Heed the warnings you'll see from Dave Hillyer's many dissatisfied customers if you scroll through the reviews here. The resurfacing job Dave Hillier did on my bathtub failed not once, but twice - once after 2.5 years, and again, only a year after he came to redo the job. Apparently, not only have I lost faith in his service and products, but Dave Hillyer himself has as well, since he refuses to back his work and correct the peeling, although it is still under warranty.
At first, he told me that he no longer services my area and said he would write me a refund cheque for the job. However, take the time to interpret the warranty carefully: the value is pro-rated based on the number of years since the application. That means that I would have received a cheque for just over a hundred dollars 4 years later, although the cost of the service was $675 + tax.
Fine. However, Dave was looking for any way out, and since I see he has taken the time to respond to other reviews, I will necessarily include some details. I provided him a copy of the receipt in order to claim the warranty, and directed him to make the refund cheque out to me, as my ex's name happened to be on the invoice as he was the one who was home that day. Dave's response was condescending and chauvinistic: first that the warranty is non-transferable, then, "I wish you well, you got a refinished bathtub and tile paid for by other than you and have enjoyed the benefits." I wrote back making it clear that I was the owner of house then and am now, and that I still live here, and that the BC Consumer Protection office agreed that I had a legitimate argument. Never heard a word back from him.
By the way, Dave Hillier was very clear in his last email to me that resurfacing is only a "temporary condition." So listen to the man himself and don't waste your money.
Response from Resurface Solutions
Thank you for clarifying your position Tammy, yes, as all warranties, they have limitations. I had done work with Tammy ex, and it was agreed upon at that time that he wanted a temporary solution. Refinishing is temporary, yes, as all paints, it will fail in time. For the most part, it can be done again and again however. Its true, your best surface is always a manufactured new tub and tile, but at thousands more. Out of the 600 bathtubs a year that we do, we have less than 5% failure rate that people call us back on. On this particular customer, we do not provide service in her area any longer. That being said, the warranty stipulates that it is pro rated over the years used. On Tammy job, we done a bathtub AND tile resurface for $675 however only the bathtub was showing signs of wear, which at the time was $325 for a bathtub refinish. Tammy thought that the warranty should begin anew after we went back and touch up two years after the original application. Again Tammy thinking is that she wanted the $675 back after four years! My response to this unreasonable customer is that the warranty stipulates that it is pro rated meaning $325 divided by 5 years is $65... Also, that it was her ex that was ok with the refinishing lasting a few years as it was his intention to rip it out and put in new after a few years. This is another case why on the warranty it also stipulates that the warranty is not transferable. In the last month, I have a similar customer after 4 and a half years who gladly paid me at a reduced rate to come back and
re do her bathtub. The products I must say in the last few years have greatly improved as refinishing is becoming the choice of people who want to dress up the bathroom at a very affordable price.