Rapid Stor

If I could give 0 stars - I would. We picked RapidStor based off all the positive reviews on Google. When we went to pick up our furniture, we found furniture unwrapped from the plastic, and on top of that - the couch was damaged. We knew for a fact that all the furniture should have been in plastic since we helped the 2 movers RapidStor sent wrap everything. We asked the 2 individuals at the warehouse why the furniture was left unprotected, they couldn't provide an answer. We now have a damaged couch, and dirty mattress. We pointed out the damage to them and was told they would have to go through their insurance to compensate us. They asked us to call them back the next business day and provide the weight. We called, and asked why they needed the weight of the couch vs the value of the couch. We basically got the runaround, and they stopped picking up our phone calls and responding to emails.

I DO NOT RECOMMEND using Rapid Movers / Rapid Stor! I booked RAPIDMOVERS in July 2020 to move one room only - my bedroom.

The booking agent I spoke with was super nice and I was assured by Rapidmovers (after I was very specific and clear about exactly what I needed moved) that the total moving time wouldn't take longer than 1.5, in the worst case 2h. However, the move took 1h over the company's estimated time. I saw the movers taking one small item at time and they moved as slowly as molasses. I had pre-arranged the elevators in advance so there was no waiting around at either end.

The movers spend 1h 35min at the first place and 40min at the second place, plus 15min for the ride from one place to another.

The final price went way over the estimated quote and so did the time and the company wouldn't budge on this after I kindly requested the reasonable adjustment. This company seems to pride themselves all over the internet for a a "1.5 hour minimum" but given I had only one bedroom (and not even a full one-bedroom apartment) and the move was entirely within the Toronto downtown core, I was surprised. It seemed like a bait-and-switch to me. Buyer beware!

Worst of all, the movers damaged the building's automatic door with their truck and left me with the repair cost. My new building has video footage showing their truck hitting the bottom of the door and even though I provided the information to RapidStor / RapidMovers, they have done nothing about this. I e-mailed the details to Ruslan Ashikbayev, the apparent owner of this company, but it has been radio silence from him after one brief e-mail exchange. He and the company have been ignoring me since then. Looks like they wanted my money but are not interested in making things right. Sadly, I cannot recommend them for the reasons stated above. I wish I had just asked friends to help me, or booked a moving company with more respect for its customers.

I have attempted to get in touch with Rapid Stop post-move five times now with no response. My husband and I had various issues with our move on Friday July 31 in Toronto, that remain unresolved and ignored. The moving team caused damage to our new house. They put a hole in the wall when moving a chair downstairs to the basement. For scale, the hole is about the size of the palm of an adult hand. It has gone straight through so is beyond a surface issue. The hole is going to need to be plastered, sanded and that wall, re-painted. Plus - the king size mattress got a tear on the underside, of about half a foot big and our mahogany credenza also got scratched along the front and scored the wood finish. No-one has acknowledged any of this or replied. No-one has advised any process for making a claim for these damages. In addition, I am sorry to say that I was very disappointed with the level of service and efficiency for the move. The team were slow, inexperienced and the fact that the truck arrived at 1:30pm when booked for 9am, caused real challenges for our family, especially as we have a toddler who is only 2 years old.