OO Movers Vancouver

DO NOT USE OO MOVERS IN VANCOUVER. I booked a move with them 4 weeks in advance for a move on December 21. There’s a height restriction for the truck at the location I was moving into, and we talked about this at length. They assured me they had a truck that could accommodate (it was even in writing on my booking confirmation). The morning of December 21 - literally 4 days before Christmas and it’s dark and pouring rain outside- they show up with a truck too large to fit in the new building’s loading bay (and there’s no street parking there). When I alerted them to the height issue, they told me they would be back in an hour with the right truck. That was a lie and they never came back. I was left completely stranded. The move was booked for 9am and by noon, after many calls back and forth, they conceded that they could do absolutely nothing for me. It was the single worst experience I have ever had with a mover in my entire life (and I’ve done a lot of moves). I can’t emphasize this enough- do not trust this business. Literally book any other mover.

We hired OO Movers in October 2019 to deliver three display units that were approx. 72” long x 24” deep x 40” high. The units were to be picked up from our location in Surrey, BC, and then delivered to our customer in Vancouver, BC, which is approximately a 45-minute drive.

With the driving time being so little and the load being quite small, we projected the entire job to take under 3-hours and cost us less than $400. They ended up charging us for 12-hours of billable time, which equated to a total bill of over $1600! The drivers were very incompetent and did not have the equipment needed to complete the move. They even managed to cause some damage to the display cases while they were in their possession.

When the job was booked, we gave strict instructions to not accept any additional work from our customer, and to refuse to take away any garbage or packing materials. Our instructions were completely ignored as they end up removing the garbage for our customer and charging us a $320.00 fee for doing so.

We called approximately a dozen times to discuss the bill, and every time a lady named Sandra continuously gave us the run-around and was never able to connect us with somebody who could help rectify the issue. We left numerous messages and emails for the person in charge, John Anthony, but we were never able to speak with him and he never responded to one of our many emails. After getting nowhere for a month, we decided to give up and accept a ridiculously small amount off the bill, which wasn’t even close to what was fair.

OO Movers is not trustworthy. If anybody is looking for a moving company, I suggest you stay away from OO Movers and go with one of their competitors. I usually don’t take the time to write reviews, but my experience was so bad that I had to take the time to warn others.

Really the WORSE experience, I will not even give them one star.

OO Movers hired a third party company (partners???) which Greg did NOT explained to me when on the phone. This company that move my -ONE bedroom apartment- with NO LIVING ROOM COUCHES and only 15 boxes, a queen size mattress, want to charge me 7.5 hours (not including the travelling time).....

7.5 hours????? seriously ??? They complaint that the elevator was 5 minutes away from my apartment....LOL !!! WHat a huge lie...So, i took my time to go back to my previous apartment and measure it out:

- I am 5'3", 50 year old woman with a disability (spine is merging).

- I took 56 seconds to walk from my door to the elevator

- There are 207' 19" of distance from the apartment to the elevator

These 2 guys and the company that moved me are:

First: THIEVES

Second: LIARS

Third: THIEVES AND LIARS

Fourth: LAZY, LAZY, LAZY, LAZY PEOPLE

You should of seen how they dragged their feet while they walk...EMBARRASSING !!!

I will call the BBB, my lawyers and everyone else so as for you all NOT to get robbed by them !!!!! They are a very abusing people.

I HAVE A VIDEO THAT PROVES MY STATEMENT, WHICH I WILL UPLOAD INTO YOUTUBE !!!

Terrible service never showed up. They put all good reviews on top please scroll down when there are lots of poor reviews. Very poor service and disrespect.

We hired OO Movers to load our rented moving truck. The movers tried to cancel the morning of the move but then decided to do the move. They were so unprofessional and didn't wrap the furniture with the moving blankets and shrink wrap we provided. They were wrapping some of the furniture before loading the truck so we assumed it was being loaded properly. When we opened the truck to unload it we were shocked. The movers we hired to unload the truck were shocked and disgusted at how the truck was loaded. They asked us to take pictures before they unloaded. A lot of our solid wood furniture was not wrapped and is severely damaged because of this. We tried to talk with OO Movers and were told to take pictures for an insurance claim. Later we were told they would not put through an insurance claim. We were told, If you want to go to court I'll fight you tooth and nail and you'll get nothing. We contacted the BBB and they also did nothing. We want to warn other customers before they have their valued furniture and possessions destroyed with no compensation or remorse. Do not use this company!!!