A BiPolar Experience. From Great to Ok to Really, Really Bad Milan Savic of Team X-treme quoted some work on the main floor of our home. The quote was reasonable and I was impressed with Milanâ€™s professionalism and workable ideas. The job included partially removing 3 walls, trim the openings and finishing with columns, as well as adding mouldings to my kitchen cabinets. New tile flooring was to be installed by an independent tiler. The job was expected to take 3 weeks, with an end date in late March.
I was impressed with the work and attention Milan and his team gave to the job of removing the walls. I recommended him to a colleague at work. When it was time to replace the tile floors, Milan said he had a tiling expert on hand and gave a quote which was in line with the independent tile guy that we had planned to use. It made sense to maintain a flow to the work and I liked the quality of his work.
This is where the job lost momentum. We hit the first roadblock early - I had wanted natural stone but was advised that the thick stone and existing hardwood wouldnâ€™t be level. So back to the store I went and finally settled on a porcelain tile with a stone look. Then once the old tile was removed, the flooring underneath had to be re-leveled before new floor could be installed.
Then Milan advised that the new tiles were faulty - they broke while being cut and some were warped. I contacted the tile store & manufacturer and spoke to a rep. The manufacturer immediately delivered replacement tiles to the house. The work continued, but I was hearing complaints that the 20â€ tiles were too large, too heavy, and everything seemed to be a struggle. I was being asked every couple of weeks for more payments. By this time, we were well into April.
The tile was to be in a subway pattern with narrow grout lines to mimic marble or natural stone. Once grouted, it was obvious that the grout lines were standard width and a number of tiles were uneven with raised edges and corners. I asked for approx. 8 tiles to be replaced. I was then given an additional bill for $1800 for the subway pattern and leveling the floor.
The trim work was started in both the kitchen and the walls. The columns were pre-fab but were being customized to meet the design. The workers had moved on to another job and Milan was to complete the trim, but was ill during May. Weeks went by without hearing from him. We finally spoke the first week of June and he agreed to finish the work the following week.
He came to the house the following Monday, and I pointed out the faulty and incomplete work. I am still unhappy with the floor, and have found more flaws and uneven tiles. The grout used on the replaced tiles is a different colour, making the repairs noticeable. One tile in the middle of the entry from kitchen to family room has 2â€ of grout on top to level it with the surrounding tiles and hardwood. The trim is incomplete, with each entrance missing components of the columns and mouldings.
Milan agreed to return with his crew the following week, but didnâ€™t come back and I havenâ€™t been able to contact him since, despite leaving multiple messages on his voicemail. Iâ€™ve outlaid almost $25k and Iâ€™m left with nothing completed and my entire main floor in a state of incomplete renovation.
How disappointing to have the experience end this way!