Sunray Spas is an Edmonton based Hot Tub Manufacturer that started from a very small service company. Since 1993 we have constantly been improving our products and making them easier and easier to service. We have a massive Service Department with hundreds of thousand of parts and multiple full time service technicians. We also carry a full Line out Outd read more...
This company's owner Brad had committed to fixing our floor that was damaged by his staff when they brought the loaner into our home late 2015. Our tub was to be delivered within 6-10 weeks. That did not happen so we had to file a complaint with BBB. This got some action from them but still took until Aug 2016 to have it delivered. Left was the promise to fix our flooring. Had one contractor over 2 x even took a sample of our flooring but guess whatever he quoted was too high as was suppose to be over and start the work November 1, 2016 but we never heard from him again. When I spoke to owner Brad he said needs 3 quotes we sent him one, plus the guy that was over gave him one and he had 2 others come by. Still no go. When BBB gave him one last chance he sent samples over (thank god my husband knows about flooring) the samples were not made for kitchens not waterproof like we have but we picked the colour from one sample and texture from the other. Deadline passed and next was the BBB board meeting in June. So never heard from them until close to that date and the samples did not match ours (they still have our sample) but owner Brad was just trying to show how hard he is trying but come on our flooring is in the brown shades so why would you send a gray sample? June 21, 2017 BBB REVOKED their accreditation so now we have to take legal action.
We got a hot tub for my health and today thanks to this company I'm in worse shape health wise because of all this stress. Have tried to tell them for a long time we have found our flooring and they can get whomever certified they want to pay for it and finish the work but looks like he had no intentions to fix the damage in the first place that is why we are at this stage.
Staff is great yes but don't believe what they say for delivery times nor any commitments as you shall read on some other reviews.
2015 purchase payed in full for a hot tub 2016 - May 2017 BBB gave them 3 chances to rectify the issue but guess the accreditation of BBB was not that important so battle is still on and what should have been a minor issue has turned into a lot more and unfortunately I'm paying for it with my health just to get justice.
Stopped in to Sunday Manufacturing to have a look at their products as we were in the market for one. Brad took the time to explain all the features of their products....he even had some tubs there from other manufacturers so we could compare. So far the service after the sale has been great as well. Fir anybody looking to purchase a hot tub I would definitely tell them to check Sunday out!
We ordered a hot tub on Oct. 11, 2016. We were told 3-4 weeks, than were told there was a hold up so it would take 6 weeks. It is now March 2 and we are still waiting.
We paid the total up front so they have our money. Big mistake. Everytime we call them they keep telling us our hot tub is getting close to ready. So frustrating.
Sunray Hot Tubs & Patio has a TrustScore™ of 2.6. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||N/A|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles||Not yet provided|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1993|
|Member of TrustedPros Since||2014|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Sunray Spas is an Edmonton based Hot Tub Manufacturer that started from a very small service company. Since 1993 we have constantly been improving our products and making them easier and easier to service. We have a massive Service Department with hundreds of thousand of parts and multiple full time service technicians. We also carry a full Line out Outdoor Living Products: Patio Furniture, Outdoor Dining Sets, Fire Tables, Outdoor Fireplaces, Gazebo s and Pergola s.
|Main contact(s):||Brad Roberts|
|DBA or Formally:||Sun Ray Hot Tubs & Patio|
|Listed with TrustedPros since:||2014|
|Accepts credit cards:||Yes|
|24 Hour emergency service:||No|
|Licensing information:||Business does not require a trade license|
|Insurance information:||Contact Sunray Hot Tubs & Patio to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.