Whether you are looking to Replace, Maintain, or Repair your existing roofing, RooFix is a full service roofing company here to provide the solution to your roofing problem. Our roofers are government certified, RooFix full time uniformed employees, backed by a highly trained and experienced support staff that together provide our custom read more...
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Awful experience ! Could not fix a leak and charged 300.00 for nothing. Then told us to find another company if we were not satisfied with their work ! NO accountability.
Roofix's response is an indication of the dodgy attitude that prevails thru this company. Dumping a bit of mastic in the middle of a roof with no seam or place for a leak to permeate is not trying very hard to fix a leak, especially considering the leak was where Roofix did previous work. Charging for trying to fix a leak this way is of no advantage to the customer, and any reasonable person would not put up with it. As far as being abusive I would suggest your customer service person and your general attitude towards customer relations is argumentative and tends to blame the customer for everything. The best advice you gave us was to find another roofer, which we did.
Thank you for your review,
As noted to you in our terms of service both in writing and through verbal communications with our staff prior to attending the call, we do not charge a flat rate to fix a leak, we charge for our time looking for a leak, it is not always possible to find them on our first try it is a process of deficiency elimination. The vast majority of our client base are repeat clients because of our service levels, and workmanship, we attend upwards of 2000 leak calls per year under these terms.
When a client becomes verbally abusive to our staff we do suggest they seek the services of another firm that can likely help them better than we were able to.
RooFix Services Inc.
Roofix Services Inc. has a TrustScore™ of 1.5. The average TrustScore™ for other businesses providing similar services in Burnaby and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Available upon request|
|Posted Liability Insurance||Available upon request|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since|
|Member of TrustedPros Since||2017|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Whether you are looking to Replace, Maintain, or Repair your existing roofing, RooFix is a full service roofing company here to provide the solution to your roofing problem. Our roofers are government certified, RooFix full time uniformed employees, backed by a highly trained and experienced support staff that together provide our customers the best service in the industry.
There comes a time in every roof s life when roof replacement is the most cost effective solution. When it s time to replace your aging roof system call the company that knows why roofs leak and where they fail. RooFix is a member of the Roofing Contractors Association of BC (RCABC). We are factory certified installers of multiple sloped roof and membrane roof assemblies. The staff at RooFix can provide you with the advice and know how to get the roof system you need, installed to the manufacturer s specifications.
RooFix has a strong commitment to sustainable roofing, and a regular roof maintenance program is the corner stone of this. With our landfills overflowing, and global warming an ever present threat, keeping your roof system performing at its peak as long as it is cost effective to do so is our goal. A regular roof maintenance program will help maintain your property value, avoid premature deterioration of your roof assembly, and prevent emergency roof repairs which can lead to costly down time, expensive interior or structural damage.
With a strong commitment to sustainable roofing RooFix can help you maximize the service life of your roof assembly and protect your property value with professional leak investigations, roof repairs, flashing detail upgrades, and tenant improvements. Not sure if you need a complete roof replacement? RooFix can provide roof repair and flashing detail upgrade solutions that save our clients thousands of dollars and extend the useful service life of their roof systems.
|Main contact(s)||Sean Pepin|
|Listed with TrustedPros since:||2017|
|Warranty||Warranty details not yet provided|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Licensing information available upon request|
|Insurance information||Insurance information available upon request|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.