This Sault Ste Marie area general contractor is rated 1.7 from 2 reviews with a TrustScore of 0.9. Services offered include home improvement work. Read their reviews, ask about license and insurance information, and request a quote.
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WILL never refer this company to provide services to anyone. I was basically told to shut up when I questioned the job foreman about a job I felt was not completed...the work was sloppily done and I spent more time in the managers office because of the poor workmanship..when they were finished I had to go about repairing their sloppy job..my basement window is still off center because worker had a hissy fit about completing enclosing the window and adding the finishing touches. I had to add spakle to every stair because they would not remove the old carpet before cutting the dry wall to fit the stairs thus leaving huge gaps between the drywall and new carpet. For the entry stairs they filled the gaps with silicone which fell out and I had to repair that stairway. In the bathroom they replaced my old tub but brought in one that was scratched up and they were told about this..workers and manager..also requested a tub enclosure that went from the tub to the ceiling ..this did not happen...told they could not get it, also the proper membrane was not purchased to cover the bottom of the tub with the floor..a piece of met was cut and when I asked if they were going to paint it I was told I could do that myself. There is so much more I can say..such a horrible experience.
DO NOT USE FOR RESIDENTIAL. We hired S & T to do some work at our home. Quoted 1.5 to 2 hours for job. Prepaid them for 2 hours work. Booked appointment for 1pm. I took the afternoon off work to meet them at 1pm. Tech called at 8:30am to say he is waiting in driveway. Hurried to meet him and was there by 9am. Took him 45 minutes on the phone in his truck talking to someone before he started. Once work started realized he needed tools from truck so went back out to his truck for another 30 minutes. Asked what he needed and he said he forgot his socket set so I let him use mine from the garage. He then fixed our issue in about 1 hour and left at 11:30am. I received an invoice for 5 hours labour!! When I called their office I was told supervisor would call me back if any issues. That call never came but neither did another invoice so I thought all was well. 2 months later they send another invoice and start calling me for balance owing. I called office and was spoken too very rudely and the lady wouldn't even listen to what happened. Threatened to send me to collections over the balance ($250). So I expressed my disappointment in them to which she said "that is fine, when will you make your payment?" I paid the invoice the next day for fear of being sent to collections. I will never deal with them again and will be sure to never refer any business their way. Terrible company service wise. Be careful to get your quote in writing stating maximum they will charge. In addition I should mention two other companies actually quoted a cheaper labour rate but were not available to come out that day.
S&T Group has a TrustScore™ of 0.9. The average TrustScore™ for other businesses providing similar services in Sault Ste Marie and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 4 |
Approved | 0 | 2 |
Unverified | 0 | 1 |
Suspicious | 1 | 1 |
Overall Rating | 1.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2013 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Sault Ste Marie area general contractor is rated 1.7 from 2 reviews with a TrustScore of 0.9. Services offered include home improvement work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Brandon Gassi |
Listed with TrustedPros since: | 2013 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact S&T Group to request licensing info. |
Insurance information | Contact S&T Group to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.