof on Nov-28, 1 month later than date agreed on.
I had to work that day but came home around 1pm on Nov-28 and the first thing I saw was the normal roof vent like the ones we had and was supposed to be no good at all.
I explained what Ryan had told us about the vent, but the installer said they couldn’t install the ridge vent because a 2x4 was in the way??? And he said they are as good as ridge vent.
They installed a couple of snow guards and did not have enough to finish but promised they would stop and install more on the way back from there other jobs in 10 days.
After 2 weeks I called head office and talked to Dan and he told me the guys would be there to install the snow guards soon. A week went by and I called Dan again and he seemed surprised the guys had not done it and said they would be there in 2 to 4 days! Nobody showed up again.
Left email to Dan and Jeremy (must be Dan’s boss) says I have to pay an extra $25 each and I would probably need another 30!!!
They did not even install some over the side door!!!!
I paid big money for the roof and it should have been included as I had talk to the sales manager about it and was agreed on.
The product looks good but communication is terrible and I hope I don’t have to use the warranty because who knows what that will be like.
I would not recommend this company because communication is terrible and you can’t believe anything they tell you.