We opened our first showroom in Barrie, Ontario back in 2010 with a clear mandate — to give our customers the best quality work and customer service at a price they can easily afford. Since then, we have hundreds of customers happy with the RockWood experience and their solid wood RockWood cabinet dream kitchens. Our vision has met with such succ read more...
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Rockwood Kitchens are dishonest that don't deliver on what you ordered and they absolutely do NOT!! care about the customer, they will not admit to any mistakes on their part even when it is plain as day! The owner Jerrold has no moral compass and isn't even willing to meet with the customer 1/2 way on any level even when the mistakes were clearly made on the companies side...The photo I attached is of the side panel of my island, they told us to cut the white piece and then fasten it with BRACKETS!, to the existing side panel to get the proper measurement because it was too short, then they told us to put this ugly skin over it that came with it..Who does that?...how flimsy?...this should have been one solid piece the same color as the rest of the island..That was just one of many things wrong, but we were willing to deal with the other mess ups, but there was nothing we could do about the side panels, they just were not long enough, I told the owner Jerrold that if we ever go to move this island those panels will snap right off or if someone's foot hits it because the only thing holding them on are brackets!, he agreed and said I shouldn't move it then!!!....Wow!...this island was NOT meant to be a permanent fixture and he just made light of all of it. I have a friend who is a woodworker and he was appalled when he saw the mess we were left to deal with! He said he could take the old panels off and build the new side panels to the size and color we needed for only $400.00 materials and labour included, Jerrold wouldn't even pay 1/2 of this amount...he's a cheap that doesn't care about the customer or their happiness!!. This was clearly their mistake but they won't own up to it...I bent over backwards to resolve this and they didn't want to do anything to help me.....Beware of rockwood kitchens!!! DISGUSTING!...No wonder it was ready in under a week!!!
My husband and I are not visual people. When we went to Rockwood Kitchens we met bubbly Ashley! She was great! We told her things we would like in the kitchen and she did the design. Not only did she do that but she helped us pick the colours for the walls to tie in our living room and entrance hallway leading downstairs as well as the kitchen. We had ripped out a lot of walls! She picked out our whole kitchen and pieced everything together even up to the backsplash. My husband and I are so pleased with the outcome!! My 3 teenage children have friends over who can't believe the change. We feel like we are living in a model home now!! Ashley as well as the guys delivering the kitchen and granite counters were very professional. Ryan who installed it all by himself was very accurate on all his cuts!! He was also amazing and very professional. Thx again Rockwood Kitchens!!!
Rockwood Kitchens has a TrustScore™ of 1.7. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.1/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2009 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
We opened our first showroom in Barrie, Ontario back in 2010 with a clear mandate to give our customers the best quality work and customer service at a price they can easily afford. Since then, we have hundreds of customers happy with the RockWood experience and their solid wood RockWood cabinet dream kitchens.
Our vision has met with such success that in a little more than four short years, we have grown from a small custom kitchen cabinet startup in Barrie to four locations scattered across South / Central Ontario, cottage country and the Greater Toronto Area.
And now, to make the RockWood experience even better, we fabricate our own granite and quartz at our Newmarket plant, making it easier and more affordable than ever for you to get into the kitchen of your dreams.
Our satisfied customers will tell you RockWood cabinets and countertops are top quality, our pricing is unbeatable and our growing reputation speaks for itself.
We know that any company is only as good as their people and at RockWood Kitchens, we are proud to say we have attracted some of the best and most experienced Interior Designers, sales people and installers in the business.
Main contact(s) | Jerrold Creighton |
Affiliations or other locations: | Rockwood Kitchens / Newmarket |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | 2009 |
Offers financing | Yes |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Rockwood Kitchens to request licensing info. |
Insurance information | Contact Rockwood Kitchens to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.