Pro Lux Reno Professional Luxury Renovation

RUN, RUN FAST AND FAR FROM THIS COMPANY.

We paid Avi at total of $21,970 for a kitchen renovation that is not completed. A three week reno is now in its third month. I am missing 10 cupboard doors (and hardware for each door), 3 faceplates that are for the front of the drawers, and 2 shelves. In addition to this, Avi has left us with unfinished electrical work, caulking not done, incomplete tiling and rubbish in our garage, that he was to dispose of.

Avi is a bully and uses intimidation to manipulate you. He has received payment and has stated emphatically that we will NOT be getting our doors and no one is coming to fix our problems (meaning the unfinished work).

If there was a negative rating, that's exactly what I would give. Unfortunately, the lowest I can appoint each category is a 1.

Initially quoting the job with Avi was okay. He has a contract - but make sure in the line items of work you have a list everything you’ve agreed on. Our renovation was for 1 powder room & 2 full bathrooms. Avi said that there would be 2 or 3 people on my job at all times, and he’d finish in 9 business days.

The first day he brought 3 people as promised. The whole job was quoted at $14k. In the payment schedule, he wanted $6k deposit at contract signing, and $3k the day work started. I should have known right there that paying over half of the job before seeing the quality of work was not a good idea, but I had just come off a bad experience with another contractor, & thought this time I should use a more expensive one.

Right away I knew something was off - he promised that he never subcontracted, but he was using an outside worker that he even agreed at one point wasn’t doing a good job, and he wanted to move him off the job. On the 2nd week of the job, his Project Manager that would oversee the work of the subcontractor each day had an emergency was coming back on the 9th business day-when everything was due to be complete.

So for 4 days, when I got home from work, Avi asked ME to check the work the subcontractor did and send him pictures. I was essentially “project managing” the job, letting him know how everything was going (as per his request).

On the 8th business day, only 2 of the washrooms were nearing completion. Work was done on a tile drain that he agreed was very poorly done (see attached), and tiles were poorly laid, with huge gaps in the grout (see attached). Both of these problems he said that he would fix since he recognized they weren’t done well.

I then received a call from Avi that I owed another $1500 if work wanted to continue. In the contract with him it states that we both would discuss & approve any extra work on top of the quote. But he told me the work was already done, and I had to pay.

He said that the tiling had taken longer than he thought (even though he saw the type of tile while he was quoting), that painting was taking long, and the vanities were harder to wall mount then he thought and they would have to open up the walls (wall mounting was included in the quote & he saw during quoting the size of the metal studs in the wall).

In my opinion he was trying to bully me into paying for costs I never agreed to, holding over the fact that I would have to pay another company more then the rest I owed him to finish the job and fix the mistakes they made (this is why it’s important the payment schedule makes sense for both you & the contractor). He also threatened to put a lien on my house.

In our contract, I owed $12k once the 2nd washroom was complete. Out of principle for how he treated me and how he tried to bully me, and since so many things were being poorly done & promises broken, I transferred him $2k (the max I can through etransfer per day). So now I had paid him $11k, and planned to pay him another $1k the next day when my bank would let me so we’d be all squared up.

Then, I ran the shower to test it and the water was pooling! Not only that, but the shower faucet shot off the wall (see video for evidence: https://youtu.be/44VDA55tQA0). I called Avi and said that since the job is not completed as per the contract, I won’t be paying the last $1k, and don’t want him to return to my house. He started being rude to me on the phone again, said I was “micro managing” the job (even though he asked me to check work and send him pictures). I couldn’t believe how he was treating a client.

One week later, the Project Manager and contracted worker showed up at my door in the evening. They let me know that Avi hadn’t paid them ANY money. I showed them the proof that I had paid Avi (including etransfer receipts & Avi’s signatures on our payment schedule) proving he had the money, Avi just chose not to give it to them. By the way, I have an audio recording of my whole conversation with them.

We have used Pro Lux Reno now 3 times, first time was 3 years ago and then the last two years as well. Obviously since we have used them 3 times we have been extremely happy with their service. Quality has been great, tradesmen have been great and final product was amazing. I think people expect too much going into a renovation, quality takes time, and unforeseen things come up all the time as well. But in the end everything is beautiful. We were referred to them and I have also referred them now many times as well. If and when we are still here when it’s time to change again they will be our go to company for sure!!!!

Main floor Demolition and full renovation

Kitchen, Bathroom, Floor Laying & Refinishing

My wife and I did more than our due diligence in researching a contractor for the renovation of our home.

We interviewed 14 different contractors over several weeks. We used directories and word of mouth referrals determine the ones we were interested in and ultimately had each over to our house to walk through the project. We were baffled at the variety of quotes we received and the approaches that we met with.

Unequivocally, Avi's company stood out as distinctly superior.

Superior in their affability, professionalism and honesty.

They were the only company to lay out a detailed, itemized scope of work categorized by area of work (demolition, framing, electrical, plumbing etc)

They were the only company to lay out a payment schedule based on projected completion of work not on arbitrary percentages. They did not take a large up-front deposit but rather had initial payments made for material purchase once the project had started.

Avi was on site every single day and did not take on other projects throughout the duration of our contract. Avi was always available by phone, text and email.

We met every Friday with Avi to walk through the project and discuss issues as they arose. Any issues that arose (needing to move a stack, knob and tube electrical more extensive than our home inspection had let on) had options for resolution and were demonstrated physically on those Fridays. As such we were in control of the What, When and Why of our reno. We never felt betrayed or misled.

Avi introduced himself to our neighbors on both sides and made himself available to them if they had questions or concerns.

In the end both neighbors were so impressed by Avi and his team that they asked for his number to work on their homes.

Their workmanship was meticulous and the finish excellent. Avi even came back after the project was completed to install shelves we got made into our marble back splash.

Choosing a contractor to work on your home, with all the cost and emotional investment, leaves you vulnerable. Avi and his team made us feel comfortable and confident. We feel fortunate to have picked them because of the horror stories we've heard people go through.

Thanks Avi and team for an amazing experience!!!

Pro Lux completed my full kitchen project on budget and in very timely fashion they were very knowledgeable and saved us a lot of money through they're manufacture resources, we hope to use them again in the very near future, thank you to the whole team for an amazing experience.