SDS Renovation's is a local family owned company. We offer 4 professional divisions: Home Renovation's, Masonry, Waterproofing, and Roofing. Roofing: residential roofs, fall safe certified, certified installers, lifetime shingles, transferable warranty. Waterproofing: interior and exterior waterproofing s read more...
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This company doesn't stand by their work. When an issue happened with their work and there was a defective part, Randy pretty much wanted more money to fix. As well, first fix was done in the cheapest messy way possible. Billing was vague as well. Would never recommend this company to an enemy.
We hired Jay and Randy to make custom wall to wall cabinets for a family room entertainment unit. Also hired them to drywall and tape the family room ceiling. Throughout the process of dealing with SDS the initial plan was great, ideas were wonderful. Jay talked a pretty big talk, however the finished result was different. 4 months after the job was completed, all of the drywall tape seams are showing. You can see many imperfections in the tape job, when natural light is cast on the ceiling it looks horrible. If i wanted it to look like that i would have done it myself, hence why I hired them to get it done because they are "professionals". When the cabinets showed up, they were made from mdf and not even painted. Suddenly the responsibility of painting the inside and outside of the cabinets became ours. Once they were installed, we found many cases where too long of a screw was used resulting in damage to the other cabinets. Overall, it was a long drawn out process working with SDS, Jay was always available to communicate with, however it was alot of false promises....Keep an eye on these guys to make sure things are ok quality wise. If I were to re-do it again, I would chose a different contractor.
First off I would like to apologize to Will and his family for the overall outcome and their obvious dissatisfaction in regards to the services SDS provided. However when I was contacted in regards to this project my name was given to the client by a drywall contractor with respects to build an entertainment unit. Several weeks layer I received a phone call from the client expressing that their drywall contractor had disappeared, after hearing that I had mentioned to the client that I knew someone else, he was my former business partner and I'm sure he would be glad to quote the client on the drywall portion of the project. At that point the client was appreciated of my assistance as I passed off my ex partners contact information. Upon delivery of the entertainment unit and going into their basement I myself looking at the ceiling then asking the clients were they satisfied as well did (Randy) treat you well? They responded with that they were very happy and thanked me. Once meeting them and discussing their wants and needs Mrs Carlton was addimate on painting the unit herself. Both my cabinet maker and myself tried to explain to her she could not achieve the finish with a paint brush, it needed to be sprayed. We proceeded with installation of the unit, once completed I asked the client as I always do have we meet all your requirements and are you satisfied with the work provided from SDS. Everyone agreed and balance was paid in full. Finally 546 days from installation of the unit, this is the first I have heard of any complaints from this client. I am not quit sure why they did not call myself or my ex partner that I referred in regards to their complaints, because without question this matter would have been tended to. I have no problem in rectifying this problem. I can be reached at the same number I provided on the contract 24-7 my sincerest apologies Jason Chettle.
We hired Jason to do a project on our front step. When he originally met with us, he said he could get the job done in one week, and he gloated about how he has a sterling reputation and that he does great work. He was actually recommended to us by a family member of his, so we took his word for it. Boy were we WRONG!
He talked a good game, took a deposit, and it took forever for him to actually do the work. From beginning to end, it took over a month to get the steps put in in front of our house, and the work was TERRIBLE. The steps were put in crooked, the brick work and masonry was so awful...he actually made the problem worse.
Worse than the work was the "service". Jason is EXTREMELY RUDE and insulting. We had to basically harass him just to get the work done because every day that he "promised" he would show up, he would have a new excuse as to why he couldn't make it. He claimed that the company that manufactured the pre cast steps didn't have our steps, or that their truck broke down, etc. When we took it upon ourselves to investigate the situation, they hadn't even heard from him!
We gave him a deadline after waiting forever (and he already had been paid in full). He showed up at night with the steps on the last day, and tried to make us feel bad for him and his two guys having to hand move the steps themselves because HE had procrastinated.
Whenever there was a phone conversation and he felt annoyed or whatever, he would lash out and swear and try to make us feel like we were in the wrong when we were the paying client. Even when he was here doing the work, he was swearing and being rude and making inappropriate comments.
He was late for absolutely everything except for picking up deposits or any sort of payment. We spent more time waiting for this man to show up than he actually spent working.
