Acrylic Bath Systems offers a quick and effective method of renovating the Bath Area with a high end Acrylic product. This can be placed over existing tile to cover this area with beautiful and maintenance free surface. Resurfacing the Bathtub offers another quick, inexpensive way of re-newing the bathtub. Because this method is a specialized spray read more...
Unfortunately, I had no idea my bathtub was previously resurfaced and Resurface Solutions was unable to perform this process on a previous resurfaced tub. I cannot comment on the quality of work since the resurfacing had not been done. However, I would like to praise Dave's son Mitchel for being a such a courteous professional and a gentleman. Thanks for sanding the tub for us and not billing us for your time. I'm glad that you'd at least accepted money for lunch.
I contacted Dave Hillyer to refinish a dull soaker tub in our ensuite bathroom. He quoted $500 and came out to do the job. He made no statements that this would be a difficult tub to refinish. He sprayed the tub and called me to look at it. Unfortunately there was a large amount of paint pooling in the bottom of the tub as well as 2 rough striped areas that ran up both ends of the tub. He said he would come back and sand these areas and it would be fine. He came back a week later and created a much bigger mess than the original job. We now have a very large area where it looks like someone spilled a half gallon of paint in the tub. He also removed the paper and masking so quickly that he marked up other areas of the tub. To top it off he communicated nothing to me and ran from the house with his equipment, leaving behind a note that said "no charge". Needless to say he did not answer the phone when I realized what had happened and tried to call him. Definitely the most unprofessional person I have dealt with during this renovation. I have contacted other refinishing companies to determine if this mess can be repaired and it appears it will be at least triple the cost to sand the entire tub down and try to refinish the tub once again (with no guarantee of what the result might be). Hopefully this review might save some one else from a similar renovation disaster.
Heed the warnings you'll see from Dave Hillyer's many dissatisfied customers if you scroll through the reviews here. The resurfacing job Dave Hillier did on my bathtub failed not once, but twice - once after 2.5 years, and again, only a year after he came to redo the job. Apparently, not only have I lost faith in his service and products, but Dave Hillyer himself has as well, since he refuses to back his work and correct the peeling, although it is still under warranty.
At first, he told me that he no longer services my area and said he would write me a refund cheque for the job. However, take the time to interpret the warranty carefully: the value is pro-rated based on the number of years since the application. That means that I would have received a cheque for just over a hundred dollars 4 years later, although the cost of the service was $675 + tax.
Fine. However, Dave was looking for any way out, and since I see he has taken the time to respond to other reviews, I will necessarily include some details. I provided him a copy of the receipt in order to claim the warranty, and directed him to make the refund cheque out to me, as my ex's name happened to be on the invoice as he was the one who was home that day. Dave's response was condescending and chauvinistic: first that the warranty is non-transferable, then, "I wish you well, you got a refinished bathtub and tile paid for by other than you and have enjoyed the benefits." I wrote back making it clear that I was the owner of house then and am now, and that I still live here, and that the BC Consumer Protection office agreed that I had a legitimate argument. Never heard a word back from him.
By the way, Dave Hillier was very clear in his last email to me that resurfacing is only a "temporary condition." So listen to the man himself and don't waste your money.
Thank you for clarifying your position Tammy, yes, as all warranties, they have limitations. I had done work with Tammy ex, and it was agreed upon at that time that he wanted a temporary solution. Refinishing is temporary, yes, as all paints, it will fail in time. For the most part, it can be done again and again however. Its true, your best surface is always a manufactured new tub and tile, but at thousands more. Out of the 600 bathtubs a year that we do, we have less than 5% failure rate that people call us back on. On this particular customer, we do not provide service in her area any longer. That being said, the warranty stipulates that it is pro rated over the years used. On Tammy job, we done a bathtub AND tile resurface for $675 however only the bathtub was showing signs of wear, which at the time was $325 for a bathtub refinish. Tammy thought that the warranty should begin anew after we went back and touch up two years after the original application. Again Tammy thinking is that she wanted the $675 back after four years! My response to this unreasonable customer is that the warranty stipulates that it is pro rated meaning $325 divided by 5 years is $65... Also, that it was her ex that was ok with the refinishing lasting a few years as it was his intention to rip it out and put in new after a few years. This is another case why on the warranty it also stipulates that the warranty is not transferable. In the last month, I have a similar customer after 4 and a half years who gladly paid me at a reduced rate to come back and
re do her bathtub. The products I must say in the last few years have greatly improved as refinishing is becoming the choice of people who want to dress up the bathroom at a very affordable price.
Dave & his son Mitch did a wonderful job on our renovation. We are very pleased with their work & recommend their services.
Thank you for the kind words,, we do try
Resurface Solutions has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Vancouver and the surrounding areas is 3.5. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1998|
|Member of TrustedPros Since||2008|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Acrylic Bath Systems offers a quick and effective method of renovating the Bath Area with a high end Acrylic product. This can be placed over existing tile to cover this area with beautiful and maintenance free surface. Resurfacing the Bathtub offers another quick, inexpensive way of re-newing the bathtub. Because this method is a specialized spray, even the colour of the bathtub can be changed. Countertops can also be ReSurfaced in a solid or stone look that exceeds the quality look of factory made formica.
Check out our website for more info as well.
|Main contact(s):||Dave Hillyer|
|Alternate Phone Numbers:||778-233-2284,|
|Listed with TrustedPros since:||2008|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||No|
|Licensing information:||Licensing information available upon request|
|Insurance information:||Contact Resurface Solutions to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.