Name: Ramzi, Received: Jun 10, 2015
Complaint: This company is established by Kiki Phukan and Doug Cook. The couple (from Ajax) previously ran failed staging company and interior design company before making the transition to renovations. Neither is a licensed contractor, and neither has any experience in construction whatsoever, not even knowing the difference between a drywall screw and a self-tapping metal screw (which Doug asks subcontractors to use on drywall!). They use all kinds of wrong products in their projects, cut corners to save a buck whenever they can, and more often than not they compromise the safety and structure of your home. On the first project I worked with Doug he decided not to insulate one of the basement walls without telling the customer. On the second project, he decided to compromise the floor joists and a load bearing exterior wall in order to run his plumbing, again without notifying the customer (two elderly couple) about the structural risk created.
Doug conveniently goes by a fake name (Dave Struthers) to protect himself from lawsuits by his unpaid subcontractors he hires on Kijiji (including me). They have run under business names such as: Reveer Canada, Smart City Reno, Smart City Painting, and Milestone Renovation (all within two years). By the time you discover the damage they have left behind, they would be operating under a different business name, using different phone numbers, and Doug would be calling himself Dillion.