Renovco

Renovco kept my $5000 deposit!

Before you give these people a deposit, first ask them if they have returned Hong's $5000 deposit yet!

I had some issues with a previous, "gem", of a contractor, so by the time Renovco was called, I was ready with a complete list of ALL the jobs that I wanted done to complete my renovations.

To avoid surprises, and that game so many contractors like to play, "Name that extra", as he walked through the door for the quote, I provided Alex from Renovco with his very own, take-home copy, of my completed list.

We went down the list, looked at all the jobs, an agreeable quote was given, so we signed a contract, and I gave a deposit. Part of the agreement was that we would be working from a list, at least as detailed as the one I provided.

A few days later Alex returned with an unacceptably incomplete list of the jobs to complete the contract.

They wasted a month of my time as I tried everything imaginable to get these people to provide a copy of the list of jobs they would be working from to complete the renovation. The game was, every few days they would copy and paste a few more jobs from my list to their list, until they had finally recreated my list as their working list. It was ridiculous. I should have just said at the beginning of April, "Well, I guess we're working from my list if you can't provide me with a copy of your list". Renovco apparently doesn't like working from a detailed list and were doing everything to avoid having to work from one.

Contract was signed on March 17 2017, work was supposed to have begun on April 18. I was still trying to get Renovco to provide me with a copy of their list on April 14, so I cancelled them from beginning the job until they provided me with a copy of their list. They had finally completed their list by the end of April. They then rescheduled the job to begin three and a half months later in mid-August. By July, I had experienced such a lack of professionalism, and had read so many bad reviews about Renovco that I cancelled them doing the work.

I have requested the return of my deposit ten times in the past nine months, since August 2017. It appears that they intend to keep or steal, my $5000 deposit.

If and when Renovco returns my deposit, or I am in the process of collecting the money they stole from me through a court proceeding, I will edit this review to reflect any developments with the situation.

Best advice I can provide about Renovco: Avoid these people unless you have time and money to burn.

With any contractor, and especially Renovco, insist on a complete list of all of the jobs to be done, and all imaginable aspects of each job (finish, materials, specs, everything..), to avoid surprises, unless your contractor arrives with wings and a halo.