This Kitchener area hvac business is rated 3.0 from 1 review with a TrustScore of 1.9. Services offered include hvac, fireplace and gas line work. Read their reviews, ask about license and insurance information, and request a quote.
Overland Heating & Cooling began operations in 1983 and has received 1 reviews for an overall customer rating of 3. The average rating for businesses providing similar services in the Kitchener area is 4.2. Write a review
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3
On The 11th of September, I called Overland Heating since we had no heating in the house even though the furnace was operational. I was put through the technical Assistance desk - they tried to troubleshoot the problem for me. When that was not successful, she concluded that a service technician would be able to fix the problem. The charge would be $119 for the first hour of labor and the parts would be free.
The technician came by today at around 11:25 and left at 11:56. He said the problem was for handle /switch which he replaced. He charged us $246.91 - you will understand my alarm at this exorbitant charge.
When I called the office to complain that I was not told about the additional charges, I was told that I was informed about it just like she had been doing for 13 years! I was apparently charged $119 as a diagnostic fee + $99 for labour + taxes.
I do not trust them. I believe they play around with words and are not clear about their fees. I regret calling them into my home.
Overland Heating & Cooling has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Kitchener and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 0 | 1 |
| Approved | 0 | 1 |
| Unverified | 0 | 0 |
| Suspicious | 0 | 0 |
| Overall Rating | 3/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
Available upon request
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1983 |
| Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Kitchener area hvac business is rated 3.0 from 1 review with a TrustScore of 1.9. Services offered include hvac, fireplace and gas line work. Read their reviews, ask about license and insurance information, and request a quote.
| Main contact(s) | Steve Hilliard |
| Listed with TrustedPros since: | 2018 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | Warranty details not yet provided |
| Accepts credit cards | Yes |
| Year established | 1983 |
| Offers financing | Yes |
| 24 Hour emergency service | Yes |
| Legal structure | Incorporated |
| Licensing information | Licensing information available upon request |
| Insurance information | Contact Overland Heating & Cooling to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Overland Heating & Cooling has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum
