We specialize in start to finish construction and renovation projects including basement finishing, kitchens and baths, decks and fences, flooring, tiling, etc. We also offer extensive experience refacing kitchen and vanity cabinets, as well as installing new kitchens. Crew offers knowledge in various areas allowing our team to co read more...
Poor grout work, hundreds of air pockets (see picture which is just a representative sample area), areas not even grouted (see picture), slipped tiles, improper installation of pencil tile, damage to drywall, tiles installed on a slope rather than straight, wants to apply grout over grout and multiple layers of grout to fix his initial poor grout work, we provided tile and his quote included supplies such as grout and then he expects us to supply grout too, he used our tiles to fix his sloping tile work although he was advised in writing that fixing his substandard work would be at his expense, he refused to clean grout from tiles although he was to be paid a lump sum amount for the entire job (he said we could leave the grout on the tile and seal over it! Why would I buy this type of tile only to leave wads of grout on it!), he wanted to be paid additionally monies to clean the grout from the tiles but he was aware of what tiles were being used before he provided the quote, neglects to pick up his tools, doesn't clean up after himself (hardened grout left in the grooves of our laminate flooring in the basement as an example), argumentative (one reference check commented on his communication too - said he was abrupt), unable to accept that he has done poor work even when clearly evident (he says the work is good and that it is just that we are not happy with it!), doesn't show up on time and has no valid reason for not showing up on time (e.g. had set up a time at 9:00 and didn't show up to after 11 and was asked what happenned he just mumbled something about his car but didn't phone to advise us), payment was to be at the end of the job but now he is demanding payment (says he is concerned about being paid - the job is not finished and the work to date is unsatisfatory as is the way he intends to fix his work, says he won't come back if he doesn't get paid approx. half the total so he is breaching the contract.) Have gotten a second quote to fix his grout work, fix his pencil tile work, fix the tiles that he laid crooked. Is a two day job to fix his work at a cost of approx. $900.00 for labour and we will have to supply additional tile for the repairs. Will also have to have drywall repaired that he damaged. Overall, we are very disappointed with Shaun Dickson's tile work and his lack of professionalism and commitment to customer satisfaction, We would never recommend him to another homeowner. He lacks the necessary skill to do a good tile job so have lost any confidence in him.
We are very sorry that we have unable to satisfy Lori. Her photos show an incomplete tiling job that we have been more than willing to complete.
Unfortunately, our professional recommendation for an appropriate installation and finishing method for her tile choice and installation conditions were ignored, and as a result we have not been able to finish this job. We did not have a contract in place to 'breach' (Lori wanted to supply the contract but has yet to do so) only a quote on the expected cost of installation. To date, I have not received any money from this client.
I strive to exceed clients' expectations and have spent much time trying to make this the case for Lori as well.
Real Handy Construction and Renovations has a TrustScore™ of 2.6. The average TrustScore™ for other businesses providing similar services in Winnipeg and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2007|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Accessibility, Cabinetry and Millwork, Carpentry, Ceiling, Central Vacuums, Commercial Renovations, Data Wiring, Decks, Demolition Work, Design Build, Drywalling, Electrical, Excavation Services, Fencing, Flooring, Foundation Repairs, Framing, Garage Construction, General Contracting, Handyman Services, Heating & Air Conditioning, Home Additions, Home Construction, Home Restoration, Insulation, Irrigation Systems, Landscaping, Plumbing, Sheds & Gazebos, Sunrooms, Tiling, Welding, Windows and Doors
We specialize in start to finish construction and renovation projects including basement finishing, kitchens and baths, decks and fences, flooring, tiling, etc.
We also offer extensive experience refacing kitchen and vanity cabinets, as well as installing new kitchens. Crew offers knowledge in various areas allowing our team to complete your entire project.
Our registered business is insured and bondable.
References available upon request.
|Main Contact(s):||Shaun Dickson|
|Listed with TrustedPros since:||2012|
|Accepts credit cards:||No|
|24 Hour emergency Service:||Yes|
|Legal structure:||Sole Proprietor|
|Licensing Information:||Licensing information available upon request|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.