Star Tech is a complete satellite systems company. My company is one of the largest exclusive service contracting companies for Starchoice/Shaw Direct in British Columbia and we are a Bell authorized installation company. Star Tech handle all retail products for both companies and offer extremely competitive pricing on everything. The company offers sa read more...
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They were slow coming to install the product. One person came to install it and decided he didn't have time to do it and said he would be back the next week to do it. A second person came to do the installation but wouldn't come unless I paid him travel money. He came when I wasn't home and installed the dish in the wrong place, under a steep roof where the snow coming off would break the arm. When I called and told him he put it in a terrible location he told me he could come and move it in three months for free. I told him that wasn't good enough. When I complained to xplornet it began a long complicated 3 month process to try and have the issue resolved, they called today to tell me it would cost me $275.00 for me to fix their mistake. Not happening. The communication with this company has been incredibly frustrating and un-professional. I will not be dealing with them or xplornet in the future.
For anyone reading Kevin's review, his claim is absolutely as far from the truth as possible! Our first installer did not have the time on the first vists to complete what Mr. Kevin requested and Mr. Kevin had no issue with him returning at another time. The second tech who was covering for the first, contacted Kevin and agreed to complete the install on at a time when Kevin was working and would not be present. They thoroughly discussed the dish location with the contractor and notified him the customer's daughter would be on site the entire time during the installation. The contractor arrived to complete the install and the daughter would not allow him to install in the location Kevin suggested because of future construction. Another location was presented to the site contact, it was approved by her and the dish was installed professionally. The site contact signed the work order after the installation was complete authorizing the work that was completed. Kevin started contacting people at Xplornet Communications and our company stating we had needed to return to relocate it where he stipulated it to go. Even though this was told to the site contact during the installation, we were not allowed to install it where he wanted. He has claimed the installer stated he would return and relocate it for free, however the installer that was covering for the first lives 400k away from this region and has never had the discussion with Kevin that he would drive 800k return trip simply to move his dish. Kevin was offered a resolution that would come at a cost of De-Installing the first system and completely Re-Installing it in another location. Xplornet Communications refused Kevin's request to have a company return because the authorized signature was present on the sign off sheet after the installation. Xplornet was consulted before the service price was presented to Kevin and they agreed the price was fair for the scope of work to be completed. Kevin's claims are false and his issues relate to the person left in charge disallowing the contractor to complete the install as per requested. This is a classic case of throwing a service provider and a contracting company under the bus when a customer will not be present when work is completed and leaving a site contact in charge who has no authority to make decisions. This would have never happened had Kevin agreed to be home.
My initial contact with this outfit was fairly favorable due to the fact the problem was intermittent and naturally was difficult to diagnose properly, however, All the preliminary diagnosis procedures were done as per Shaw's tech people and the problem was determined to be a "line" problem. I have 2 receivers and only one was working (no Signal). Blair, the owner of Star-Tech insisted the problem was a tree obstructing the line of sight for a clear signal and would not accept any other solution. To make a long story short, another designated tech came in and diagnosed the problem to be a faulty connection somewhere between the dish and the affected receiver. The cables were replaced, the dish relocated and the problem solved. The tree is still where it always has been. If you encounter this individual for a complex concern with your satellite system RUN LIKE HELL and find someone else who will listen to reason. I have to wonder what his solution would have been if I had cut down a 30 year old tree and still had the existing problem?? Piss poor customer service, Shaw should be ashamed of themselves for allowing this individual to represent their valued customers. Never again!!
Star-Tech is contracted by Shaw and no other choice for service or repairs are available at this time.
Star Tech Satellite Installations has a TrustScore™ of 1.1. The average TrustScore™ for other businesses providing similar services in Kelowna and the surrounding areas is 2.4. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1999|
|Member of TrustedPros Since||2011|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Star Tech Satellite Installations provides professional installations, sales and service for Starchoice/Shaw Direct, Bell and private satellite systems.
Star Tech installations provides pre wiring installation services for home security in all new residential and commercial construction.
Star Tech Installations provides installation services for voice and data wiring for residential and commercial projects.
Star Tech is a complete satellite systems company. My company is one of the largest exclusive service contracting companies for Starchoice/Shaw Direct in British Columbia and we are a Bell authorized installation company. Star Tech handle all retail products for both companies and offer extremely competitive pricing on everything. The company offers same day and next day service to all regions. Star Tech covers all throughout Southern and Eastern British Columbia. Areas range from Osoyoos to Salmon Arm, Penticton to Princeton, Golden to Cranbrook. We complete large scale commercial applications and all residential installations. As well, we handle pre-wiring services, home theater and other various A/V installations. Star Tech is a very well rounded company with a tremendous reputation that has been built through honest, professional and hard work. We would love the opportunity to provide exceptional customer for any and all needs.
|Main contact(s)||Blair Wallace|
|Alternate Phone Numbers||250-878-5888,|
|Listed with TrustedPros since:||2011|
|Accepts credit cards||Yes|
|24 Hour emergency service||No|
|Licensing information||Contact Star Tech Satellite Installations to request licensing info.|
|Insurance information||Contact Star Tech Satellite Installations to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.