At Smartcare Home Services we pride ourselves on maximizing our customer’s energy efficiency savings. We only install the highest efficiency HVAC systems. Our technicians and advisors have over 10 years of experience in their applicable fields and have been thoroughly and professionally trained to adhere to strict company policy.
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I will make it in points:
- They quoted a certain brand of heat pumps and installed different one.
- It happened after a week or so that the Heat Pump was not working properly and we called for maintenance! They did not show up or call back till today (from Sept./October 2023 till today April 2024).
- The technician who did the installation used long ducts which reduces the system efficiency.
- They promised that any work will not be approved by rebate program, that they will do it again till be approved or remove it from the invoice but they did not do what they said.
- Tried to communicate with the sales Rep. or the office by email but they are not replying back.
Based on my experience with them, I do not recommend using their services.
I purchased a heat pump through Smartcare home services in November 2023. I completed the paperwork and home energy audit in order to qualify for the government rebate (approx $6600) The payments for the installation are deferred for 3 months in order to receive the government rebate and lessen the cost to the homeowner out of pocket. This was the explanation given to me at the time of sales by the Smartcare representative. Well the deferred payment time is over and the heat pump is now in the hands of the finance company, Vaultpay, assigned by the installer. I am paying approx $ 2.31/ day in interest for the installation now. I have made repeated calls to try and reach a customer service representative at Smartcare. It is going on 4 business days since I first called and I have heard nothing. This company was very quick to install the equipment but lacks in customer service followup. I had planned on installing further energy upgrades to my home, tankless water heater but I would not consider using Smartcare now. There are a lot of companies out there willing to do the work with great customer service. I regret dealing with this company and would never recommend them.
We called Smartcare Home Services for a quote on a new air conditioner. The competitive price & next day installation service was a no brainer for us. The estimator and installation crew were both very polite and professional. Thanks for the new ac! Would recommend to anyone that is looking for quite and reliable service.
Thank you to the team at Smartcare Home Services! My furnace broke down in -20 weather and Roman and his team were very quick and efficient to respond to my emergency. After calling a few companies at 9am, this were the only guys to actually come out and give me a quote right away. After going through all the options we decided to go with them because of their price and warranty. By 2pm I had a furnace and a tankless being installed within the same day of my crisis! I also had my attic insulation booked with them to maximize on the rebates that are available from enbridgegas. Now I'm set to get back $2500 back out of the $8000 that I spent on a furnace, tankless, and attic insulation! I highly recommend them to anyone that needs service.
I contracted Smartcare Home Services to change my old furnace that was 20 years old. Out of all the quotes I received, theirs was the most reasonable. Along with my furnace, I also received a Nest thermostat and a Nest protect. Since the installation, my home has been a lot cozier, since I can control the thermostat from my phone.
Smartcare Home Services has a TrustScore™ of 2.0. The average TrustScore™ for other businesses providing similar services in North York and the surrounding areas is 2.6. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 2 | 5 |
Approved | 2 | 5 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.3/5 | 3.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2018 |
Member of TrustedPros Since | 2018 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
At Smartcare Home Services we pride ourselves on maximizing our customer’s energy efficiency savings. We only install the highest efficiency HVAC systems. Our technicians and advisors have over 10 years of experience in their applicable fields and have been thoroughly and professionally trained to adhere to strict company policy.
Main contact(s) | Maria Stephen |
Listed with TrustedPros since: | 2018 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Smartcare Home Services offer a 10 year parts and 1 year labor warranty with the installation of each equipment. We also offer a package that consists of an extended warranty of 10 years parts and 10 years labor. |
Accepts credit cards | No |
Year established | 2018 |
Offers financing | No |
24 Hour emergency service | Yes |
Legal structure | Incorporated |
Licensing information | Contact Smartcare Home Services to request licensing info. |
Insurance information | Contact Smartcare Home Services to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.