This company keeps taking money out of my account when I have cancelled them for almost 2 years. Keeps calling but not getting anywhere with the issue. They are real scammers and rips people off. When I tried to cancel the guy was very rude and abrupt. NOT a good way to treat customers. I would not have canceled had the service been good but it was not and I DID NOT FEEL SAFE AND PROTECTED! CHOOSE another company.
I signed up with Chubb Edwards for home security system. I didn't realize the equipment services are provided by a cheap SOS Security company. First of all the date when equipment was supposed to install, no one showed up and no one bothered to call. I called my agent to re-schedule. The guy who came for installation didn't explain me much on the security system. After he left, there was fire alarm sensor issue. I tried to reach chubb, they said, I am not registered user and gave the SOS #. I called them, their voice mail box was full. Few days later I got hold of the guy who installed my equipment and he navigated me how to bypass smoke sensor and told me he'll book a house call to fix it. No one called me to book a house call. After couple of weeks I called SOS. The guy said, we'll call you next day. No one bothered to call next day. I called again few days later, the guy booked an appointment for a week after. Guess what, no one showed up on the appointment and no one informed about a miss appointment. Looks like it is the norm of this company. I called a day after and left a voice mail regarding missed appointment. No one called me back. Next day, I called and talked to same rude person on the phone. He said, let me check, I'll call you right away. He didn't bother to call me.
A crappy rude person answers the call and never delivers! Stay away for this company.
S.O.S Southern Ontario Security Inc has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 3.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Ever Provided False or Misleading Information||No|
|Company Website||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2002|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
|Main Contact(s):||Ron Couper , Kaley Davies|
|Listed with TrustedPros since:||2011|
|Accepts credit cards:||Yes|
|24 Hour emergency Service:||Yes|
|Licensing Information:||Contact S.O.S Southern Ontario Security Inc to request licensing info.|
|Insurance Information:||Contact S.O.S Southern Ontario Security Inc to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.