Premier Basement Builders

Greg and his team did an amazing job! They incorporated all of our requests into the finishing of our basement. Everyone was easy to work with, courteous and hard working. The finished product is exactly what we had envisioned!

I was never so pleased with a company as much as I was with Greg and his team.

So, friendly, fast and SO very efficient.

And the entire basement reno done over Christmas and New Year holiday in between, that went cery smoothly.

I so highly recommend this team for your next project. A terrific experience.

We HIGHLY RECOMMEND Premier Basement Builders for basement renovations.

They are simply - the best contractors to work with.

You could trust their advice and knowledge.

They deliver a high value and quality work - within the agreed-on timeline and budget.

We selected the Premier Basement Builders company from Niagara Falls for our basement renovations project. This was a result of a due diligence and a market research process - considering a number of companies from the region, which included: (1) having many site-visits; (2) obtaining competitive quotes; and, (3) comparing pluses and minuses of multiple builders.

Greg McLellan from Premier Basement Builders was on site and gave us very professional advice, offering multiple options and always looking from ours (client's) point of view and honestly considering what would be in our best interest - to make the finished basement fulfil the function we had in mind. We also reviewed their Website and many artefacts of previous projects.

The quote from Premier Basement Builders was the best we got. Price was within the range (not the lowest and not the highest), but what made the difference was the detailed list of individually priced work items. That gave us the opportunity to choose from clearly identified allowances and to comfortably adjust the quote (mostly asking for additional items that will meet our specific requirements). At the end, solely based on our requests, the price was actually increased - and, there were no hidden costs nor surprises.

The trust and confidence in our preferred contractor was built - from day one!

The work was done within the agreed-on timelines and started at the end of February of 2021 - in the middle of Covid-19 crisis. The on-site crew from Premier Basement Builders had masks-on during every interaction with us and the distance was kept according to guidelines. Any small adjustment that was required during the project was immediately acted-on and the +/- price difference was adjusted, accordingly. The crew is young, friendly, very professional and showed an exceptional customer service attitude.

The work was completed as promised and we are very happy with the outcome - a beautifully finished basement done with high quality of workmanship, on time and within the budget (including all the changes and additions that we requested and approved during the execution). All colours and trims matched the ones in the rest of the house.

Last and not least - Monika runs Premier Basement Builders' Office and Demo Centre on Stanley Avenue and we would like to claim that she is the most responsive professional in the Niagara Region - always reachable and ready to deal with every request and no detail is overlooked.

We HIGHLY RECOMMEND Premier Basement Builders for basement renovations.

If there were more stars to give Premier Basement Builders, I would give them. Greg and his trades exceeded all my expectations. When you hire Premier, not only does Greg build it but he provides design options and ideas that I would never have thought of, so not only did I get a company to build my suite but I also got someone who knew how to design it with every little detail that I wanted. Greg and his own people and his trades, they ALL take great pride in their work and they were a pleasure to be around.

Above all, I trusted Greg from the moment I met him. He always explained everything to me in as much detail as I wanted and always responded to any queries I had. I would hire Premier again, absolutely and would highly recommend Premier to my friends and family!

My experience with Premier Basement Builders was fantastic. Greg and his team provided me exactly what I wanted. The crew were always on time, respectful, clean and most of all they are true craftsmen. I highly recommend them.

Greg and his entire team did a great job on our basement. They were professional, on time and budget. They are a pros pro.

In spring of 2018 we started down path of building a dream. We enlisted the services of an interior designer to take our vision and put in on paper. We were amazed at how she was able to dramatically improve on what we already thought was a pretty solid and well planned idea. The time and expense in that part of the planning was definitely well worth it - we finally had the picture of our dream in physical form, the next step was to find a contractor that could bring it to life.

The process of finding the right contractor isn’t just about the price, it is about building a relationship, trust and a belief they can follow through with the vision.

We feel as though we found that type of contractor in Premier Basement Builders. Upon meeting Greg for the first time, he was very friendly, respectful and knowledgeable. It was obvious he saw his role as working with us as a team to turn our vision into a reality.

Greg, Monika and their team of professionals were wonderful throughout. Our parents live with us, so they were living day to day through several months of construction (on two back-to-back large scale projects), yet were impressed with how clean everyone worked and their effort to be as minimally disruptive as possible.

Through the process things never go exactly as planned, but Greg was very open and accommodating to tweaking plans, moving a wall or handling any issues that arose. He also had some fantastic suggestions to improve our design while still being mindful of our budget. Most importantly, the final result is even better than we could have ever imagined. Given the world we now find ourselves in, we can’t imagine what our day to day lives would be like without this space finished.

Thanks again to Greg, Monika and their team for an amazing job. I would highly recommend them to anyone.

Respectfully,

The Prior family

The purpose of this note is to provide a reference for Premier Basement Builders of Niagara Falls, ON.

Background

We contracted with Premier Basements to finish about 1000 square feet in the basement of our newly built townhouse. The scope of work included a family room, 2 bedrooms, a gym, and a full bath. The work was initiated late in 2019.

What’s important to you?

Consumers make decisions based on certain criteria, such as price or timing. For us, we were looking for a balance between the criteria below.

Reputation

A key consideration for us, more so than anything else, was how Premier Basements was viewed by both previous customers, and by the trades that work with them. We had heard too many stories of companies that went bankrupt, didn’t pay their trades resulting in liens, or failed to complete the job after taking deposits, etc.

Based on our due diligence, Greg and Monika McLellan have a solid reputation. Customers like their work, and their employees and trades are treated fairly. Having gotten to know them a bit, we can also say that they value their reputation and work diligently to maintain/ build it. They are good people.

