Star-Delta Group Inc provides superior customer service. Our Toronto Roofing installation team is able to work skillfully and efficiently to complete your project in a timely manner. Star-Delta Group, Inc. provides superior customer service. Our Toronto Roofing installation team is able to work skillfully and efficiently to complete your project in read more...
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Keith Twynam's Star-Delta Roofing company failed to honor written warranty for defective installation and/or material for the exterior bathroom vent.
We had Keith Twynam's company replaced and installed new shingles on our sloped roof on May 25, 2013. In the summer of 2014, we discovered that some nails are missing from the new exterior bathroom vent that was installed. The vent is popping up and a significant gap can be seen, which may trap water and ice, causing property damages. The flashing of the roof was loose, and one piece of shingle was found laying on the ground. Numerous emails with pictures were sent to Keith Twynam since early August 2014, with no response weeks over weeks. Finally called Keith on his cell phone, he had promised to have serviceman come over to perform warranty work mid Sep. We waited for that whole week (Sep 14-20, 3014), nobody showed. I called Keith again and he once again promised to have someone there Sep 22, 2014. The day came by and again nobody showed. I called Keith's cell and left a voice message for callback in the afternoon of Sep 22, 2014 and did not receive a callback. On Sep 23, 2014, I attempted to reach Keith again on his cell 3 times, but he did not answer. I have filed an official complaint with the BBB for failing to honor warranty work and evading calls but he didn't seem to care. Returned email full of excuses. Warranty/repair work still not done. Avoid at all costs! After you pay him the money you will never see him again.
I hired Keith to strip both my flat and shingled roofs and to repair/replace them. Job was done quickly and efficiently... BUT...
and this is a big BUT...
Problems began almost immediately after the job was "done". The flat roof was improperly sealed, resulting in a flood in the master bedroom closet (ruined hundreds of dollars of clothes) - Keith sent a crew to repair it, and less than a week later it leaked again. Had to have the closet repaired twice and throw out bags of clothes that were moulded and stained.
Next, the addition at the back (which had been leaking and prompted the job in the first place) continued to leak for well over a year. Keith didn't seem to be able to fix it.
Then about eight months later we had our first major leak in our back bedroom, right where the chimney is. This was the second place in the house that was leaking that hadn't been before we hired Keith. Turns out Keith's guys hadn't correct the roof's slope when they fixed it so water was pooling in the corner and the seal on the flat roof did not hold. He came by to 'fix' it, but less than two months later, in another heavy rain storm, it leaked again (this time ruining several hundred dollars worth of my tenant's belongings).
Another fix, another month or two, and another leak - same place as last time. This time he gets his crew to try and fix the slope (which should have been done in the first place but wasn't), but a few months later, in January 2010, during a melt, it leaked again in both the upstairs back room and in the downstairs addition. This time the closet ceiling caves in.
Keith puts off that repair until spring and it leaks again in March. He comes by, swears all is good this time and that it shouldn't leak again, and guess what? It leaks in June.
It's now leaked four times since June and I've left seven messages for the guy and he's not returned any of them. I've put in three years, $10,000 for the roof, and over $1500 in repairs to the house caused by the leaks his job made, and he doesn't have the decency to return the calls - or repair the damned roof.
Oh, and the skylight I had installed? It's cracked. CRACKED! A less than 5 yr old skylight in the freaking roof is cracked!
If the job had been done properly in the first place, and if he hadn't tried to repeatedly fix the roof on the cheap, rather than replacing it and doing it properly the second time around like he should have, I wouldn't be in a position where I'm about to sue the guy.
Save yourself the heartache and use any other roofing company out there. He may be great to deal with if there aren't any problems with the job, but if he screws it up you're in for long-term serious headaches - and likely years to get any satisfaction in court.
Star-Delta Group, Inc. has a TrustScore™ of 0.8. The average TrustScore™ for other businesses providing similar services in East York and the surrounding areas is 2.2. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||2004|
|Member of TrustedPros Since||2010|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Star-Delta Group Inc provides superior customer service. Our Toronto Roofing installation team is able to work skillfully and efficiently to complete your project in a timely manner.
Star-Delta Group, Inc. provides superior customer service. Our Toronto Roofing installation team is able to work skillfully and efficiently to complete your project in a timely manner. We will arrive when we say we will and we will assess your home and provide you with recommendations and the alternatives that exist. We will provide you with a written estimate itemizing what will be done and the materials to be used.
We use name brand products that are backed by a manufacturer s warranty. We pledge that when we leave your house at the end of the job we will leave it as clean as or cleaner than when we got there. No matter how often we perform our duties sometimes things do not go perfectly. If this should occur to your job we promise to correct any deficiencies in a timely manner.
|Main contact(s)||Keith Twynam|
|Listed with TrustedPros since:||2010|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Licensing information||Contact Star-Delta Group, Inc. to request licensing info.|
|Insurance information||Contact Star-Delta Group, Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.