We specialize in the sales, service, and installation of heating, and cooling equipment, water, and air treatment products, windows and doors, attic insulation, roofing, siding, eavestroughs and custom home renovations.
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The company is permanently closed according to Google. I see a lot of people are in my same situation where we are now paying for a service that does not exist. Anyone knows of the next steps? Please reach out to me. Thanks in advance.
This is a fraudulent company they just took everybody’s money and closed their doors. They overcharge for all their products and services, but don’t actually provide any service as they are now closed on a new system that I overpaid at least double to begin with promising rebates, which were just actually a bill they paid to make it look like you were getting a rebate when actually everything was a scam. I knew something was up as you’re not allowed to do door-to-door sales they misrepresented their products and services People should do a lawsuit against them because they did this to many people and the government let them do it by using government grant rebates as an incentive. Now I’m left with a loan with interest for products that I cannot get services on and those products were overpaid. People should find them.
Absolutely horrible post installation service. Needed to ask few questions and after a month of run around was told there is no manager or director I can speak to. I will never do business with this provider as this almost cost me the inability to close the sell of my house and still to date I do not have a resolution to my inquiry!!
They are not picking up the phone and now on website it is saying that they are permanently closed.
They took $16000 and disappeared. Now I have no way of contacted them
They said it is if 20 years free service..
This company is a scam. Left me hi and dry on a buyout bill of 6500.00 and a line of credit that they took my money and ran. They blocked my phone number and they closed down the business on 260 Holiday Inn building #A Cambridge Ont.
This company is a scammer, they never pick up the phone for any issues, they hire a customer service company to tell customer they will call back which they never do. Their service and products are way over priced and undelivered. This is extreme cruelty to consumer!!!!
Pinnacle is an absolute rip off. They do not provide any help when the equipment stops working. They hang up on you when you call customer service. They advertise a rebate that doesn't exist at all. Going with them was the biggest mistake I've ever made.
We were told it would take a month or so to buy out the contracts but they would reimburse us for the money. They did for the first 3 months. When the were behind for December and January I was told by one of the co-owners that he had mailed the cheque himself on January 25th. I'm still waiting.
You can't reach the company they don't answer your calls. So now I pay double every month for the the water tank and water softener.
Awful service! I called twice on the weekend and both times were told someone would call in 1-4 hours nothing. I told them its constantly draining and the lights indicate faulty value.
I called twice today to make sure they were coming and they show up at 3:30 to say or its draining constantly and it indicates a faulty value we need to replace. Of course we can't do that until tomorrow. Well if you had to called me back yesterday like you said you were you could have ordered it this morning and replaced it this afternoon.
Not impressed at all!
Pinnacle Home Services has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Cambridge and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 7 | 26 |
Approved | 7 | 22 |
Unverified | 0 | 0 |
Suspicious | 0 | 4 |
Overall Rating | 1.3/5 | 2.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Available upon request |
Posted Liability Insurance | Available upon request |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Yes |
In Business Since | 2017 |
Member of TrustedPros Since | 2020 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Pinnacle Home Services has been recognized for their skills and expertise by their peers in the following categories
We are a manufacture of water treatment & purification equipment for Pinnacle Home Services. They are an excellent company to work with very professional providing great service to there customers We look forward to working with Pinnacle Home Services in the future. Excalibur Water Systems
Alarm Systems, Basement Renovations, Bathroom Renovations, Closet and Storage, Decks, Design Build, Duct Cleaning, Energy Inspections, Floor Heating, Flooring, Gas Lines, General Contracting, Home Additions, Home Inspection, Interior Design, Kitchen Renovations, Plumbing, Roofing, Siding, Solar Energy, Water Heating, Windows and Doors
We specialize in the sales, service, and installation of heating, and cooling equipment, water, and air treatment products, windows and doors, attic insulation, roofing, siding, eavestroughs and custom home renovations.
Main contact(s) | Kristian Protic |
Listed with TrustedPros since: | 2020 |
Residential work | Yes |
Commercial work | No |
Warranty | Up to 20 years parts and labour on HVAC, Water Purification, and Air Filtration products. Up to 15 years parts and labour on everything else. |
Accepts credit cards | Yes |
Year established | 2017 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Licensing information available upon request |
Insurance information | Insurance information available upon request |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.