24 hr Emergency Restoration company serving Surrey White Rock Delta. We have 32 offices across Canada
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I write my concerns about Puroclean as a senior and recent widow likely representative of many homeowners; now faced with wet carpet and likely active roof leak. I believe in the capacity of honesty in others and found the fault of this with this company.
I confidently contacted them after exploring their local website and mission statement “driven to provide unmatched service experience quickly….ethically and with compassion, resulting in peace of mind……”
So pleased they arrived the next day. No repairs were possible, even rolling back the wet carpet. An asbestos test was first required because of possible asbestos exposure. Dampness was detected in the corner wall of my 1988 built home. The cost of the asbestos test became the first point of avoidance and disguised in a $500 deposit confusion.
Practices unknown to me (and likely many) came with a cell phone photo of my credit card front and BACK. (My BMO credit card company acted on this by cancelling the credit card and replacing it.) The cell phone was passed to me to scroll through pages of information, to follow with my signature. I should have ignored the rush I felt to get the repairs started and further damaged minimised. This was NOT informed consent and it WOULD BE another week before any repairs where started. Urgent assistance with finding a roofer I requested as it wasn’t offered.
Work was started inside to great results to identify damage and prepare the site for drying. The roof however leaked within a week of repair and the blame now placed on the skylight. I was left to find a new roofer with experience with skylights and did so to a much happier and less costly result. The problem was not the skylight.
The second point of avoidance occurred around the estimate. I had already decided to self-pay. The damage looked minimal. Damp carpet within a corner spreading some 6 x 4 feet. It seemed reasonable when I asked that the cost estimate depended on the extent of wall dampness, only opening the wall would tell. I however was never given an estimate unlike any home insurance claim would require.
There would be many other points of avoidance. Completing the job in a timely fashion, ensuring reliable outsourcing of trades available and ownership of ongoing delay. My retired neighbor could have completed the repairs that now followed. It would be a month before the work would carry on.
At that time, the opened corner wall was closed off. The drying was complete and no structural damage done. The quality of the work and the speed with which it was done showed how quickly this small job could have been completed in less than the two and a half weeks it required.
Now at 9 weeks, the job WOULD NEVER be completed. I was requested to choose if I would pay over $500 to replace the underlay pad cut-out and have the carpet kicked back in place some 6 feet. This company breached their own contract by not providing basic services like carpet restoration that their website speaks of. I again found the services to complete the work myself for less than half that price and achieved the endpoint I had been looking for.
The puroclean franchise speaks of the high profit margins available in a recession proof industry. Explains the estimated $3000 invoice expected as payment although I have yet to receive an invoice. The owner hasn’t returned my request to review this.
Thank-you for this platform to support consumer concerns.
PuroClean Restoration Surrey / White Rock has a TrustScore™ of 2.8. The average TrustScore™ for other businesses providing similar services in White Rock and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 4.2/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2017 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
24 hr Emergency Restoration company serving Surrey White Rock Delta. We have 32 offices across Canada
Main contact(s) | Wade Woods |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | One year on workmanship |
Accepts credit cards | Yes |
Year established | 2017 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact PuroClean Restoration Surrey / White Rock to request licensing info. |
Insurance information | Contact PuroClean Restoration Surrey / White Rock to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.