This Barrie area countertop company is rated 2.7 from 4 reviews with a TrustScore of 1.8. Services offered include countertop work. Read their reviews, ask about license and insurance information, and request a quote.
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I never write reviews, but this was the most awful experience I’ve ever had with any “company”. Unprofessional, rude, took forever to get even the slightest bit of work done and they didn’t even end up finishing because it was taking months longer than it should have and I just got absolutely fed up with Paul...his overall incompetence knows no bounds and was painful to endure before he just stopped responding to my calls and emails.
Avoid Paul and his poorly run business like the plague. I spent a bit more money going with someone else to finish the job and wish I had done this from the beginning. Worth every penny to not have to deal with that mess and ever again.
We contracted Regal Granite to install a quartz counter top back in December during one of their sales. We informed them that were still waiting upon the lower cabinets in our kitchen renovation and we wouldn’t be able to install for about 6 weeks. They were fine with our timeline and informed us they had no problem with the delay. We contacted Regal once the cabinets were ready and Paul came out that night for the template. The install was completed a little less than 3 weeks later by Paul and an associate (sorry forgot his name but a nice guy). They were both great and friendly although I felt sorry for them lifting those large pieces of stone up the stairs. They laid carpet through the hallway to protect the floors and began the install. They did their best to make everything square and as close to the walls as possible. Unfortunately people who build houses today don’t believe in square anymore so I don’t envy their job of trying to fit a square peg into an un-square hole. At one point during the install I noticed that one side of the stove was a little off center. Paul said it wasn’t a problem and proceeded to cut the stone on site to make it fit. Later he noticed that one of the measurements was off a little so they reloaded the stone into the truck and took it back to the shop to make sure the cut was done cleanly on their shop saw. They were back within the hour and completed the install. Overall the experience was very good with Paul addressing my concerns and rectifying anything that was not quite right. I also had no issue dealing with the staff at the store, Shannon and Erica, who for me were very friendly and helpful. I see some bad reviews about Regal but as everyone knows, people rarely write in when things go well, they only comment if they have complaints.
Thanks Regal for a great job.
Countertop Cracked - Was cracked from the beginning but became completely separated. I have been promised a replacement since last APRIL! I have experienced every delay tactic and extreme rudeness on the telephone. What needless agony this company has caused me. Do your research and save yourself a very unfortunate experience. Debbie Moon 705 345-9834
This countertop has been in the customer home for over 8 years and due to it being a marble which is soft and is susceptible to breaking and cracking over time, we in fact replaced the countertop FREE as a courtesy to the customer.
We ordered a FULL Slab of material at our expense due to the fact the customer did not want to settle for instock material. We installed at no cost the new countertop.
We did our best to make the customer happy in spite of the delay she recieved in getting a FREE top at no cost.
This job has been completed and we do pride in helping our customers out 100%
Regal Granite
Regal Granite has a TrustScore™ of 1.8. The average TrustScore™ for other businesses providing similar services in Barrie and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 4 |
Approved | 0 | 4 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Regal Granite may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2000 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Barrie area countertop company is rated 2.7 from 4 reviews with a TrustScore of 1.8. Services offered include countertop work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Paul Maltby |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2000 |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | Sole Proprietor |
Licensing information | Services listed by Regal Granite may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Regal Granite to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.