We hired Restacon to build a new deck and to turn our existing dining room and kitchen into one large open space, install laminate flooring throughout the main level including the staircase, paint and add some hardiplank accents to the front of our home. This took over 10 months to complete and the work is still not done to a satisfactory level. Their work is overpriced, their quality is very poor, there was little project management and no one responsible for checking on the work in progress. They were extremely slow, and our house was in renovation mode much too long for the work that was being done. We had so many issues with the whole process. Too numerous to mention here. I would not recommend them for any renovation work.
In response to Restacon's rebuttal, it's important to note: All subcontractors had issues with Restacon, Restacon did not read blueprints and did not have initial converse with engineer. We had everything planned and organized. Restacon did not follow complete their project management. We had to look after too many issues our selves. The windows that they said they wouldn't install, they charged us for the installation and they also said they would wait until final inspection before they install them. So I'm not sure why there is a problem. We've talked to three other clients of Restacon and they all had major issues. We are not the only ones. We are fully aware they put a lien on our house, but feel with a group of us, we can fight this. They did say they would fix their shoddy workmanship again, round 4, (after we complained when they sent the final invoice) that work was not completed to a satisfactory level, But honestly, we knew they were not capable, as they had many opportunities before and had men at our home for weeks repairing things. And then they just stopped coming and then we received the final invoice. NO ONE was Restacon came to check work over.
Client did very poor planning--we were contacted last September and work began in November 2017--after another contractor walked off the job for them.
Delays due to engineer that were out of our control--Client insisted that entire front wall be windows and was upset when engineer did not approve this change (BCBC building codes) Client still insisting that we install these windows -- we refused as it was against code-City of Nanaimo has now been informed.
Client had a 4 week delay on accessing money for progress draws (in Feb 2017)
There was a final small to-do list, and we had arranged to come and handle these items--client has refused, so we discounted the invoice by $1000.00.
Lien has been placed on this house for non-payment.
Restacon Services has a TrustScore™ of 1.6. The average TrustScore™ for other businesses providing similar services in Nanaimo and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2000|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Basement Lowering, Basement Renovations, Bathroom Renovations, Decks, Demolition Work, Drywalling, Excavation Services, Framing, Garage Construction, General Contracting, Home Additions, Home Restoration, Land Clearing, Mold Removal, Property Maintenance, Shed Construction, Siding, Sunrooms, Waterproofing, Windows and Doors
|Main contact(s):||Gerard Wood|
|Listed with TrustedPros since:||2015|
|Accepts credit cards:||No|
|24 Hour emergency service:||No|
|Licensing information:||Contact Restacon Services to request licensing info.|
|Insurance information:||Contact Restacon Services to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.