I have just finished cleaning our kitchen floor from the glue left by our contractor Daniel (company name DPI) and I am even too tired to be angry. It was a small project or rather still is because we need to finish unfinished job left by Daniel and his worker. Please read small review that might save you from the problems we are currently dealing with.
More than one week ago we employed Daniel to install backsplash in our kitchen (around 33 SF). When we met him he made good impression. He seemed to be skilled and experienced contractor thus we have decided to ask him to do the job. Now I know I made two mistakes - the first do not believe your first impression and check all possible references. If you have at least one doubt you should not hire the contractor.
Daniel and his worker started the job on time as they promised. After 7 hours when they finished they first day of work I have decided to check how their work look like and I couldn't even say one word during the one minute when I saw the results. Tiles were laid so unevenly in all directions that the worst handy man could not do it. The horizontal lines were waving, no one single edge was level. The worst was one corner where the different between lines was even half o a tile. The gaps between the tiles were also uneven, ranging from standard 1/8â€ to 0. Many tiles were pushed too hard towards the wall that the others were sticking out by 1/8â€. A lot of the tiles at the top layer did not have enough adhesive and started falling off. The gap between top row of tiles and underside of cabinets was between 1/4â€ and 5/8â€ and left not filled with anything. Electrical box extensions were not installed - Daniel told us they are not necessary and that he will install receptacles using longer bolts. Maybe this can be done in this way when you know what you are doing.
We asked Daniel to correct his job but for our surprise and disappointment he refused to do it. After he and his worker left our home we were we thinking what to do. Knowing we might not find the contractor who finishes the job of other contractor we have decided to do the best to save this project. We have purchased extra adhesive and spacers, and spent more than 5 hrs correcting Daniel's job. We had to remove 7 large areas of tiles and a lot of single tiles and reinstall them one by one.
Next day Daniel and his worker came with few hours of delay to continue their job. After four hours there was only a little improvement. The tiles were left very dirty.
Two days lat
er he came to do the grouting. They started with the cleaning the tiles and Daniel said they will be all cleaned, shiny and not scratched. What was the surprise when they finished the job. The tiles The tiles still were dirty. The ground on the corners was uneven. The glue was left on walls. Some edges were left unfinished but they said they have finished the work job began.
That was big, big disappointment. However we paid them for very poor quality job and decided to finish what was left ourselves believing this is over of our problems. How mistaken we have been.
About an hour later we finished cleaning our kitchen and decided it was time to turn on electrical circuits which, for everyone's safety, were off all the time since start of the job. To our surprise one of the circuit breakers was tripping and we noticed sparks coming from one of the above counter receptacles. After some investigations I noted that cable in this receptacle was punctured by too long bolt Daniel has used to compensate for additional wall thickness added by backsplash tiles. When I slightly pulled the receptacle, two wires, one in black insulation (hot) and one bare (ground), came off the sheathing. Bolt was partly melted by heat from short-circuit. Wires were broken just 1/2â€ from the clamp. When I requested Daniel to come back and repair the damages, he refused.
In summary, Daniel represents very low knowledge, experience and workmanship compare not only to what he promises, but to any average handyman or DIY person. He made not only terrible job, but also left us with unfinished project and full of anger. Moreover, damaging electrical system in our home was much more than lack of Daniel's knowledge and experience. This was his unimaginable negligence of the safety of my family and property.
Considering all the above I do not recommend anyone to hire Daniel for any, even the simplest project. Hiring Daniel is a waste of money and best way to stress and frustration.
I would like to extend my personal apology for the problems Daniel put you and your family through Ela. Rockview Homes is not affiliated with Daniel at DPI in anyway and we parted ways long before you contacted him to come and do work in your home. Unfortunately Daniel had shared access to my account as he helped me set it up when I was first starting Rockview Homes and it was unknown to me that he was using it to find job leads. I am furious at him as well for this and hope he never impersonated a Rockview Homes employee or mentioned that he was affiliated with my company in any way.
I know it has been a long long time since this review was posted as I had all but deactivated this account prior to your project. However, I would like to extend Rockview Homes services in anyway I can to you. I would be willing to correct any and all work Daniel did while posing under my companies name free of charge and would be happy to give you a friends and family discount on any other projects you may be thinking of starting.
It's a shame that there are contractors like Daniel out there, but I hope you don't harbor any ill feelings towards contractors in the future. I have built my company on honest, hard work and have gotten many referrals from past clients. You can check me out on Home Stars if you want to see actual reviews about Rockview Homes.
As most of you would agree, in the tough economic times, it is extremely difficult to find an honest, reliable, credible, and responsible company to perform any type of service in a timely manner. Well, when scouring for a contractor, my wife and I happened to stumble upon the name of Rockview Homes and were introduced to the superb skill and craftmanship of Mr. Alex Varano. We retained him to undertake several household projects, including an entire mainfloor bathroom and kitchen renovation. Not only did he complete the assigned work in a timely and acceptable fashion, he was able to provide gorgeous granite countertops for both and the kitchen and bathroom, as well as beautiful imported sinks, for a reasonable price. Mr. Varano made a committment to us to satisfy our cost-efficient concerns and he delivered, but even more importantly, his dedication and responsibility to honouring his contract was sincere. It is very seldom that one can praise the integrity of a contractor, and even more rare to find a contractor that performs services well and beyond their scope of work. In this particular case, Mr. Alex Varano of Rockview Homes, completed his projects in a very professional and satisfactory manner. It is very refreshing to know that there is a company that is accountable and will provide quality and professional services for an honest price.
Once again, thank you Mr. Varano for a job well done. My family and I extend sincere appreciation for your efforts and dedicated hard work. Keep up the good work!
They redid a bathroom for me and did an incredible job!
Daniel and Alex are a great team and made the whole process amazing from start to finish. They kept me up-to-date through every step and made sure I was a part of the process throughout. I will definitely use them again and recommend them!
Rockview Homes has a TrustScore™ of 3.7. The average TrustScore™ for other businesses providing similar services in Woodbridge and the surrounding areas is 3.6. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2009|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Done many disability accessibility renovations. Willing to help find financing through government programs. Widening doors, Adding ramps, special sinks.
Work directly in the industry we are able to provide fast and efficient service. We do all our templates with a laser to get that perfect cut.
Alarm Systems, Architectural Design, Basement Lowering, Basement Renovations, Bathroom Renovations, Cabinetry and Millwork, Carpentry, Central Vacuums, Closet and Storage, Commercial Renovations, Concrete Work, Data Wiring, Decks, Demolition Work, Drywalling, Electrical, Excavation Services, Fencing, Fireplaces, Floor Heating, Flooring, Foundation Repairs, Foundations, Framing, Garage Construction, Heating & Air Conditioning, Home Construction, Home Restoration, Home Theaters, Hot Tubs, Interior Design, Kitchen Renovations, Landscaping, Masonry, Painting, Plumbing, Roofing, Sheds & Gazebos, Stonework, Sunrooms, Swimming Pools, Tiling, Waterproofing, Windows and Doors, Wrought Iron, Stucco
|Main Contact(s):||Alexander Varano|
|Listed with TrustedPros since:||2010|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Contact Rockview Homes to request licensing info.|
|Insurance Information:||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.