Smart Home Works provides leading heating and cooling equipment to homeowners. We are one of the fastest growing HVAC providers in North America. Our mandate is to provide home owners with the smarter way to heat and cool their homes. Our management team has over 50 years of combined experience in the home services industry and a highly tuned understanding read more...
I bought a furnace from Smart Home Works roughly 2 years ago and, long story short, it had not been working as well as it used to, as of late. Upon calling their support line, we were asked if we had changed our filters and they were confident that was the case.
A technician arrived about 40 minutes later and he changed the filter for me. The old one was DISGUSTING and there was an impressive amount of matted hair stuck to it.
He left us a few spare filters as well, since we are entitled to a free filter every year, and instructed us to change it every 6 months or so.
Thank you VERY much Smart Home Works! Your service was very much appreciated.
This company provides horrible service and takes down any bad reviews it gets. They will not stand behind their work so do not hire. They charge $100 just to show up when it was their shoddy work that causes them to come back. Then they didn't have what they needed so they had to come back and want to charge you another hundred dollars. Rip Off!
This is a business that exemplifies poor customer service, is profit-driven, is aggressive, and lacks integrity. I didn't choose to sign with this company, our builder did (Geranium Homes - may want to reconsider).
My neighbours and I have never been billed for the rental charges, and some had moved into their homes over a year ago. Suddenly, representatives from this company began calling and knocking on our doors, soliciting private and confidential information relating to our Enbridge account and banking information. Due to privacy reasons and on the advice of Enbridge, we refused to disclose the requested. Not to mention this company's information did not match the one on our contract. When the confusion was finally settled (they changed their company name, website and contact number, and had issues with the payment process - wait, no one at the company thought to verify payment information for a year?), we began coordinating with them to resolve the outstanding amount and the rental charges going forward. They would not send us a bill for payment but would pressured us to fill out a pre-authorized debit form. At the same time, a collections agency is harassing us with calls about the overdue charges and the customer service reps are threatening to make us pay for the units if payments are not made - did I mention they have yet to let us know the outstanding amount and send us a bill?
We are extremely displeased with our experience with Smart Homeworks, and the issues remain unresolved.
I would give these guys 0 stars if I could, but they will have to take my 1 star as me being generous with my description of the services I received.
Recently my wife and I purchased a home where the previous owner had purchased a new furnace from Smart Home Works just 6 months prior to us moving in. After a month of living in the house we had to call them to come and fix it because there was no gas being fed, turns out it was a defective gas regulator inside the furnace which malfunctioned and was covered by manufacturer warranty. This happened on a Thursday night in the middle of winter where it is -15c outside. Turns out I had to pay their $99+tx service fee for the technician to come out and tell me that the gas regulator was defective, that he didn't have the part, and that "someone" would call me back that evening to schedule a technician to come repair it. So Sunday rolls around, no one answers the phone, I have to shut off my water because of the risk of pipes bursting, and I wait it out till Monday. I call them Monday morning (took work off because this needed to be resolved) and they tried to tell me that it would be Thursday until someone could come fix my issue, and not only that, I would need to pay another $99+tx! So I fought with them and someone came and fixed my furnace that Monday because I had made a point of how ridiculous this experience already was.
So a month goes by, guess what, my furnace is doing the same thing! This time it looks like the condensation pipe was full of water and not releasing, after emptying it and clearing another tube inside the furnace I got it to fire up again.
I called them up today and asked them to come fix their shotty installation since it is completely unreasonable to expect a customer to have to do this much troubleshooting on a furnace that is less than 1 year old. They told me it would cost $99+tx again and there is no way around it since if the installation was wrong it would have not been working immediately after it was installed.
Do not ever buy or have these people service your equipment, they will not provide you any service guarantee or warranty even on their own work under 1 year.
UPDATE 1/27/2017 - After the same review posted above on Google Maps appeared and received over a dozen up votes, all reviews were removed from Smart Home Works on their Google Account. I still have yet to receive any communication from this company despite sending them an email as they requested.
Smart Home Works has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.9. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2014|
|Member of TrustedPros Since||2016|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Smart Home Works provides leading heating and cooling equipment to homeowners. We are one of the fastest growing HVAC providers in North America. Our mandate is to provide home owners with the smarter way to heat and cool their homes. Our management team has over 50 years of combined experience in the home services industry and a highly tuned understanding of homeowner needs.
|Main contact(s)||Shail Silver|
|Listed with TrustedPros since:||2016|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Contact Smart Home Works to request licensing info.|
|Insurance information||Contact Smart Home Works to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.