TCLM Appliance Repair

Used them twice and will not use them again. Cheap service and cheap results. The first time the guy tried to leave without fixing anything and the second guy didn't put our dryer back together properly and we had to take it back apart to fix it properly. The panel that holds the controls and the power button were not put back in correctly.

Update. We had to call them back due to noises in our dryer again. Twice they no showed and third time came without fixing anything AGAIN.

Do not use this company.

Mike did a great job replacing the worn out rubber boot of my front loading washer.

I have no doubt his customer service is the best I have every seen in my life and should be teaching classes or coaching anyone who deals with people.

Mike was always courteous and earnest and responded with respect.

Mike offered the best face to face (mask to mask) customer service I have ever seen.

This review is to help other people who need a GREAT repair service. I had one company in and just felt they were only interested in the service call fee .Decided to call TCLM and it was a whole new world. He arrived on time came in gave my machine a really good series of tests.Explained everything he was doing and gave me choices as to what I could do.

YOU WON'T BE SORRY IF YOU USE THIS COMPANY!

I can't say enough about the great service I received from TCLM and their repairman Hector was the best. He took time out to explain to me about the washing machine and knew it was most likely the water pump. I have an old Fisher & Paykal washing machine and he managed to get the water pump in just over a day and made an appointment immediately to put it in for me. He was very knowledgeable and a great personality. I never felt he was rushing to leave even though he was busy. His partner William was also very polite and helpful. I would certainly recommend a 5 star for their service and will go back if I should have any other problems with my washer or dryer.

Called Tuesday, arrived Thursday.

Hector knew what the problem was before he saw the appliance with my description of the situation.

“Frost buildup and fouling of fan in back wall of fridge due to faulty temp sensors, a common fault with this Samsung model”.

Super apologetic that he didn’t have the required parts with him at the time.

Returned this morning (Monday), removed an ‘iceberg’ from our fridge, cleared a blocked/frozen drain, replaced two sensors and voila!...All is good!

Left me with a caution that a third sensor ‘may’ cause a problem in the future but reassured me that any return visit would be at no charge (just the part cost).

Excellent service.

Thanks TCLM!

Michael

Very pleased with their service. Very prompt response from their dispatch and able to book a technician for the next day. Hector is pretty young but very knowledgeable with a great attitude that makes him a real professional. Happy everything has been fixed and back to normal. Would recommend them to anyone that needs urgent and efficient repair.

They are excellent. Great service and 1 year warranty.

Called a few places about getting the repair done and no one would give me a quote. (I'd done my research and knew what the problem was) A couple of companies said okay we'll talk to our technician and call you back with a quote ... we are still waiting! TCLM put me right through to the technician who immediately gave me a quote, which was VERY reasonable ($95) and they said they could come out today and they did! Eugene and Hectar showed up they put booty things on their shoes to keep our floor clean and they did a lot MORE than the basic repair that I'd seen on the internet as they said that the repair would last a lot longer that way. They warrantied the repair for a year and cleaned up the work site after and were extremely friendly and informative and it was just a great experience and we know who we'll call the next time we need a repair.

Scott