Construction services that are simply superb, trust the experts at proONE Construction. A residential and commercial construction company, we offer superior, quality products, services and installation, all backed by the best warranties around. With over 20 years of experience, we do it all, from building your dream home, kit read more...
We will never allow businesses to pay for review alterations, editing, or removals. Published reviews have undergone strict examination to avoid fraudulent/fake review posting. Learn more.
Had Paul from ProOne give me a quote on a bathroom renovation on May 28 2018. We Received a contract that was pending financing on June 8th and signed the contract with Paul for $20,606.25 on June 28. Paul then asked us to look at a supplier of his to get the bathroom fixtures at a better price then what was quoted. We did and got everything we wanted $4000 cheaper then our supplier. Here is when things started to go downhill.
Items from his supplier had a 2 week delay, and during this time Paul complained that since giving the quote and his start date his work load had significantly increased and was going to loose money on our job, a complaint that was repeated several times over the next 4 months.
I could go on and on about the amounts of delays that would follow, the days of no shows when we had to put our dog into daycare, but I will leave it at the contract saying 10-14 days for completion, workers were actually on site 38 days and the project took 4 months.
The biggest problem was the finishing work, namely the tiles. Complained several times about tiles being uneven, tiles not lining up, no rhyme or reason to the layout (really looks like the tile guy just threw tiles on the wall) inconsistency in the grout both in depth, colouring or just simply missing, absolutely horrendous job on the caulking and very poor finish on the drywall and painting. Paul assured me all deficiencies would be addressed by end of project and he would prefer I not complain until the job was complete.
On the last day Paul was here he was demanding the final payment of $1500. I said deficiencies were not addressed, big pile of tiles, drywall, drywall mud and various boxes were left to be cleaned up (as stated in contract) mirror had not been installed, placed bathroom vanity over the heat duct and now we had no access to clean it, and what about the differences in prices of the bathroom fixtures? You know, the $4000 in savings that were never passed on to us? Paul responded he was done with the job and would have his lawyers file a lien on our house to get the money owed to him and then stormed out.
I have since cleaned up most of the deficiencies and then in December had a leak in the shower. I contacted Paul about the leak and asked if he was going to honour his warranty. He said when I pay him his money he would. I told him he hasn’t compleated the job and when he did complete it he would be paid in full. Haven’t heard back from him and had to fix the leak myself.
Paul is extremely unprofessional both in the way he talks to his customers and how he runs his business. Terrible experience.
I'm sorry you wrote this terrible review, but let's get the fact's straight.
1. From day of my quote and acceptance it took you 2 months to secure financing with the bank which you used my detailed quote for.
2. The job was quoted when work was little slow for me and I should have inserted a clause in the quote " Quote good for 14 days " That was my bad but still honoured it.
3. Site and garbage was removed and I have invoices from 1-800 Junk to verify the very last disposal including part of your own garbage. Every time we worked we shop vacuumed the stairs and your family room every time before leaving site everyday, and in all honesty the floors were cleaner when we left than arrived.
4. My warranty is only valid upon completion of final payment.
5. All work was completed to acceptable " INDUSTRY STANDARDS " so if there is a leak in the shower, I have no problem repairing it as long as final balance is paid.
6. We also removed and disposed of your pop corn ceiling pro bono which was a nice gesture by me and not part of my scope or quote.
7. I have many great reviews and impeccable Insurance Company References, BC Housing and built 23 homes in Fort Mac after the fires for a major Insurance provider.
8. I was a Contractor for many years with National Home Warranty taking care of builders deficiency claims servicing 3 Provinces, BC, Alberta and Saskatchewan.
David it's very unfortunate you wrote this review, there are two sides to every story and personally I think you are a racist. You wanted a job done within your budget and same time complained about my workers and trades that showed up. I was there anytime you needed me to address issues and also as far as the mirror I gave you a very generous allowance to go buy one from Home Depot which you and your wife were happy about and you agreed to install it.
ProOne Construction did an amazing job for us. I'm particularly impressed with their attention to detail. Definitely recommend their services.
Thank you it was a pleasure working with you guys.
Paul was flexible,informative and WAS VERY DETAILED is the work. He helped designed the area getting the most out of the space. His worker were very polite and respectful, and the workmanship was excellent. This company went above and beyond to create an amazing space for us, I especially like his ability to keep my budget in the forefront. They used high quality materials and cut no corners. I would have them again and would recommend to anyone who wants a friendly, hassel free reno. The place was always kept clean.
Thank's Lou for awarding us the project, greatly appreciated.
I was quite surprised by how fast proONE responded to my inquiry. They got back to me almost immediately while other contractors took weeks or never called back. I was very satisfied by their timeliness, the quality of work, and the project was done on budget. My in-laws originally had some reservations about replacing the railing but when they saw the end result, they just loved it and said it was money well spent. I'd definitely hire proONE again with future projects.
Thank's John :)
proONE Construction Inc. has a TrustScore™ of 4.1. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Available upon request|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2002|
|Member of TrustedPros Since||2018|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Commercial Renovations, Concrete Work, Countertops, Decks, Demolition Work, Design Build, Drafting Service, Drywalling, Electrical, Excavation Services, Fencing, Floor Heating, Floor Refinishing, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Garage Doors, Gutters, Handyman Services, Heating & Air Conditioning, Home Construction, Home Inspection, Home Restoration, Insulation, Mold Removal, Painting, Paving, Plumbing, Power Washing, Property Maintenance, Roofing, Shed Construction, Siding, Skylights, Structural Engineering, Stucco, Sunrooms, Swimming Pools, Tiling, Wallpapering, Waterproofing
Construction services that are simply superb, trust the experts at proONE Construction. A residential and commercial construction company, we offer superior, quality products, services and installation, all backed by the best warranties around. With over 20 years of experience, we do it all, from building your dream home, kitchen and bathroom renovations, Building Envelope, Roofing, Siding, Renovations, Additions, Commercial tenant Improvements, New Home Warranty repairs and design consulting. We even offer a full range of doors and windows. With our over 20 years experience, we won't rest until you're completely satisfied. From the beginning consultation to construction clean up, we'll assist you with every face-off your project. If you can dream it we can create it.
proONE Construction Inc. was awarded Best of TrustedPros in 2018 for General Contracting in Vancouver.
|Main contact(s)||Aaron Athwal , A.P.|
|Listed with TrustedPros since:||2018|
|Warranty||1 Year Warranty on Labour, Manufacturers warranty on materials where applicable.|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Contact proONE Construction Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
proONE Construction Inc. has contributed 6 responses to the following questions posted in the 'Ask the Pros' forum