Planet Concrete Ltd. We specialize in concrete; residential and commercial. We also specialize in interlocking stone; residential and commercial. We specialize in landscaping as well but only planting trees.
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Subject: Extremely Disappointing Service from Planet Concrete (David/Dave)
I recently had the unfortunate experience of hiring Planet Concrete for snow removal services, and the entire process has left me extremely dissatisfied and frustrated. Despite having paid for the service, the company failed to fulfill its obligation to remove the snow from my property, resulting in a significant inconvenience for me.
Not only did Planet Concrete fail to provide the promised service, but the communication throughout the ordeal was abysmal. There was a lack of proactive updates or any attempt to explain the reason for their failure to show up. This left me in the dark and added to the overall frustration of the situation.
Furthermore, when I reached out to express my dissatisfaction, the company's response was inadequate. Instead of addressing the issue promptly and offering a satisfactory solution, they only refunded a partial amount of the money I paid. This partial refund does not reflect the full extent of the inconvenience and dissatisfaction caused by their failure to fulfill the service.
Overall, my experience with Planet Concrete has been nothing short of disappointing, and I would caution others against using their services. The lack of professionalism, communication, and failure to deliver on their commitments make them an unreliable choice for anyone seeking reliable snow removal services.
I hope this review serves as a warning to potential customers and prompts Planet Concrete to reassess their approach to customer service and fulfillment of their obligations.
Hello there, my name is David from Planet Concrete. We have refunded this customer in full. We do apologize for having inconvenienced anybody.
Thank You Dave and Team for your dedication in removing the driveway snow last year!
Great feeling and relief to know we will be taken care of this upcoming season.
Appreciate what you do!
Cat
Hello this is David Planet Concrete. We have given this customer $400 back. The totally paid was 451. We do apologize for any inconvenience.
I have been a repeat customer of Planet Snowplowing for 3 years and this year I have signed up with them again.
They are trustworthy and responsible. They come as soon as possible and they plow my driveway and clean my stairs and walkway as well. Last year with that great snow fall, they came twice in two days to plow and then clean up again. I would recommend them to anyone who is in need.
I am somewhat disabled and cannot clean snow myself and when I call them they are very understanding. If you cannot clean snow yourself, give them a call. Also Dave the owner is very reasonable and his prices are amazing.
I cannot recommend Dave and Planet Concrete based on my experience with their sub-par work and unprofessional behavior. We hired Dave to complete a concrete patio for us, and initially, we were satisfied with the job. However, just a few months after the project was completed, our patio started to deteriorate, and the quality of Dave's work became painfully apparent.
When we reached out to Dave to express our concerns and disappointment, he did return to assess the situation. However, his approach to addressing the issue was utterly disappointing. Instead of taking responsibility for the shoddy work he had done, he proceeded to apply a silver caulking substance to various areas without any regard for the overall aesthetic of the patio.
The silver caulking not only looked completely out of place but also ruined the entire look of the patio. It was evident that Dave's priority was to cover up his mistakes rather than delivering a high-quality repair. When we attempted to discuss the matter with him over the phone, he was dismissive and uncooperative, claiming that there was nothing more he could do.
This response was entirely unacceptable. A professional contractor should take responsibility for their work and ensure that any necessary repairs are completed with the same finishing product as the original work. Dave's lack of professionalism and unwillingness to make things right left us deeply dissatisfied with his services.
In the end, we will have to hire another contractor to properly repair and restore our patio, incurring additional costs and stress due to Dave's negligence. I would strongly advise anyone considering hiring Dave and Planet Concrete to think twice and choose a contractor who takes pride in their work and stands by their craftsmanship. Our experience with Dave was nothing short of a disappointment, and we regret ever hiring him for our project.
Hello there, I m David Nugent, the owner of Planet Concrete. A crack on this gentleman s concrete is a quarter an inch wide but we still took the time to go over and fix the crack even though we re not responsible for it. This is stated right on the back of the gentleman s contract that he signed.
This company is phenomenally good at their services.
I’m a cancer patient. I called them and with in no time he came and removed snow. Also helped me out to move my stacked car in snow, which is an extra work he performed out of his good heart.
In simple words this company is the best if there were more than 5 stars I would like to give and recommend them for all the work.
Too good.
Do not hire them.
On Nov. 14 2022 David Nugent promised rapid snow removal from our driveway when snow fell. This was vital since my Husband was undergoing Cancer Treatment. The Company came only once on Dec.24. On Saturday March 4 no one came!! I called 3 times on Sat and once on Sun. Mar. 5 to be told by a recording "Call a Taxi we are backed up". I would like to have a complete refund of $450.88
Lorna Van Bergen
As an update to my review, I was contacted by the company who apologized as they were unable to provide the services I paid for. They provided me with a full refund for which I am grateful. Dave was considerate.
Planet Concrete Limited has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in Maple and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 7 | 21 |
Approved | 7 | 21 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4/5 | 4.3/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Planet Concrete Limited may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1995 |
Member of TrustedPros Since | 2021 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Planet Concrete Ltd. We specialize in concrete; residential and commercial. We also specialize in interlocking stone; residential and commercial. We specialize in landscaping as well but only planting trees.
Main contact(s) | Dave Nugent |
Listed with TrustedPros since: | 2021 |
Residential work | Yes |
Commercial work | Yes |
Warranty | We have two types of warranties. One for concrete and one for interlocking stone. Interlocking stone warranty is 24 months of any sinking or bricks falling apart. Concrete warranty is only if it cracks and the crack is more than an inch wide. |
Accepts credit cards | No |
Year established | 1995 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Services listed by Planet Concrete Limited may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Planet Concrete Limited to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.