Out Of this World Plumbing-Ottawa (formerly DS Plumbing) is a locally owned home residential services company serving the Ottawa and Greater Ottawa Area. What’s the benefit of hiring a licensed, trusted and professional team, such as Out Of This World Plumbing-Ottawa? We guarantee our clients that all of these ‘Brand Promises’ are met read more...
Out of This World Plumbing-Ottawa began operations in 2004 and has received 1 reviews for an overall customer rating of 4.8. The average rating for businesses providing similar services in the Ottawa area is 4.3. Write a review
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4.8
Had a mainline blockage on a weekend. Tried a few companies with little luck. Managed to get through to a plumber from this company called Gerry. He explained the process of what would happen. Very polite & communicated well about what was happening. Whilst the work wasn’t “cheap” I felt like there was value in the service especially considering no one else was willing to help on a non regular work day. I would highly recommend using this company and especially the plumber who I dealt with.
Hello Martin, thank you so much for your review. We truly appreciate your feedback. Thank you!
Out of This World Plumbing-Ottawa has a TrustScore™ of 4.1. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 1 |
| Approved | 0 | 1 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 4.8/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Available upon request |
| Posted Workers Compensation | Yes |
| Company Website | Yes |
| Social Media Profiles | |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 2004 |
| Member of TrustedPros Since | 2019 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
If you are looking for a friendly team of expert plumbers and renovation contractors, look no further! We can renovate your bathroom from start to finish with knowledgeable workers and quality products.
Call us for all of your residential plumbing needs- from toilet repairs and installation to shower valves and sump pumps- we help you get your plumbing back in business!
If you're looking to improve the quality of your water call us to install the right system for you. From softeners to water purifying we can help!
If you are looking to change out your hot water tank because it's leaking or not heating anymore, we can help! From gas and electric standard hot water tanks to tankless models too.
We install gas barbecue lines and gas hot water tanks.
Out Of this World Plumbing-Ottawa (formerly DS Plumbing) is a locally owned home residential services company serving the Ottawa and Greater Ottawa Area.
What s the benefit of hiring a licensed, trusted and professional team, such as Out Of This World Plumbing-Ottawa? We guarantee our clients that all of these Brand Promises are met during each interaction with our team:
100% Satisfaction Guaranteed: We shoot for 100% client satisfaction with everything we do! If we ever fail to deliver this above & beyond level of service and you are not 100% satisfied with your service, we will refund up to 100% of your invoice.
Licensed Technicians: Every single one of our technicians is licensed to work in your home, plumber and apprentice alike. We truly value experts who not only know what they are looking at during a service call, but also understand why it happened and what the best and most effective solution to it, and how it can be prevented in the future!
Friendly, Skilled, Professionals: Our team is committed to providing the very best of client service, and we make sure of it! We hire only the best plumbers and apprentices because we know you deserve the best.
Background-Checked Team: We know how unnerving it can be to have a stranger in your home for the first time. To make sure you feel at-ease with our technicians in your home, we require each employee to have a police background check before they start their career with us.
Tidy Technicians: You can expect our technicians to show up to your home in a clean van, wearing a tidy and properly-worn uniform and well-groomed. Our technicians always use boot covers and put down drop sheets to protect your floors from unwanted mess while they work!
Pet Friendly: We love animals, and our team would love to meet your furry friends! Nothing beats a good belly scratch or head pat to start a service call; we just ask that you keep your furry friends away from our tools while we work so they don t get hurt!
LGBTQ+ Friendly: We never expect you to act like someone else in your own home! Our team is respectful and supportive, so you don t have to worry about being yourself when interacting with our technicians.
All of these promises are backed by our numerous awards:
A+ rating on Better Business Bureau (BBB)
4.8 Google rating with over 560 reviews
92% Homestars rating with over 300 reviews
5x consecutive Consumer Choice Award winners
9x consecutive Top Choice Award winners
Other values we embody:
We support women in the trades! We ve had a few female techs with us over the years and we are excited to continue supporting and sponsoring women to join the trades and give them lasting careers! We have sponsored women in the plumbing program at Algonquin in previous years, as well.
We support our community through sponsorships, charity events and offering free pet-rescues (such as this one!)
We offer training for our team. We take time to train our team in hands-on skills, interpersonal and active listening skills. We offer apprenticeship spots for new recruits and we invest in options for our team to explore, such as our radon and renovations sectors!
We offer a great work-culture environment. We are huge on culture, which is why we take time to have fun and go out for team outings and team-building events. In fact, one of our biggest strengths as a company is our extraordinary team culture and the family-like vibe our team members share.
| Main contact(s) | David Smythe |
| Affiliations or other locations: | DS Plumbing / Ottawa |
| Listed with TrustedPros since: | 2019 |
| Residential work | Yes |
| Commercial work | No |
| Warranty | 2 years warranty on parts (supplied by us) and labour. Drain warranties are much less as we can not control what is being put in your drains. Double warranty period for members. |
| Accepts credit cards | Yes |
| Year established | 2004 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Licensing information available upon request |
| Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
