Real Handy Construction and Renovations

Poor grout work, hundreds of air pockets (see picture which is just a representative sample area), areas not even grouted (see picture), slipped tiles, improper installation of pencil tile, damage to drywall, tiles installed on a slope rather than straight, wants to apply grout over grout and multiple layers of grout to fix his initial poor grout work, we provided tile and his quote included supplies such as grout and then he expects us to supply grout too, he used our tiles to fix his sloping tile work although he was advised in writing that fixing his substandard work would be at his expense, he refused to clean grout from tiles although he was to be paid a lump sum amount for the entire job (he said we could leave the grout on the tile and seal over it! Why would I buy this type of tile only to leave wads of grout on it!), he wanted to be paid additionally monies to clean the grout from the tiles but he was aware of what tiles were being used before he provided the quote, neglects to pick up his tools, doesn't clean up after himself (hardened grout left in the grooves of our laminate flooring in the basement as an example), argumentative (one reference check commented on his communication too - said he was abrupt), unable to accept that he has done poor work even when clearly evident (he says the work is good and that it is just that we are not happy with it!), doesn't show up on time and has no valid reason for not showing up on time (e.g. had set up a time at 9:00 and didn't show up to after 11 and was asked what happenned he just mumbled something about his car but didn't phone to advise us), payment was to be at the end of the job but now he is demanding payment (says he is concerned about being paid - the job is not finished and the work to date is unsatisfatory as is the way he intends to fix his work, says he won't come back if he doesn't get paid approx. half the total so he is breaching the contract.) Have gotten a second quote to fix his grout work, fix his pencil tile work, fix the tiles that he laid crooked. Is a two day job to fix his work at a cost of approx. $900.00 for labour and we will have to supply additional tile for the repairs. Will also have to have drywall repaired that he damaged. Overall, we are very disappointed with Shaun Dickson's tile work and his lack of professionalism and commitment to customer satisfaction, We would never recommend him to another homeowner. He lacks the necessary skill to do a good tile job so have lost any confidence in him.