Paul Davis Durham East/West

I Hired PaulDavis to complete a renovation at my home. Jeff Moore was the project manager assigned and Dencell Green was his subcontractor - PaulDavis doesn't actually do any of the work, it is all contracted out. There were 4 significant blunders that occurred on the project (and a number of smaller ones along the way). The significant blunders were all caused by lack of project management and were - (i) ordering the incorrect number of structural beams - about 4 weeks for each separate order - creating a major timing issue; (ii) subfloors "accidently" ripped up by subcontractors. And instead of replacing with new plywood, the team put the damaged wood back down on the floor; (iii) incorrect insulation put into the ceilings even thought the city of Pickering inspectors clearly indicated to Jeff Moore the insulation that was required; and (iv) gas fittings for fireplaces that were in the home (and remaining) were removed by "accident".

And the best part of all, I was asked by Mr. Moore to pay the remaining balance owing (less 10%) before he would commence any additional work. I requested an alternative payment schedule due to the major missteps that had occurred as well as the fact that we were now moving to the third schedule detailing new timelines for the completion of the project. This was met with refusal to do any further work on the project and Jeff Moore had the electrician that was subcontracted immediately pull the electrical permit.

Overall, it was a very bad experience and I'm out a lot of money for all the work that needs to be completed.

Our rental water heater from Enercare failed at the main inlet pipe on Feb. 10th/2020 at 4:00 AM. Fire dept. shut off water at 4.45AM. By 9.00 AM, Certas Insurance had Matthew Diamond, Paul Davis' project manager AND his remediation crew on site, and working to minimize the possible damage. Maurizio and his crew had everything under control and worked in a thorough and co-ordinated effort with draining the area, removing flooring , sub-floor, baseboards, casings, and drywall very quickly. I am amazed and thrilled with how quickly, efficiently, and skillfully this restoration took place. The remediation crew finished the final phase of the job on Mar.3rd., just eighteen days from start to finish. All workmanship is first class. Rec-room ,bedrooms, bathroom and seasonal room all look as they did 2 rears ago when the basement was originally finished. This was a class operation from start to finish. I would insist upon Paul Davis Durham to remedy any future woes if, God forbid, we should ever be in need of their services, Special thanks to Matt Diamond, Maurizio, Abel & crews, contractors Leo, Mo, Iggy, Simon & Lou. A great job done well . Completed in a time frame that relatives & friends did not believe possible. We couldn't be happier !!!

Best regards, Linda Lachine & Jim Cochrane