Sunnyisde window & eaves cleaning. Your trusted window & eaves cleaning company. Also offering eaves repair, powerwashing and snow removal. 5 year winner of the consumers choice award.
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If you want your neighbours really mad at you-Sunnyside is good at that. Plowing the driveway across the street, they piled a 3ft tall pile of hard dirty snow into the full opening of our driveway. Completely across the opposite side of the street. I had to come outside and tell them that this is a driveway. They replied "We're not finished" a little too quickly. Minutes later I notice them driving away before I could see they only removed the pile by spreading it over our lawn and on top of the pure white snow we had on our driveway. How careless can they be? Move the customers snow onto every inch of the neighbours property. Even the public side walk on our side of the street was left with 4 to 8 inch piles of snow cutting off the clear path that was there for pedestrians. I called asking them to correct the mess and was told they'd "Get back to me" over 36 hours ago. Do you think they'll correct the mess they made? You can see in the photo their plow packed the snow directly in our exit path and also to the right ontop of the lawn and drive. This was after they left!
I was not impressed with the services that were supposedly provided. The two man crew who finished the job rather quickly went onto the roof rather than use a ladder as was indicated. They did not use running water to check for clogged areas. Rather they told me that this is the old fashioned way of cleaning which they no longer did. I was told when booking the call that ladders, a snake and a running hose would be used. They could NOT have cleaned the roof by standing on it because the roof is incredibly steep. Furthermore, not even the lowest and easiest part of the roof at the back of the house was cleaned. I have shared my feedback with Sunnyside and I have also shared photos of the debris (granular debris from shingles, nails...). Sunnyside has offered to send another crew to clean but insists on charging an additional fee for running hose even though the first crew did not truly clean the eavestrough and even though the additional cost of running a hose was NEVER mentioned to me when I booked the call. This is very disappointing to have to experience especially given that I truly believed they would offer a good clean of the eavestrough.
Very impressed with Sunnyside. A good friend referred them to me. They did a clean thorough job, were honest, and very professional. Before choosing them, I had called two other companies to compare rates. One never called back and one came to my property without permission and tried to significantly increase the quoted price. Lots of sketchy operators out there so be careful. I very Highly recommend Sunnyside!!
We have had Sunnyside do our eaves and snow removal for 2 years. This year (Nov 2017-Feb 2018) we noticed a sharp improvement to these two particular services.
The duo who cleared our eaves made the effort to notify us of some problem areas regarding the shingles, which turned out to be true. Soon afterwards, were warm days and big melting and thus, we had leaking. We were therefore not taken by surprise by the leaks and were able to get spot fixes on our roof from another company in the roofing business.
The snow removal has been particularly prompt and appropriate timing this Winter season. The team who did our home went further than expected by shoveling the walkways to the back and also doing our back deck!
I see another person wrote a review on window cleaning. We cannot speak to that, as we've never had Sunnyside clean our windows. But I suspect since that other reviewer wrote, improvements were probably made to that department of work.
What a disappointment! The window cleaning was not thorough and when I opened the curtains the next day the sun shone in through areas that hadn't even been touched. I have used this company over the years and never been impressed, but this wasn't good. I decided to say nothing and not use them again, but when they called to confirm my visa for payment, I mentioned it and they offered to send a cew for a re-do, which I thought was a good customer service initiative.
I was out when the crew arrived this morning and they rang the doorbell to tell my out-of-the-loop husband that they'd already been to clean, that the job was 19 days prior, that it had rained in the interim, and that they wouldn't clean again and were leaving - he had no idea what had transpired so called me to berate me as he had been treated aggressively.
When I called the office, they kept me on hold for 20 minutes and eventually disconnected me. When I called again later, I was treated rudely by Pablo. I will not deal with this company again and do not recommend anyone else to do so.
Sunnyside Window & Eaves Cleaning has a TrustScore™ of 1.5. The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 3.1. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 5 |
Approved | 0 | 5 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.6/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by Sunnyside Window & Eaves Cleaning may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | No |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | 1997 |
Member of TrustedPros Since | 2016 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Sunnyisde window & eaves cleaning. Your trusted window & eaves cleaning company. Also offering eaves repair, powerwashing and snow removal. 5 year winner of the consumers choice award.
Main contact(s) | Mike Stone |
Listed with TrustedPros since: | 2016 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | 1997 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Services listed by Sunnyside Window & Eaves Cleaning may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact Sunnyside Window & Eaves Cleaning to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
Sunnyside Window & Eaves Cleaning has contributed 1 responses to the following questions posted in the 'Ask the Pros' forum