Ryan the sales manager made a great presentation. He explain how they installed there product with no screws or nails that would show, he then explained because we have a cathedral ceiling the roof vent we have on are no good it’s just like there is no venting at all, they would install a ridge vent which is the best way to vent.
We also talked about snow guards and he said the installers knows better than he how many they need and where to install them, he put 15 on the contract and I had no idea if this is good or not but believed that installers would know and install the correct amount.
After numerous text and calls they finally installed the roof on Nov-28, 1 month later than date agreed on.
I had to work that day but came home around 1pm on Nov-28 and the first thing I saw was the normal roof vent like the ones we had and was supposed to be no good at all.
I explained what Ryan had told us about the vent, but the installer said they couldn’t install the ridge vent because a 2x4 was in the way??? And he said they are as good as ridge vent.
They installed a couple of snow guards and did not have enough to finish but promised they would stop and install more on the way back from there other jobs in 10 days.
After 2 weeks I called head office and talked to Dan and he told me the guys would be there to install the snow guards soon. A week went by and I called Dan again and he seemed surprised the guys had not done it and said they would be there in 2 to 4 days! Nobody showed up again.
Left email to Dan and Jeremy (must be Dan’s boss) says I have to pay an extra $25 each and I would probably need another 30!!!
They did not even install some over the side door!!!!
I paid big money for the roof and it should have been included as I had talk to the sales manager about it and was agreed on.
The product looks good but communication is terrible and I hope I don’t have to use the warranty because who knows what that will be like.
I would not recommend this company because communication is terrible and you can’t believe anything they tell you.
Never saw a company who can screw people and be so smug about it, not responding when they are contacted about issues. Paid over $33000.00 for a new roof that leaks in 3 places. Contacted them several times and even their tech that inspected it said that there were several issues in which they still have not done anything and do not respond to phone calls or emails! This company is a joke; stay away, stay far away from using them!
Jeremy and Dan, you guys got my money but I hope that I can save people from losing like I did to you guys! Karma is something that will happen to you eventually!
I would never hire this company again, the experience we had with them was so horrible. On he first day of work the guys sat and drank beer , then went back up on our roof, after my husband told them they were not allowed to drink beer on the job, damaged my flower shrubs and laughed, ripped the screen on our window and never said sorry, left garbage and cigarette butts in the eavestrough, one day three came to work and one slept in the truck all day,found nails , shingles,and garbage in my gardens, they left their garbage on our property, example: food boxes, rotton meat packages,empty beer bottles etc.The workmanship was poor, cut shingles uneven and not put on straight, again etc.Contacted Better Business , Consumers Affair and have not be able to get help or results, contacted Ontario Shake'n Tile to get them to do the right thing and give us back the money for their labour, but they just keep giving us the run around. So disappointing that customers are getting treated like this without any precautions ,these individuals were not professionals.
Ontario Shake N Tile Inc. has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||N/A|
|Member of TrustedPros Since||2015|
|Main contact(s):||Jeremy Burns|
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||Yes|
|Licensing information:||Contact Ontario Shake N Tile Inc. to request licensing info.|
|Insurance information:||Contact Ontario Shake N Tile Inc. to request insurance details.|