Budget

Money is always important, but value is essential. Premier Basements presented a detailed budget and stuck to it. The quality level was as we expected based on earlier customer comments, and perhaps better. We did make some changes and nominal upgrades during the construction phase, and these were dealt with fairly for all.

Timing

We wanted to ensure our project moved along without delays. Greg payed close attention to timing, ensuring the trades were well scheduled, and keeping us up to date regarding next steps. Christmas occurred near the end of the project, and we were surprised that they worked many days that others would have taken off, to ensure timely completion.

Summary

We had a good experience with Premier Basements and would recommend them as a trustworthy and conscientious supplier that delivered a good quality product, on time and on budget.

Very professional and all the trades people did excellent work.

They just completed our full basement of about 950 SF including a 3 piece bath, bedroom and open concept family room with gas fireplace.

We are extremely pleased with the workmanship and professionalism of Premier.

The quotes were very detailed and accurate and the final accounting left no board unturned.

We told Greg we wanted the same standards as our current home upstairs and they followed those and more.

Their crew and contractors were all very profession, as tidy as possible, courteous and respectful.

The schedule slipped a bit but I compare trying scheduling sub-contractors to 'herding cats'! Greg did a great job meeting our demands.

We have heard many horror stories from friends and acquaintances but would highly recommend Premier if you want the job done right with the least amount of disruption and surprises.

Told start end of April-late June 22-told staffing issues. Aug 27th we told PBB's to be out Aug 31. 1st shower my husband took Sept 2 revealed numerous leaks around the bottom of the glass out to the floor & the base creaked. Stopped using it after a few showers because after speaking to the tech rep at Head Office for the shower kit, we were concerned about water getting underneath the wall tile, base & floor tile & causing damage & we learned the security tabs for the glass door were installed backwards - they stop the door from coming off the roller bar. Plumber returned multiple times due to low water flow to the tub taps. Price Pfister mailed out cartridges & then a divertor. Pfister asked us to send photos & then told us it was installed incorrectly. Finally corrected by the plumber on Oct 4th. Tub drain installed in the wrong position for tub placement along the back wall as we had desired/discussed at the time of our est, it now sits on the diagonal to accommodate that; no room for a linen tower as discussed from the outset. Forgot light switch from bedroom to bath - it was installed after we noticed. PBB forgot to install niche - we noticed after Ditra up & let them know. Wall tile unlevel, not plumb – some horrible cuts & the grout job is horrible. After the few showers in it, the grout is crumbling away underneath the caulking they put around the bottom-over the grout - which is peeling off! The wall they installed (where shower is) is neither square or plumb. PBB's had to cold chisel the slate floor to level out all the trip hazards -everywhere. Plumber put a hole in floor with the foot of the tub& we saw a void in the hole/no mortar under it. Somewhere between the plumber installing the base (which creaks and is not level) & the drywall, tiling & painting, the shower base got cracked. Met with the owner/contractor about multiple concerns he said he knew the base got cracked but, felt the glass would cover it(!) He had it repaired -that has failed & the crack is still present. Painted over the drywall dust; left large areas with heavy drips all around the room. Horrible repair around a potlight. Areas of the trim go from flat finish to shiny. Asked us if they could cut down the backsplash by an inch -NO- electrical outlet in the way & the light also had to be moved up to accommodate the mirror. Patch job of those areas is horrible. When plumber started the tub he mentioned there was no rough-in & we needed that to put the taps in. Contract states faucet-not rough-in. I ordered the rough-in to keep the project moving as it was Aug 14th. Plumber put the tub in backwards, with the bump out to the front. I texted PBB a photo & was texted back that "the rounded side usually comes to the front and the taps in front so they can be reached without hanging over the tup (*tub) to turn on and off" I texted back that I had asked for the taps to be in the back, then contacted MAAX the tub manufacturer, sent them the photo & they said it should be turned around. Plumber hit metal, broke saw & burnt a hole in the tub- again no drop cloth. (also put a hole in the floor). The drain overflow they put in is chrome - the rest of the faucet finishes (tub & vanity) are brushed nickel. Vanity counter top is not centered. Shower walls are installed crooked on the base. Shower has multiple leaks. Safety feature was installed backwards. Glass door grinds against metal screws in the stops at either end. Shower panel is shimmed out from the wall at the top which causes the flow of the shower head to shoot behind the person showering. The caulking around the shower is horrible &, the tech also pointed out that the interior of the walls were caulked & according to the installation instructions, only the outside of the glass should be caulked. Toilet flange is 1 1/4" below the surface of the finished tile. No caulking between counter top/back splash/backsplash/wall or between 2 pieces of backsplash. Multiple areas missing caulking & grout ETC

Greg and his crew did an amazing job on our basement. Starting with the initial quote, everything was very transparent, including pricing and timeline. The quality of the workmanship was top notch. We would definitely hire Premier Basement Builders again.

I have never used a better contractor than Greg! He is organized, honest and timely!

GREAT WORK!

We hired Premier Basement Builders to renovate our basement. Our experience with this company was one of pure professionalism.

The contractors arrived on time and maintained a very pleasant attitude all through the

process.

The quality of the work is superb and the clean up very efficient.

We would recommend Premier Basement Builders to all of our friends.

John & Anne Adams

Niagara Falls

I would highly recommend Premier Basement Builders. Greg did an excellent job; he was reliable, courteous, polite, considerate and new exactly what he was doing. Thank you to Premier Basement Builders for a job well done!