Jason Chettle is a con artist, and he does awful work. If you call him out on it, he will threaten you as he did us. DO NOT HIRE SDS RENOVATIONS. YOU WILL LIVE TO REGRET IT. I will never, ever recommend him to anyone. Ever.
Incompetent, Deceitful and Arrogant - these are three words that come to mind when I hear the name SDS (Sameday Service) and Jason Chettle. We hired SDS (Sameday Service) for three projects, waterproofing the basement, replacing the siding, and some minor renovations to the master bedroom. The â€˜customer serviceâ€™ that we received from SDS (Sameday Service) was nowhere near professional and the quality of work was less than mediocre. They covered up one of our roughed-in bathroom drains in the basement; they decided not to remove the stairs in the basement when doing the weeping tile in that section, so the basement leaks in that spot; they suggested not putting insulation behind the siding because they knew we were moving; they left a huge mess of garbage in my driveway for over a week, and only removed it when the neighbours complained; they pieced together door trim because their cuts were not measured accurately; they attached a 6-foot rod in the closet using drywall plugs, which resulted in a bloody nose and bruised hand to myself. The house was not cleaned up at the end of the workdays nor did they cover any of our furniture; we had to cover our belongings ourselves. The fact that SDS calls themselves Sameday Service is ludicrous, what should have taken 4 days took over 4 weeks and it was left unfinished. Jason Chettle continuously said they would be at my house at specific times, or they were â€˜just around the cornerâ€™ or â€˜be right backâ€™, and then never showed up or returned, they constantly promised timely results and never delivered. The quote provided was misleading and the attitude we received from Jason Chettle when asking questions was inexcusable, we constantly gave him money outside of the agreed-upon payment schedule and when we asked why we were forwarding money he punished us by not returning to work on the house for three days. Jason Chettle begged us for Â½ of the final payment ahead of time so he could go celebrate his birthday, and then never returned to finish any of the work. The siding was not completed and the basement was left leaking, SDS (Sameday Service) did not stand behind their warranty and forced us to hire legitimate contractors to complete the job. Do not hire SDS (Sameday Service) owned by Jason Chettle and Melissa Chettle, they are unethical and hold you hostage once they receive any money from you.
They took us for over $ 3,000.
I freely admit that we were marks. We were new at this and had a rental property that needed immediate repairs. Good stonemasons are hard to find on short notice. Jason claimed to have one available. After over two months of waiting, we never laid eyes on the guy.
Meantime,our deck,porch,pillars and columns had been wrecked,and shoddily "rebuilt".
The porch was propped on shaky two-by-fours that caused the roof to tilt and were a safety hazard.
The deck,which we contracted to be cedar,was mostly cheap pressed lumber,and second-grade at that,cracked,damaged and chipped.Skirting was missing.The steps were ugly,chipped and cracked,and were not even built to code (stairs not wide enough), so they need complete replacement. Sidewalk they put in was crumbling, footprinted and pockmarked.
This was the job from hell.
And we PAID them.Not for all,but for a good chunk of it.You never think it will happen to you.
Here,I'll bend over.Now kick me,good and hard.
Through all of this,Jason was pretty much unreachable,either by phone or e-mail.
When we did got hold of him,he never had more than thirty seconds to talk,was perpetually angry, foul-mouthed and annoyed ("fast, friendly service",LOL !),and always implied,or told us,that he had somewhere more important to be right now,but that he would be back in touch,soon,soon,soon.
And then the excuses: he was out of town, he had pneumonia, the weather was bad, he had thrown his back out, on and on.
It took us a while to realize what the scam was. Basically: extract as much money as possible,as quickly as possible,and then pull a vanishing act when the heat starts to get turned up.
When I finally started to demand a date when the work would be done,a plan,or even a time we could MEET to talk about it (and of course he still had a $ 2000 deposit from us for unfinished work),he told me angrily that I had no business leaving so many messages.
Again he promised to meet soon,soon,soon. Again he didn't show up,or respond to e-mails. His voice mailbox was full.I e-mailed to let him know that I would be coming out to his office address to get some answers.It was getting toward winter and soon it might be impossible to do the stonemasonry work,it had been over two months,and our insurance company was threatening to cancel our policy if needed repairs were not done asap.
When I finally got him face-to-face,I was told:
(a) I would not be getting a refund.
(b) He would finish the job, but couldn't tell me when
(c) He would call me in an hour,and
(d) If I ever came onto his property again,he would throw me off.
Lovely customer service.
Stay far away.
