This Port Coquitlam area window company is rated 3.6 from 2 reviews with a TrustScore of 2.3. Services offered include window installation and siding work. Read their reviews, ask about license and insurance information, and request a quote.
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I was looking for a company to upgrade the exterior of my house including siding, front door and some windows and could not be happier with the work performed by Silverline.
I interviewed about 10 companies for the siding project and Marc was the only one who really invested the time since his first visit to provide me with multiple options for the type of property I have, and he was not pushy at all.
We modified the scope of the project several time and he was extremely knowledgeable and patient with all the questions I had and really made the decision of choosing the company for such a big investment very smooth.
I was wondering if I would have the same or similar service when the time came to start the project and I was pleasantly surprised that it was the case, the project manager Adam and the siding and door/window installers were also extremely knowledgeable and professional and if we found any issue during the install, they were more than happy to look for solutions to make my house look like new.
I will definitely work with Silverline in the future if I ever need any work in the exterior of my house and trust me since you are spending a lot of money nowadays for any house upgrade project, you want the best company out there and from my experience Silverline is the one.
Horrible Experience!!!
This review replaces our previous review due to a demand made by Silverline’s lawyer. The demand letter states that it was our intention “to embark on a campaign to damage SilverLine's business by posting hyperbolic and inaccurate reviews on many highly-visible websites”.
It was not our intention to “lower SilverLine's reputation in the eyes of the public which could cause serious and irreversible damage to SilverLine's business.”
Everything that was mentioned in our previous review can be backed up with written and photographic evidence.
It was merely to express our experience in the installation of our windows so that others can have the benefit of learning from our mistakes.
We would like to state that in our experience dealing with this company has given us sleepless nights and put such a lot of stress in our lives!!!
This was largely due to miscommunication on both sides. On Silverline’s side it was due to the inexperience of the salesman and on our side was due to our unfamiliarity with construction nomenclature. (This was agreed by all parties at a meeting we had on October the 9th, 2019 at Silverline’s offices)
We chose this company because their quote was the lowest and they had good reviews.
One of the biggest mistakes that we made was not getting everything that was said and was promised written down or recorded. Make sure you understand 100% what you are getting. A lesson well learnt.
On numerous occasions, we stressed both verbally and by email that the trim around our windows was to be removed. Only after installing the new windows, over the trim, were we informed that the trim could not be removed. In our, and our neighbors’, opinion it made our home look like a haunted mansion. (See photo below, Picture 1 is before replacement and picture 2 is after installation)
Since then we have chosen not to continue with Silverline and have removed the existing trim and replaced it with a vinyl border. The wooden trim that Silverline proposed was not acceptable to us because it requires high maintenance and it would not be in keeping with the rest of the house.
In summary the lessons we learnt from this whole experience is to make sure everything is written down and recorded; ensure that the company fully understands what the clients want, and that the client fully understands what the company is offering.
SilverLine Exterior Solutions has a TrustScore™ of 2.3. The average TrustScore™ for other businesses providing similar services in Port Coquitlam and the surrounding areas is 3.3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 2 |
Approved | 0 | 2 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 3.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by SilverLine Exterior Solutions may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2007 |
Member of TrustedPros Since | 2017 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Port Coquitlam area window company is rated 3.6 from 2 reviews with a TrustScore of 2.3. Services offered include window installation and siding work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Alice Hu |
Listed with TrustedPros since: | 2017 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | No |
Year established | 2007 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Sole Proprietor |
Licensing information | Services listed by SilverLine Exterior Solutions may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact SilverLine Exterior Solutions to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.