Orca renovations is a one man show. Prices were similar to other quotes for the same job but, other contractors included all materials in, Orca's prices were customer suplied and there seemed to little idea of what would be required for the job in advance. I made many runs to the hardware for "things" at the last minute. MAKE sure you contract outlines word for word what you want with this company including days and hours when they will be working. Be prepared for half days and an hour here and there. These company is messy! Tile dust all over the house for weeks. I had to replace plumbing because they cleaned their tools on my new granite counter top and bathroom sink. I removed no less than three pounds of grout from the trap. If the plumbing they did hadn't leaked, who knows what that would have cost me in a plumber. Did I mention the water leak that caused the new dining room ceiling to turn to mud.
Yes Orca tore out the new tile in the new shower and fixed their leak, they did repair the ceiling in the dining room and repainted, they did cash the cheque the day it was handed to them and left me feeling like I got second rate work done at cadillac prices. The promised three to five day job took three weeks and was dirty hell the whole time. In order of compensation for the brutal job they did I was offered a bottle of "booze". I spent hours repairing the damage that was done after they left. They earned $350/hr for the time they spent here (before repairs) and my time is worth a bottle of booze? Unless it is a straight tile job I can't recomend this company.
As an addition to my first post I would like to add that ORCS 's repair, the one he claims to have dealt with fairly in his retort failed again after the review was written. Because of the negative review, Luc Villenueve refused to deal with the problem and I had to hire another contractor to come in to fix his improper bathtub installation which cost me an additional $2900 and another flood in my dining room. Upon trying to reach ORCA renovation for several months it was discovered while serving papers at his stated business address that he was no longer there but had fled to Victoria B.C without leaving a forwarding address. I know I will never see my money but I am glad ORCA is no longer working in the National Capital area.
Response from ORCA Renovations
I Luc Villeneuve owner/operator of Orca Renovations would like to respond to the feedback provided by client Kay.
I feel it is important to mention that the client Kay did not have any contact with Orca during this project, it was client Kevin who presented as acting client and who represented on behalf of this project.
Orca responded to the client Kevin regarding the incidents stated. Which were addressed at client Kevin's discretion and satisfaction. Had there been contact with Kay or knowledge regarding any of Kay's dissatisfaction, Orca would of dealt with it promptly and professionally.
Orca Renovations offers competitive rates, and stands behind their work. Client satisfaction is what Orca has built their reputation on. With each client I am honest and forthright, advising them if there is anything regarding Orca's work that they are not happy with to let me know, it is important for all parties involved. And if ever a client is not satisfied with Orca Renovations, Orca will work with the client to make it right, and see it through.
Orca had two staff for the majority of this project, the project consisted of demoing and reinstalling one complete bathroom and in a second bathroom installing flooring, sink and a toilet. In the statement provided by Kay regarding $350 per hour, this would mean that the initial project would had to of been completed start to finish in nine hours.
Orca included in the contract 90% of all materials needed to complete the project and the remainder were the responsibilities of the client. Due to client preference, changes in materials were made. The client did then obtain purchases of their choice that were in the contract, and therefore the bill was adjusted accordingly.
This project was initially completed on schedule and on client satisfaction. Unfortunately after completion of the project the client notified me of a leak and therefore in order to make the repairs, it did extend the project.
Within one hour of being contacted of the leak, Orca responded and was on site. Immediately Orca apologized, took responsibility for the situation and offered the client another contractor at Orca's expense to repair the leak, if the client was not satisfied with the quality of Orca's work. The offer was declined and Orca then proceeded with the work and made the repairs.
Approximately 2 weeks after completion of the repair, the client Kevin again contacted Orca stating the client had found grout in the trap and that the client had taken it upon themselves to remove it. I then offered financial compensation for any inconvenience the client might have encountered because of this, the client again declined.
Certain materials require drying time, therefore full days were not required. It was made clear to the client before start date that dust would be unavoidable, and as always Orca did do a final clean up.
And yes, on final project completion of the repair as a show of good faith I did offer the client Kevin a bottle of his choice, and once again it to was declined. And to note, this was in no way a offer of compensation for any inconvenience they might have encountered.
An unfortunate situation did occur, I took responsibility, my apologies were given, the repair was made and compensations were offered. I honestly feel Orca made every effort to rectify and complete the project to the client's satisfaction.