Shutter Outlet is one of Ontarioâ€™s leading wholesale and manufacturing companies for top quality shutters and blinds. We offer exceptional customer service, quality workmanship, expert advice and a 100 per cent satisfaction guarantee, and to top it off, you can EXPECT up to 80% OFF your purchase. HOME SHOW SPECIALS UPTO 80% OFF read more...
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The experience to date that we have had with Shutter Outlet has been horrible. We have now been trying to get in touch with Rico for almost two weeks and he has not returned our calls, texts or emails. The product is clearly defective and were advised and it is documented on out invoice that there is life time warranty and repair if needed. Shutter outlet has failed to provide customer service. This is not the first issue that we have had with them as the service has been awful from the start. We are are simply looking to have our blinds fixed. Clearly customer service is not a concern to them at all.
This is not a review about the product, installation, price, or warranty. This is a review about the customer service. I contacted shutter outlet May 4th. Rico sr. was very quick to respond and I explained that I was in a rush and asked if it would be possible to get the shutters installed by May 30th, Rico sr. said that wouldn’t be a problem as long as they were ordered ASAP. I booked an appointment for them to take the measurements. Rico jr. came on May 8th and again I mentioned needing them to be installed by May 30th. Rico jr. said that shouldn’t be a problem and that he would let me know if there would be a delay.
On May 24, I called and sent a text message to make sure we were ok for May 30th. My text message was as follows “Hi Rico, this is xxxxx from xxxxxx. I just wanted to make sure we were still on schedule to be able to have the shutter installed next week. Please let me know. Thank you”
Rico sr. called me back with a horrible attitude, saying he doesn’t need his customers to put pressure on him, that he doesn’t need the money, and that he couldn’t do it for May 30th. As a paying customer, I should never be spoken to in that manner. I cancelled the order on principle, telling a customer that you don’t need their money is unacceptable. It seems to me that they had overcommitted and weren’t able to deliver. I received a full refund and will take my business elsewhere.
Amazing job done by shutters outlet. Had all my window coverings made by shutter outlet and I’m very happy with new look. Lee works very hard to please the customer. Very professional.
I recommend them.
Shutter Outlet has a TrustScore™ of 2.4. The average TrustScore™ for other businesses providing similar services in Vaughan and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Services listed by Shutter Outlet may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2011|
|Member of TrustedPros Since||2013|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Shutter Outlet is one of Ontario s leading wholesale and manufacturing companies for top quality shutters and blinds. We offer exceptional customer service, quality workmanship, expert advice and a 100 per cent satisfaction guarantee, and to top it off, you can EXPECT up to 80% OFF your purchase.
HOME SHOW SPECIALS UPTO 80% OFF
VISIT OUR WEBSITE!
ALSO GLASS DOOR INSERTS
Window Treatment & Window Covering Product
California & Plantation Shutters, Wood Shutters, Vinyl Shutters, Window Shutters, Roller Blinds & Shades Vertical Blinds, PVC and Fabrics Horizontal Blinds 1" Aluminiun, 2" Wood & Faux Wood, Pleated Shades, Roman Shades, Panel Track Blinds, Vienna Blinds, Silhouette Blinds, Eclisse Blinds & Glass Door Inserts
FREE SHOP AT HOME SERVICES
WINDOW BLINDS AND SHUTTERS SALES AND SERVICE AREA
Shutter Outlet has been proudly manufacturing and installing blinds and shutters since 1989. We service all of Toronto (the GTA) and the York Region. Our market includes the cities of Vaughan, Newmarket, Bradford, Innisfil, Brampton, Caledon, Milton, Oakville, Burlington, Scarborough, Pickering and Whitby. We also service Aurora, Richmond Hill, Thornhill, Markham, Stouffville, Hamilton and Mississauga.
|Main contact(s)||Rico Ferri|
|Listed with TrustedPros since:||2013|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Services listed by Shutter Outlet may not require a Trade License. Check local laws to confirm license requirements before hiring.|
|Insurance information||Contact Shutter Outlet to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.