Beware of this company!
During a period of DIY construction work on our roof at the same time as having sick kids, out we just did not have time to clean for three weeks straight. To finally get things on track again, we hired Saab cleaning for a total of 7 hours of cleaning (2 x 3.5 hours) for a 800 sq ft. house. That is more than twice as long as it normally takes cleaners to do the job, but we thought the extra time was realistic given the condition of the house.
We told the kids that we would finally be able to spend time with them, and planned a waffle morning with friends.
First, Saab cleaning arrived 45 min late without giving us any notice. Our friends (with kids too) were getting more and more hungry. Then only one cleaner came to the door. She kept claiming that the man in the car would also clean, but kept talking in singular (Iâ€™m not so good at that â€“ I can do that). Then she wanted more time than the 7 hours (at 190$ total) since â€œI cannot do this in 3.5 hrsâ€. When I said that no, she probably could not, but two people should be able to, which was what we were paying for, she was very vague. When we asked to talk to the man his story was suddenly a different one from what Rose had said, in that he suddenly was not the one cleaning but another girl would join in one hr, two at the most (!?!)
In the end we said that no, we would not go over the 190$, but asked them to please do as good a job as they could in the 2 x 3.5 hours that we had hired them for and that we had agreed on. At they point they just walked out on us. If we would not keep piling up the cash over the agreed amount, they would not do the work. We found this whole thing highly suspicious.
We then had to clean the house ourselves, letting down our kids as well as our friends. Needless to say, we as totally impractical academics managed to do a decent job of it in less than the 7 hrs, including work we had not asked Rose to do. If this company could not clean such a small house in this timeframe, they must be incredibly slow and/or unprofessional. My gut feeling is instead that they wanted the pay of two people for the work of one, and a Blanco check to boot so they just could keep charging us.
This is bordering to fraudulent. Beware of this company.
Response from Saab Cleaning
Karen wanted us to clean 4 bedroom and a basement in 3.5 hours and pay $190.00 with tax inclusive. Her house needed more work. Clean a stove, dust, vacuum and mob. I told her 3.5 hours was not going to be enough, but she would not listen. I was there with a gentleman to clean up the place. This had an appointment somewhere so I just wanted her to know that someone would come and relieve her. But Karen started raining insults on us. I release that she would not pay us if we finish her work. So I told her, I am sorry we can not clean her house and we left.
I think not doing the job was the best option. She was not nice at all.