This Hamilton area plumber is rated 3.7 from 3 reviews with a TrustScore of 1.7. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
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I will first say that Tom Gautier is not only knowledgeable and professional, he is also a kind person. I had an emergency last Saturday night. The hose under my sink exploded and there was water everywhere! I called several plumbers and no one would come out on a Saturday night. Having no water for a night and day is not pleasant. When I called Tom and told him what the problem was, the first thing he said was that, if I was handy, I could probably fix it myself. Who does that? Offers to help someone without expecting anything in return? Tom did. I sent him pictures of the hose and we talked on the phone back and forth for several hours. He told me exactly what parts I needed to buy and he even offered to speak to the sales rep at Home Depot to make sure I got the right one! Tom walked me through fixing the sink and I couldn't believe it. Under Tom's guidance, I fixed it myself! I would recommend Tom Gauthier to anyone and everyone. He knows what he's doing, that's for sure ... he can fix a sink over the phone! I'm very grateful for Tom's kindness, let alone his experience. Tom is genuine, trusted and true. I will be calling him for a bigger plumbing issue shortly .../. I wouldn't call anyone else!
Excellent service. Did all the paperwork. Saw job through from start to finish. Highly recommended.
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I would not recommend this company for any work even to my worst enemy. The owner is ignorant and rude and his son is exactly the same. They installed a backwater valve for us through the 3M program. They did all the paperwork and provided 3 quotes with it but no one came to our house to look at the job. ???? They put in the valve, but did not do a video inspection of the lines before the work stated. But they said they did on the bill they submitted to the City of Hamilton. Also our valve sits about 1 inch off the floor, so somone can trip up on it. When the cheque arrived in the mail, I put it in our bank account because it was made out to us. I called the owners phone and left him a message to drop by for payment of the work. No one returned my call for about 2 months, and finally did while we were on vacation. WOW you should have heard the threats the owner and his son left. Totally not called for and unprofessional. I paid him as soon as I got back from vacation. STAY AWAY FROM THIS CONTRACTOR. IF YOU DON'T, THEN YOU WILL REGRET YOUR DECISION.
T Gauthier & Son Plumbing Ltd. has a TrustScore™ of 1.7. The average TrustScore™ for other businesses providing similar services in Hamilton and the surrounding areas is 3. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 7 |
Approved | 0 | 3 |
Unverified | 0 | 2 |
Suspicious | 0 | 2 |
Overall Rating | 3.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Hamilton area plumber is rated 3.7 from 3 reviews with a TrustScore of 1.7. Services offered include plumbing work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Thomas Gauthier |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | Warranty details not yet provided |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Contact T Gauthier & Son Plumbing Ltd. to request licensing info. |
Insurance information | Contact T Gauthier & Son Plumbing Ltd. to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.
T Gauthier & Son Plumbing Ltd. has contributed 6 responses to the following questions posted in the 'Ask the Pros' forum