Quebec Kitchens is a company whose offices and showrooms are located in Montreal, Quebec, at a stone’s throw from Laval and the West-Island.. Our main objective is to offer new and exciting alternatives to traditional bench tops and surfacing choices and to provide our customers with their dream kitchen. Quebec Kitchens products are used by hom read more...
The renovation of my granite countertop was a nightmare with Quebec Kitchen.
At first my granite slab was sold to someone else after I gave them a 50% deposit,
Had to pick a complete different slab cause they didn't have anymore of the one I choice. After they installed granite there was an error in measurements for island.
I have called them for over a month and no one calls back to resolve problem.. They want full payment before installation, now I know why. If you have a problem you will be ignored.
BEWARE OF THIS COMPANY!!!
When I came in on March 7, 2016 I had picked out a slab that you had in shop. That slab was given to someone else. Because they had to finish another job with it. I called Quebec Kitchen after 10 days that measurements were taken and was told that they gave my slab to someone else. After I came in to look at a new shipment of Titanuim black that had just arrived. I choose to stay with Quebec Kitchen because I had given a deposit and I had been looking for a year and half for granite and had finally found my first slab that I had liked. Then on March 31 2016 they had laid out my counter for me with the second slab that I choose and it was good by me. No problem there.
My island is not same size as before but it is the same shape as before. We had told the technician that we wanted a bit of an overlap on top of drawers which that was done no problem. But he was to carry that measurement also on the outside of the island. So it would equal the same on both sides of island. On the end of island it was to be a bit less than sides. That was done no problem the problem is that he carried that less size to the outside part of island too. That is where the problem is.
The technician wanted me to make a bigger island on the outside part and I said no cause I didn't have the room to do that. Told him the outside part of the island was to be the same as the inside part. I am being fair by posting such a review because this is the truth.
We apologize for your experience; however your description of your experience with Quebec Kitchens is not accurate and we have all the proof necessary to prove it. You came to chose the slabs you wanted and we even laid out your counter on them (shown in pictures) to make sure you got exactly what you wanted. If you were not content with the slabs or lay out selected, you had the option of cancelling your contract at any point in time and receiving a full refund. As provided in the pictures attached, we have the contract signed by you and your wife agreeing to the exact measurements that was cut and polished by our high end CNC machinery. It is our company policy and It clearly states on the contract that the payment due is 50% upon signature and 50% before installation and you chose to proceed and work with Quebec Kitchens. Your island piece was cut out with the exact same measurements as your previous counter as you had requested. When our technician came to take the exact measurements at your residence, he asked you if you has any special requests or modifications and you stated to keep the counter exactly as you had it and Quebec kitchens did exactly that. As shown in the pictures of before & after, The island looks exactly the same as you had originally had and requested. This was clearly a miscommunication between you & your wife and you are attempting to put the blame on us.Your wife stated that she wanted the island to have an even overhang on each side and you told the technician to keep your island exactly as is and we did so as you signed on the contract. Even the measurements you provided (picture attached) and the measurements taken by our precise proliner machine (picture attached) were a match and that is exactly what was cut & installed for you. The pictures speak for themselves as the counter came out beautiful and exactly what you had signed on the contract. Quebec Kitchens stands by it's product and excellent service and we would take responsibility for any errors done from our side; That being said, this job was completed with precision and excellence from our part and we do not think you are being fair by posting such a review.Thank you
The service at the store was very good. Good selection of granite to choose from. Prices were reasonable and competitive. Not as impressed with the installation. They had to make a cut ( which I was not informed of beforehand) and they did a very poor job on the seam. It is not smooth and very visable. I asked them to return and buff it and was told that they couldn't as it would remove the shine. The counters did not come sealed and I asked them to seal them before they left but they only ended up sealing the kitchen counters and not the bathroom counters. Error on my part was to not thorougly check the work before the installers left and more supervision.
Quebec Kitchens has a TrustScore™ of 3.4. The average TrustScore™ for other businesses providing similar services in Montreal and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2000|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Quebec Kitchens is a company whose offices and showrooms are located in Montreal, Quebec, at a stone's throw from Laval and the West-Island..
Our main objective is to offer new and exciting alternatives to traditional bench tops and surfacing choices and to provide our customers with their dream kitchen.
Quebec Kitchens products are used by homeowners, commercial and domestic interior designers, architects, builders and developers worldwide. Approximately 95% of natural granite combined with a special formulated polymer, provides greater strength and durability than mother nature's version, against heat, stains, and scratches.
We are experts in tear outs, under mount and over mount sink hole cuts, cook top cuts, back splashes, special curve cuts, islands and peninsulas, fireplaces, shower walls, and custom designs. Once you have chosen a surface, our designers and installers work with you to ensure that every detail is perfect for your home.
|Main Contact(s):||Mohammad Elkillany|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||No|
|24 Hour emergency Service:||No|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Contact Quebec Kitchens to request licensing info.|
|Insurance Information:||Contact Quebec Kitchens to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.