ROSS Living Co. is a family-owned & operated company based out of Whitby in the GTA Specializing in building high-quality custom finished basements, home theatres, bars, kitchens, bathrooms, patios and decks. We also offer a whole line of Canadian made home furnishings, home decor & staging services. Founded in 2004, T read more...
We had Ross Living Co. renovate our kitchen. At first, we had a good feeling about our choice, however, once the installation began, the lack of quality became very apparent. There were a few glaring installation errors made, and had we not noticed these errors or brought it to attention to the owner, David Ross, the errors would not have been corrected. In some cases, when they were corrected some needed to be repaired again.
As well, whenever wanted something done in a certain way, Mr. Ross did it the way he wanted to, with little regard to our wishes.
We raised the concern of door gaps several times. The gaps between some of our doors were much wider than the industry tolerance of up to 1/8" - 1/4".
Other concerns in include visible nail holes in the valance, uneven doors, poorly installed handles. marks in the wall and ceiling from careless working.
The cabinet quality is very good and counter-top is good. My wife is embarrassed to have people come see the kitchen, and that should say enough about the quality of work provided by Ross Living Co.
We have began the process of sourcing a reputable company to correct the glaring mistakes and replace the doors, which is something we had not expected to do.
I would not recommend Ross Living Co.
I wanted to get rid of carpet and enjoy hardwood. I selected Mr. Dave of Ross living Co. He appeared to be genuine person who know his job. However when job completed the quality of work was so poor that I will never be able to enjoy my hardwood floor. There are so many gaps. At many places flooring is loose and make sound when you walk, It is uneven at many places. I have not seen such poor job in any other home. I told them but nothing much was done.
David Ross came into our home with great pictures and samples ready to work and willing to take our money , then proceeded to do very little and all incorrect, only to leave with our money and he rejected any kind of compromise to refund us or complete any work or improvement.
Dave Ross of Dave Ross Living Co. (Houzz rep) entered into a contract with me on June 17, 2015 to lay down hardwood flooring in my home. The flooring included three bedrooms, hallway, staircase, and living room. Also to be replaced was the staircase railing system and all the baseboards in these areas. The work was to commence the week of July 13, 2015 and was to have taken approximately 2-3 days. After multiple setbacks, including workers not showing up, the delivery of flooring with the wrong finish, and the closure of the manufacturing company that took place the week of August 3, 2015, the floors and staircase system was not completed until September 2, 2015.
Dave Ross and I went through the home and identified numerous areas that would need to be addressed. The floors were left unfinished, unpolished, I asked numerous times about finishings, and coatings. I really wanted to know what the next phase would be now that the floors were installed. A few times I had mentioned to Dave Ross that I felt the flooring was not durable enough as it seemed to scratch very easily. I addressed this issue a number of times with Dave Ross but he assured me the material was top of the line. I am no expert on hardwood flooring but I felt that it should not be so easily scratched, nicked, or dented. Regardless of my instinct on this matter I was at a point now that I just wanted it all to be over.
Dave Ross has not honored the terms of his contract with me and his workman have not returned to my home to fully complete the job they started. It is my understanding that if I do have to bring another contractor in to finish the work Dave Ross Co. started, this may in fact nullify the warranty (if one exists).
I am extremely concerned that these floors are subpar and that they will not withstand the test of time as most hardwood floors are known for. In this case, I am horrified to think that I will have to go through this whole process once again in the next few years.
I have filed complaints with the Better Business Bureau and the Ministry of Consumer Protection and Dave Ross has not cooperated with either agency and has been non-responsive.
I advise you all to stay away from this company. I definitely dropped the ball on this one. Had I researched this company more thoroughly, I would have surely seen the red flags.
ROSS Living Co. has a TrustScore™ of 0.5. The average TrustScore™ for other businesses providing similar services in Whitby and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||2|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2004|
|Member of TrustedPros Since||2014|
The most affordable, Canadian Made kitchens in the market! Kitchen renovation is one of the best investment on your property, do it right the first time! you will not regret it.
The highs quality in materials and finishes, the best knowledge in the install and our affordable fees, will make you feel you waited too long to upgrade your flooring!
Custom built basements and basement renovations, reliable, time efficient and top quality materials!
Our Team of professional will make your house for sale ready! Private selling? No problem we will hand the hard work for you and make your house look beautiful! Working with an agent? refer our services to him/her and we will take care of the rest.
Custom home Theatres built just for you, unique breath taking rooms, that will make it the topic of conversation every time!
Affordable, reliable and top quality material is what makes our fences outstand Canadian weather and make a difference.
No project is too small or too big, ROSS Living Co, will take care of all your renovation needs!
Whole sale price! Eliminate the middle man and get you wrought iron project installed by the pros!
ROSS Living Co. has received complaints from their suppliers and/or creditors
Complaint: Painted a whole house for him in Pickering, 4 bedrooms, 2 washrooms (2nd flr, 1st flr), 2 hallways (2nd flr, 1st flr), I was the second painter, 1st one left ( I now know why! ). We agreed on a price, I had to supply my own brushes, rollers, trays etc. that's fine, but when I finished the job, he kept avoiding me say the company is financially strapped, I gave him a couple of weeks to see if the situations got better, then he kept ignoring my calls, texts, voicemails. I called from another number, he answered! I told him who I was and he denied even knowing me.... I want everyone reading this to know David Ross CAN NOT be trusted, he will rip off his employees, sub- contractors, and potential clients! I talked to the homeowner that David hasn't paid me and she informed me she already paid David Ross! I can't go ask the client for payment! She also asked me to fix all the incomplete work he's left! Wth?
Complaint: Work was completed, city inspection was done and approved, but I was not paid by Dave Ross. The client needs some warranty work and he never replied, so she reached out to me, who did the work. I trusted Dave to pay me once the client had paid him, instead he ran off, shut down his website, pull his add from Houzz which they allowed. He is dishonest and sneaky. Don't hire or do any work for this guy, contractors like him are the ones that make us all look bad.
ROSS Living Co. is a family-owned & operated company based out of Whitby in the GTA
Specializing in building high-quality custom finished basements, home theatres, bars, kitchens, bathrooms, patios and decks.
We also offer a whole line of Canadian made home furnishings, home decor & staging services.
Founded in 2004, The Ross family earned a remarkable reputation as a reliable, dependable, and hard-working company dedicated to quality and our customers.
|Main contact(s):||David Ross|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||No|
|Legal structure:||Sole Proprietor|
|Licensing information:||Contact ROSS Living Co. to request licensing info.|
|Insurance information:||Contact ROSS Living Co. to request insurance details.|