PL Windows & Doors in Toronto, Ontario has the largest selection of windows and doors, that are ideal for replacement. Buying windows and doors may seem complicating and most consumers find it difficult to make a decision. Custom sizes available for most door products in our office in Toronto. Need a repair? Buying windows & doors may seem c read more...
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Truly the best place if you are looking for a TERRIBLE experience.
Took two trips to get measurements done. Only three sets of windows. Was told by the worker that measured the windows that it normally takes 3/4 weeks after measuring. Ended up taking over 5 weeks.
Big day of installation finally arrives. I was told the workers would arrive at 9am and was not told to make any preparations. I called at 10am and was told the workers were running late. 11:45am the workers finally arrive. This itself is a major party foul. Took three hours off work when PL could have just told me to be home for 12.
About 2pm I ask the workers how much longer, was told 2 hours. 9pm rolls around and they finish up. When they arrived they took down the drapes/curtains. When they left everything was bunched up on the floor or left on the side. (Please see pics). I asked them to replace everything before leaving. They told me it was late and that they were tired. Then after they left I took stock of the work done and noticed that one table leg was snapped off at the base and just standing with no screws, then the other the screws were snapped out. Then at the base of all the windows changed, there was dust and drywall chunks.
If you are looking for a TERRIBLE experience than look no further. PL is the company for you. Satisfaction not guaranteed.
They did a good job but it was just not completed. The key lock hasn't been installed yet. It's almost a year now in October. We keep emailing back and forth and said they are coming whenever they are not busy anymore. Hasn't responded to my email since on when they are going to complete the job. But they have taken the full payment on the very same day they did the doors.
Stay away from this company! Lousy service and very poor workmanship! I called them to replace my old sliding patio door and their installer contractor did many things wrong. For example, they rescheduled my installation appointment twice, the door frame wasn't leveled, making the doors very difficult to slide, no waterproofing and insulation was done around the door frame, they removed the top rollers of my screen door in order to force it into the frame, they lost my screen door's latch hardware, and after paying them, they didn't even leave me a copy of the invoice! I tried to ask them to correct the problems, and the manager, Lisa, tried to give me the run-around, and their contractor never bothered to call me back. After threatening to make a legal claim, they finally sent another pair of contractors, who only fixed the sliding door problem. Then, Lisa had the nerve asked me to pay for the repair -- which they are fully responsible for since they didn't do it right the first time. This company also goes by the name "PL Skylights", so don't be fooled.
i was shopping around from several dealers before i chose pl windows and doors as my supplier for windows &doors of my under building new house.pl crews are very professional and experienced.all windows doors and skylights are very nice design. good quality,price very attractive.good product and excellent installation,i was very happy to deal with pl windows and doors.strongly recommend to friends.
Our HORRIBLE experience with PL Skylight, Roof & Windows
We decided to change one of windows in our house, and we chose company "PL skylight, roof & windows" (short for PL in the below text) for the service. It turns out to be a big mistake and we are totally disappointed with PL. PL is the worst company we have ever seen. Below is the whole story. We have invited 3 window companies for the quote at the end of April. PL's price was in the middle, CAD 850+ compared with the cheapest quoting 700+. But we chose PL because: 1) PL said they can finish the job within 2 weeks' time while the company with cheapest quoting said we have to wait a month; 2) PL has higher rating (9.7) on the homestar.com compared to the other one with 9.4. We want to change the window ASAP so we decided to go with PL at the end. BTW, another reason is PL's boss Lisa is Chinese and we thought it would be good if we chinese hire chinese.
We paid 40% of deposit to PL on May 1st and PL promised us the job would be done in two weeks. We waited until middle of May but nobody from PL called to tell us the progress. I called PL only to be told that they are busy and our window can only be done at the end of May. We were not happy but we tolerated and said ok and agreed with them the job would be done on June 1st. However, by the end of May, still nobody told us what's going on. I called again and again only to be told to wait and wait. Finally I called and insisted that I need to know the progress. Only then they told me the window is not ready and I have to wait until June 9th. We started to regret that we should choose the other company at the beginning.
On Sat, June 9th, one PL installer finally showed up at our door at 11am, 2 hours later than scheduled. He started to knock down our original window with very loud noise while my 9 month baby was sleeping. After he knock down the window he even ask my husband's help to carry the very heavy new window to the 2nd floor (which is supposed to be done with PL's own professional staff). Only at that time PL guy found out that the window is NOT the right size!!! Nobody in PL has ever checked the window before they knock down our original window!!!
There was a big hole on our wall and it was going to rain that day. PL said they have to re-order the window and we have to wait another week. Regarding to the hole, they covered it with a big dirty wood board and sealed it with a nasty smell chemical.
There was no light at all in our house and it looked like a jail in the hell!!! It was really hot those days and we could not even turn on the air-con because of the nasty smell. My 9 month baby could not sleep well and even have to breath in the nasty chemical!!! It was an unbearable week for us.
We keep pushing PL to install the window and finally they corrected it on June 15th, which is already SIX weeks from the day we ordered!!!! We are really disappointed by PL's service, and we negotiated with PL for discount, not because we are cheap person, we just want to express our dissatisfaction. There is no way that we should pay the higher amount of cost for the worse service. However, Lisa, PL's boss, every time SHOUTED to me that it was not their fault, and we should be THANKFUL to them because she did not let us wait in darkness for another 3 weeks to make the new window. Today she called me again, SHOUTING and SCREAMING in the phone again. When I told her that I am going to write my review to the homestar, she even spoke DIRTY words in Chinese (which equals to "AXX" in English). I warned her that do not speak dirty words in front of my baby (My baby was scared and crying because of her shouting) but she kept saying REPETITIVELY for several times. She said she does not care about my review on the website since nobody will give a SXXX to it. I said I care and I chose PL based on the rating and it was a big mistake for me. You know what she said? She said that is my mistake and I have to pay price for MY WRONG CHOICE!!!!
PL Windows & Doors has a TrustScore™ of 1.0. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 16 |
Approved | 0 | 7 |
Unverified | 0 | 2 |
Suspicious | 0 | 7 |
Overall Rating | 3.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by PL Windows & Doors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2008 |
Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
PL Windows & Doors in Toronto, Ontario has the largest selection of windows and doors, that are ideal for replacement.
Buying windows and doors may seem complicating and most consumers find it difficult to make a decision. Custom sizes available for most door products in our office in Toronto. Need a repair? Buying windows & doors may seem complicating and most consumers find it difficult to make a decision. Custom sizes available for most door products.
PL Windows & Doors specializes in Window & Door Installation Services in Toronto. We offer fast, professional and courteous service with terrific and competitive pricing.
Learn which solution is right for you by contacting us today.
~ Window New/Replacement
~ Doors New/Replacement
~ Skylights New/Replacement
~ Repair & Installation Services
Main contact(s) | Lisa Li |
Listed with TrustedPros since: | 2014 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2008 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Services listed by PL Windows & Doors may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact PL Windows & Doors to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.