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We hired Sami to install resilient channel and drywall in our home.
He asked for advance payment of 50%. This isn’t typical industry standard and we negotiated a lower percentage.
Sami and a crew member spent two days on the job and installed perhaps 15% of total resilient channel, which we could see was installed incorrectly. Despite several assurances from him that he would return soon, or even the next day, after several weeks he did not. We cancelled the contract, did not receive any refund of our advance payment, and had to pay another contractor to rip out Sami’s work and re-install.
Sami is courteous, but we would not hire him again.
Let me start by advising you to stay clear of Sami. Do not hire him for your project no matter how accommodating he appears to be. Also, beware that he has different companies by which he does business, not even sure they are all incorporated. Besides OCS, there’s Precision and ORCA that I know of.
Firstly, if the price appears to be too good to be true, then it probably is.
Project was scheduled to start on Jun 27, he told me before project started it should take maybe a week to complete deck and fence.
He brought in 2 guys that I later found out had not experience building fences and decks. They came for a couple hours when they did show up. There was always an excuse when work wasn’t advancing but he always told me what I wanted to hear.
Finally I saw a bit of progress at beginning of Aug when he brought in 2 subs he got on Kiijji. They did more work in that 1 day than Sami and his guys did up until that time. He then let them go after a day because he said they were too slow.
Then the excuses continued the whole month of Aug. I then did what I should have done mid July when I saw Sami was making false promises.
I then let Sami go the beginning of Sep and hired the 2 guys he had originally found on Kijji. They came in a week ago and finished the project this weekend. The quality of their work was phenomenal, they knew what they were doing.
I made a payment to Sami at end of July when he said he had to pay his guys. The project cost me a bit more but at the end of the day, all worth it. Anyway, please stay away from Sami.
We hired them to renovate our foyer entrance and powder room and closet, remove the old and install new tiles. Great work we love the new tile they even let us use their discount for materials at euro tile. Very happy will hire them again.
My first experience doing renovation in the home that my fiance and I bought and Sami and his team were incredible from start to finish.
He was extremely receptive when I had questions about the work, even late at night and worked with our budget. I can't thank them enough for helping us realize the potential of the home and glad to have the team back for the next project in the rear of the property.
Sincerely,
Matty
We hired Sami- OCS to do our basement Reno. Agreed on a price signed contract and first day - called to say his men were tired and could they start following day. The whole project estimated to take 4-6 weeks. They then came to work and Sami did 1-2 hours and would leave. We also found out that his employees were people he found on kijiji and he didn’t have a team as he kept saying. We are going on week 11 and the materials that were supposed to be purchased first week were never purchased. He bounced a 2k cheque to pay for materials and also bounced cheques for the men working for him.
He is very good at making excuses - he’s sick and cannot be there and then sending us a text saying he’s at Apple tree for pcr test but we were standing at his front door ringing bell and he opens the door. Also telling us his accountant is handling the cheques and he will get back to us but when we ask to speak to the accountant to account for the money we have given so far - he’s gone radio silent.
STAY AWAY FROM SAMI TOKAN AND OCS!!! He has 5 other businesses so be very careful.
We hired Sami to upgrade our basement that we needed done by the end of summer and most contractors were fully booked and had estimates of finishing up in December and Janurary! Sami worked with us, within our budget and timeline and had the job done by the end of summer as agreed!
Sami even uncovered a mould problem that was apparently treated by another contractor earlier in the year, and Sami replaced the damaged drywall and exhaust and had the whole job done, what we wanted and what was necessary, to ensure longivity of the upgrade, for the estimated budget and nothing more.
I can confidently recommend Sami and his team, you will be in good hands even if your project takes unexpected turns as Sami is very experienced, diligent and trust worthy.
What a friendly and professional company! I had a small job of wallpapering one wall and Sami treated it as if it was just as important as a major renovation!! He took the time to verify with me our plan and made quick and efficient work. It turned out not be as easy as expected but Sami did it with the same enthusiasm. Highly recommend this company.
Sami and his crew installed a lovely wooden gate across my driveway. It looks great and will keep my dogs safe. The work was done as promised over a two day period. The tradesmen were professional and cheerful even though it was in an extreme heat wave.
Had 1 1/2 kitchen tiles to replace and Greg did a fantastic job! Went above and beyond our expectations to match the grout color as well. Dealt with enough contractors to recognize quality work and these guys know what they are doing! As for customer service: fantastic also! Sami scheduled the jobs quickly, kept us in the loop and was a pleasure to deal with.
We will definitely by hiring OCS again for future jobs. Thank you, Sami and Greg!
OCS has a TrustScore™ of 3.2. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 24 |
Approved | 1 | 24 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.2/5 | 4.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Questionable Affiliation/Association | |
---|---|
Busines Name(s) | Octagon Construction Services / Ottawa (Rated 1.1 / 5) |
Transparency | |
---|---|
Posted License Information | N/A |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Available upon request |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2009 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Carpentry, Closet and Storage, Countertops, Drywalling, Flooring, Framing, Painting, Tiling, Cabinetry and Millwork, Carpeting, Caulking, Ceiling, Concrete Work, Decks, Demolition Work, Electrical, Fireplaces, Floor Heating, General Contracting, Handyman Services, Home Additions, Plastering, Plumbing, Stonework
Here at Orca Supply we're dedicated to satisfying your every home renovation need. We're fully insured and certified. Call us today.
Main contact(s) | Sami Tokan |
Affiliations or other locations: | Octagon Construction Services / Ottawa (Rated 1.1 / 5) |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Complimentary 1 year warranty for all works completed and additional 3 and 5 years warranty available at extra cost. |
Accepts credit cards | No |
Year established | 2009 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Business does not require a trade license |
Insurance information | Contact OCS to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
OCS has contributed 6 responses to the following questions posted in the 'Ask the Pros' forum