Sunray Spas is an Edmonton based Hot Tub Manufacturer that started from a very small service company. Since 1993 we have constantly been improving our products and making them easier and easier to service. We have a massive Service Department with hundreds of thousand of parts and multiple full time service technicians. We also carry a full Line out Outd read more...
Sunray Hot Tubs & Patio began operations in 1993 and has received 13 reviews for an overall customer rating of 4.4. The average rating for businesses providing similar services in the Edmonton area is 4.4. Write a review
5.0
4.4
4.8
4.9
4.4
4.5
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4.8
I have had numerous problems with my hot tub since I hadn't used it for 3 years. Brad and Don were so helpful and walked me through the repair process in a timely manner. They saved me hundreds since I didn't need a service call. I highly recommend Sunray Spas!
5
I contacted Sun Ray about getting my pump serviced on a weekend. Dropped it off , expected to leave it there until next week. But they contacted me a few hours later to say it was done!
They only replaced what was necessary in the pump and gave me honest feedback about the condition of the motor and pump going forward. Other places I had been to would charge much more for a "pump rebuild" .
Sun Ray showed me they have great customer service and integrity in responding to their customers needs and budgets.
I would highly recommend them to anyone looking for honest and excellent service.
5
5
The staff is super friendly, welcoming and knowledgable. The store front and warehouse were clean inviting and well organized. I felt the staff listened to my issues and engaged in the conversation. I would definatly reccomend this place for all your hot tub needs.
5
We always go back to Sunray to get our supplies after buying our tub from them 10 years ago this year.
Our tub still is in excellent condition and have had no issues.
Best price on bromine which keeps us feeling good while we enjoy our tub year round. Our skin never itches or dries out from bromine, and keeps the kids skin in good shape too.
5
I was in need of a part for my basket, couldn't find it on line so went to the shop and Darrel knew exactly what part I was looking for. He has some extras and provided at no cost and I was on my way. Thank you!
4.8
They were very knowledgeable and made finding the right supplies easy. I have purchased the wrong stuff at other places due to lack of knowledge and service. A few additional suggestions were taken. After following the suggestions, I was glad I did.
5
We squealed into the parking lot just before they closed, looking for a replacement part on a Coleman tub. Not only were they willing to help, but they actually knew what they were doing! He graciously gave us the part for free! Highly recommended for the great customer service!
4.8
5
We have had our Sunray Hot tub for over 15 years and love it! Had to replace the pump - the work they did was awesome...
Anytime we have needed help - we call and they assist us per the phone - no charge!
Wouldn't hesitate to to recommend them!
Sunray Hot Tubs & Patio has a TrustScore™ of 3.8. The average TrustScore™ for other businesses providing similar services in Edmonton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
| Customer Reviews | Last 12 Months | All Time |
|---|---|---|
| Total Received | 1 | 14 |
| Approved | 0 | 13 |
| Unverified | 1 | 1 |
| Suspicious | 0 | 0 |
| Overall Rating | 4.4/5 |
| Complaints Received | Last 12 Months | Last 3 Years |
|---|---|---|
| Suppliers & Creditors | 0 | 0 |
| Employees & Sub-Contractors | 0 | 0 |
| Transparency | |
|---|---|
| Posted License Information |
N/A
|
| Posted Liability Insurance | Not yet provided |
| Posted Workers Compensation | Not yet provided |
| Company Website | No |
| Social Media Profiles | Not yet provided |
| Endorsed by Peers | Not yet endorsed |
| In Business Since | 1993 |
| Member of TrustedPros Since | 2014 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Sunray Spas is an Edmonton based Hot Tub Manufacturer that started from a very small service company. Since 1993 we have constantly been improving our products and making them easier and easier to service. We have a massive Service Department with hundreds of thousand of parts and multiple full time service technicians. We also carry a full Line out Outdoor Living Products: Patio Furniture, Outdoor Dining Sets, Fire Tables, Outdoor Fireplaces, Gazebo s and Pergola s.
| Main contact(s) | Brad Roberts |
| Listed with TrustedPros since: | 2014 |
| Residential work | Yes |
| Commercial work | Yes |
| Warranty | No |
| Accepts credit cards | Yes |
| Year established | 1993 |
| Offers financing | Yes |
| 24 Hour emergency service | No |
| Legal structure | Incorporated |
| Licensing information | Business does not require a trade license |
| Insurance information | Contact Sunray Hot Tubs & Patio to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