They did a wonderful job. When I met Jayson he was a very kind man and his quote was very reasonable. The job was fabulous and I would recommend his work. I would also like to thank Kris,John,and Chad. I will be hiring you again and I really appriecate your work.
Jason, Chad and Dan did an amazing job on our house recently....top notch brick work by Dan, followed up by quick and efficient framing and installing by Chad &Jason...they transformed a plain old bedroom window into a beautiful patio door allowing us to admire our garden.....stayed late one day and finished the project the next....clean up on site was immaculate...and a very friendly crew...thanks again on a job well-done!
I had Jason's crew do some masonry work for me this past week. The crew were great people, showed up on time and did the job as required. Every night the site was cleaned and tidy. Jason, Chad Jay and Eddie made the repairs hassle free and did a great job. I will definately call them again for future work.
Got a good price. Work started on time. Great staff, honest upfront people. Everything was done as promised, the site was cleaned up every night and the guys were always on time. Hassle free repairs, apparently it is still possible! Thanks to Jason, Jay, Chad and Eddie.
SDS Renovation's has a TrustScore™ of 1.4. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2008|
|Member of TrustedPros Since||2012|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
At SDS we strongly believe that there are 3 parts in doing a roof. 1st and foremost the quality of work provided as well as the pride and another job well done. 2nd getting the project finished in a timely fashion, and finally 3rd ground protection and a thorough ground cleaning.
All masons employed by SDS all have years of experience and can complete any brick or stone work. Excellent in chimney repairs. Work very well in all mediums of man made or natural stone. Our masons work very efficiently while maintaining excellent quality.
SDS can both do a complete renovation of your kitchen, which would include new cabinetry, hardware, sink, backsplash, tiling of floor etc...or we also offer just to upgrade just a few things to freshen up or modernize your kitchen.
SDS has skilled tradesmen that install windows and doors. Exterior doors as well as interior doors. SDS removes old window or door and dispose of. SDS also does the finishing touches after install such as the trim work around the window or door.
Our company has built many additions to exsisting homes. We both have tore down exsisting additions and built new, aswell as starting from the ground up. We complete the project in a timley manner and always have a clean work site.
Our company installs new tubs, showers, vanity, tolites as well as do ceramic floor and walls in bathroom renos. Customer always chooses the fixtures. When project is complete you will be amazed at the tranformation.
Our company has done many types of basements renovations. We have started from bare walls to just adding some dividers to make seperate rooms. Our complete basement renovations is like having a new home inside your home.
SDS has a division that specializes in waterproofing. We do both interior waterproofing as well as waterproofing from the exterior of the home. We offer a lifetime warranty and is transferable if the home is sold.
Our company offers many options for foundation repair such as a simple parging, or parging the trouble area then installing a fresh new look by applying a stucco finish in color chosen by the client.
Our company installs gutters, downspouts, fascia, soffit and downspouts. The homeowner chooses the color for the product we are installing. We remove the old material and dispose of.
Our company builds and installs countertops. We build our counter tops in our work shop and deliver to client ready to install. We will dispose of any old material.
Our company is skilled to install siding of all sorts. We install vinyl siding, board and batton, cedar, natural stone, brick etc.
Our company is excellent at installing ceramic or marble floors, as well as any other product the customer chooses to lay on their floors.
SDS can install interior doors of all kinds, closet doors, bedroom doors etc. We also complete the install by trimming the doors.
SDS Renovation's is a local family owned company. We offer 4 professional divisions:
Home Renovation's, Masonry, Waterproofing, and Roofing.
Roofing: residential roofs, fall safe certified, certified installers, lifetime shingles, transferable warranty.
Waterproofing: interior and exterior waterproofing solution
Masonry: brick and block installation for residential and commercial properties, specializing in chimney restoration.
Home Renovation's: kitchen and bathroom remodeling, finishing basements, additions, window and door replacements.
Handyman services for all your around the house needs.
From the shingle to the foundation and every room in between. Avoiding the headache of dealing with multiple contractors, with SDS Renovation's we have professional, courteous tradesman to cover all or any of your renovation needs.
We offer free estimates.
References available upon request.
|Main contact(s)||Jason Chettle , Melissa Chettle|
|Listed with TrustedPros since:||2012|
|Accepts credit cards||No|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Contact SDS Renovation's to request licensing info.|
|Insurance information||Contact SDS Renovation's to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.