From clogged drains to custom homes Penta Plumbing is capable of handling a wide array of plumbing jobs. Penta Plumbing Ltd. is an independent plumbing company based in the city of Ottawa that provides solutions for all of your plumbing needs. Licensed and insured, Andrew Della Penta (owner) is professional, reliable and competent in read more...
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I never felt that I had their full attention from the beginning. After I first called them they asked me a day later to reiterate what I needed (UV light, Battery backup sump, & clearing a sump blockage). Before committing I wanted to know prices / products. They wanted to know more about my property; suggested a site visit and I agreed. At the visit they asked if it was an emergency, but with the melt being over, it no longer was. Things became muddied over 8 weeks and 30+ emails. Both before & after the visit I was asked to provide photos & videos. Often it would take them 3-5 days to get me info and even when provided, was often only partial
A neighbour suggested I contact another plumber just to talk. Within that initial phone call they had a full quote / product info ready and offered a date within 2 weeks to get the work done if I wanted. More importantly I was being told they could clear the Sump blockage for $189, instead of Penta charging $350 just to diagnose the blockage
I'd received a call from Penta about a week before my appt with them and I'd merely said that I wanted to cancel my appt so that I could sleep on it. I then received a bill for $107 for the day they did a site visit a month prior as that's what they charge for sure visits unless you go ahead with the work. I was a bit offended as I was still deciding, but at that point it was clear.
I understand a company having self respect for their own time, but I never felt they valued mine. I've opted to pay the $107.
Hi Geoff,
Thank you for taking the time to write this review although I believe this is an unfair representation of actual events.
We sent you initial pricing within roughly a week of our site visit/consultation, of which you agreed in writing to the small nominal and fully refundable fee of $95+HST. After many emails and calls back and forth with you asking for different pricing/options and booking in a visit to do the work, you ended up telling me you wanted to cancel and proceed with another plumber that was able to give you fixed pricing over the phone without seeing anything and having any context of the full scope of work at all.
You then proceeded to threaten us with bad reviews if you had to pay the small fee of which we do not make any money from and does not even cover a fraction of the time we spent trying to meet your needs to make sure you were getting the best possible service and product.
Given these facts along with the hours we spent working with you to get you the right products you were interested in, we do not believe this is a fair and honest review.
Penta Plumbing Ltd. has a TrustScore™ of 1.2. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 1 |
Approved | 1 | 1 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 | 2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2011 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
From clogged drains to custom homes Penta Plumbing is capable of handling a wide array of plumbing jobs.
Penta Plumbing Ltd. is an independent plumbing company based in the city of Ottawa that provides solutions for all of your plumbing needs.
Licensed and insured, Andrew Della Penta (owner) is professional, reliable and competent in all aspects of the work he performs. Andrew believes in honesty and quality and will find a solution that meets your needs.
NOTE: For information on jobs, please contact us directly. Any responses or requests made through this site are not accessible to us.
613-355-4264
Main contact(s) | Andrew Della Penta |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 2011 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Penta Plumbing Ltd. to request licensing info. |
Insurance information | Contact Penta Plumbing Ltd. to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.