We engaged Plumbing Mart in Mississauga to renovate our bathroom. As described below, they were completely incompetent. When they first arrived to demolish the existing bathroom, they did not have a drop cloth, or a vacuum cleaner. They knocked a hole in the adjourning room wall and broke a stud. The subcontractor was slow and unsupervised. He arrived in mid-morning and generally left by midafternoon. Management did not provide adequate staffing, direction or guidance to the subcontractor.
This disaster started shortly after we entered into a contract to renovate our bathroom. This was a serious decision since we only have one bathroom. Plumbing Mart was well aware that timing was of the essence. They were also aware that we were having about 40 guests over on Christmas Eve. We paid the deposit in Sept 2013 and expected to start and finish the project in November/early December 2013. On Nov 2, Steve, the project manager demanded progress payment 1 (due 5 days prior to commencement), although commencement did not start until four weeks later (November 29)
On November 29, the sub-contractor arrived without the proper equipment to do the demolition. Specifically, he had no drop cloth, nor cleaning tools. While he did put down paper from a roll, the fact is crushed gypsum slides off of paper readily. You can well imagine the mess he made of our recently installed new. He wanted to leave the old tub in the upstairs hall. Fortunately, since he never came back for a week, I persuaded him otherwise and helped him carry it down. Plumbing Mart made no effort to adequately staff the job.
The next day, Steve showed up and demanded Progress Payment 2 (required after 50% completion). At this time, we had received 3 hours of labour, the garbage was not removed, but rather strewn around our garage, and we had no product on site. He claimed that Materials and Products were 60% of the contract value, except we had no materials or products on site. In other words, we would gladly have paid them if they had supplied the product and materials that we had already paid for.
A few days later, another sub-contractor appeared on site, argued with Steve and left before doing any work.
On Dec 4, one week after the demolition, another subcontractor appeared to remove the debris from the garage (he had to use our brooms to clean up the mess, since he didnâ€™t bring his own) and deliver some product (tub, tiles grout, some boards, etc.) which he dropped off in the garage. Estimated product value would be in the order of $1000). This was the only product delivered to our house.
On Dec 5 the original subcontractor showed up in mid-morning and worked for part of the day. He required my help to carry the tub upstairs. We again had to vacuum up after him. In attempting to install the tub by himself, he cracked and then had to cut a section out of an existing wall stud, which he subsequently jury rigged with a piece of plywood. He also knocked a hole through the wall into the hallway.
Dec 6, the original subcontractor arrived in mid-morning and worked part of the day, since he ran out of materials that Steve, the manager was supposed to deliver earlier that day. The subcontractor did not know about the alcove that was planned for the tub area and had not installed studs for this. Nor had he installed studs in the appropriate position to install grab rails. In other words, management of the project was inept. He left gaps of Â½â€ in so-called vapour barrier wall board in the tub area. Although the tub was installed, it was not level. There is a 1â€ drop down the length of the tub. New vapour barrier wallboard was not supplied throughout and scrap ends were used to fill up some parts.
In summary, Plumbing Mart, under the direction of Mark Noonan, the President, left the house 2 Â½ weeks before Christmas, with no bathroom, having supplied less than $2,000 in product, materials and Labour, but been paid $6,800.