Landscaping Professionals For Residential & Commercial Projects Rockyview Projects is an Alberta-based landscaping construction company that offers products and services of the highest quality. From new communities, existing homes, rural acreages to commercial properties, we offer a diverse supply of landscape materials and can help you desi read more...
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Prior to choosing Duncan to do the work, I thoroughly researched his company, read all his reviews, and met with him to review the specifics of our project. After completing that, I was very excited about working with this company. The job included a water feature and 4 areas where we were using techo block graphix stone, which is more complicated and technically challenging to install than regular stones. Duncan showed me that he had experience with this type of work by showing me pictures of a job he did last year using techno blocks and told me he knew what he was doing. Based on that experience and his reviews, I hired him to do the work for us. Up front, he told us the job would take 3-4 weeks from start to finish, which seemed reasonable based on other estimates we had received. At our initial meeting, Duncan & I decided to change the original design of the water feature, I showed him a picture of what I would like to have built and he liked the change, agreed to it, and quoted the job based on that new design.
Immediately on commencing the work, we realized that the team that Duncan assigned to our job was inexperienced, untrained, unsafe, and unprofessional. We complained EVERYDAY to Duncan about their quality of work, terrible safety practices, and lack of progress. We also regularly reviewed quality, safety, and lack of progress of the work, but Duncan refused to give us another team. It was obvious that the foreman had never run a job before and had never worked with the techo block product. One wall had to be rebuilt 4 times and there was a lot of wasted material and time due to lack of knowledge, not asking for guidance, and bullheadedness of his team. Our biggest frustration was that Duncan chose to continue to try to work with that team to do our work even though things were going sideways and we requested a change, even if it ended up delaying the completion.
In addition to the horrible experience with the crew he had working for us, we also found out as we went that he had never built a water feature like the one he quoted for us before. As a result, hadn't factored in several factors which resulted in him underbidding for the cost of the water feature. That was not the only area he ended up claiming that he underbid. He also came back and requested additional money to complete the electrical work needed for the landscape lights and water feature. In addition, his inexperienced foreman removed way too much soil and ripped out all the existing sprinkler system. So at the end of the job, which was an awful experience, Duncan came back to us with a new bill with a lot of extra charges. Some were reasonable, like adding a valve to the sprinkler system, but many were for things he could have and should have known up front and factored into his quote or the result of issues with his inexperience crew.
After 7 stressful weeks & continual mistakes and rework, Duncan finally fired the foreman & completed the job himself. The end result was 9 exasperating weeks.
Needless to say I would NEVER recommend this company to anyone.
While we acknowledge this project had a number of unforeseen challenges, Rockyview Projects did its utmost to bring it to the clients satisfaction with a quality completion. The landscape work and water feature are posted on social media in a positive light from both the client, clients friends and the clients landscape designer. As the client states, our company's reputation stood up to her rigorous research during the selection process. While we can never guarantee a project will run without complications (e.g. Our Skidsteer got vandalized on site, weather, delays in product shipment) we do pride ourselves on going above and beyond to work through all problems and unforeseen setbacks in a professional manner. Our owner personally took on full time leadership on the project to ensure client satisfaction to completion. The client, at the time of completion August 2017, was happy with the project and paid for our services as agreed.
Rockyview Projects has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Bragg Creek and the surrounding areas is 2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Yes|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2015|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Landscaping, Masonry, Stonework,
Concrete Work, Decks, Excavation Services, Fencing, Irrigation Systems, Land Clearing, Shed Construction, Tree Services
Landscaping Professionals For Residential & Commercial Projects
Rockyview Projects is an Alberta-based landscaping construction company that offers products and services of the highest quality. From new communities, existing homes, rural acreages to commercial properties, we offer a diverse supply of landscape materials and can help you design and construct that ideal outdoor space you've always dreamed of. Whatever your needs, our team of professionals are well versed in the latest products and have the necessary experience when it comes to working in our unique and beautiful landscape - the foothills of the Rocky Mountains.
|Main contact(s)||Duncan O'Nions|
|Listed with TrustedPros since:||2016|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Licensing information available upon request|
|Insurance information||Contact Rockyview Projects to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.