This Orleans area design build company is rated 2.7 from 6 reviews with a TrustScore of 1.4. Services offered include design build, bathroom and home addition work. Read their reviews, ask about license and insurance information, and request a quote.
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No after installation service. We had this company install a brand new shower with glass walls and flooring in our bathroom in late 2017.
We had to get them back to put the matching grout between floor tiles! But the worst was that eighteen months after the installation, the metal bar (base) of the door of the Fleuro shower popped off and the door would not close. I contacted "Matt" who installed this and he emailed back that he would come back but never did. Fleurco company said it was the installer who was at fault.
Ten Design builds did not respond to several phone calls and emails. During the pandemic no one wanted to do this. Others came and suggested that we replace the entire shower (3000$).
Finally the Jiffy company came, took the 3 panels off, unhooked and readjusted the 2 walls and one door. He showed us how it had been mis-installed. Now we have a shower we can use. Summary: bad installation and worse after sales service.
I do not trust the owner of this company. I hired this company to renovate 3 bathrooms that included designing and obtaining and installing the materials required for the renovation. I have paid over $47,000 to complete this work. After nine months of continuous delays and broken promises, I have severed my relationship with this company. The owner said he is willing to finish the jobs but needs help in terms of funding them. He asked if I would be willing to use the remainder of the funds we agreed to for the renovations. I declined this offer and am now left with 2 unfinished bathrooms and one that was never started..
Caution! Do not do business with this Company or the owner Matt Haddad. He had good connections (trades & workers), but work was constantly delayed and completed only because we constantly hounded him. We paid the funds at each stage of completion as agreed, but the trades were not paid and now are trying to collect; and we are threatened with liens. And the job was not completed & we have to incur additional costs to have the work completed & deal with legalities.
On time, right on budget and all done to a very high standard of workmanship. You can't say that about many contracting crews! These guys are REALLY good at what they do AND how they project manage what they do. I would recommend them in a heartbeat. Not only is everything clearly agreed upon in advance, it is also presented in writing, and as the scope of work changed (as it invariably does on such projects), so did the written "control". As a result, it was always clear where we were and what remained to be done. What really stood out for me though was the open communication and the fact that I knew that once I left them a message (primarily email and text) I NEVER had to wait long for a reply. They are a fairly young crew (despite having many years experience) and as a result they bring a vibrancy to their work and an eye for design that I have not experienced before. They are also well connected to electricians, plumbers, carpet fitters etc, all of whom were equally on the ball. I have further plans to renovate in the future and I will DEFINITELY be giving Ten Design Builds a call. We love our new bathroom.
Recently, we had Ten Design Builds build us an amazing screened-in porch (please take a look at the stages of progress and the final product: http://youtu.be/cTi5PsLCrzA ) and we ended up with much more than what we had initially planned. We spend most of our summer's free time in our "new" porch and constantly marvel at the craftsmanship - Truly an amazing job! Even the building inspector was impressed!
Previously, we also had Ten Design Builds do several other renovation projects and were just as dazzled and happy with the outcome. This included a 14 foot (floor to ceiling) fireplace surround done in slate (which everyone see when they come in our front door and constantly give amazing comments), a faux brick wall surrounding another fireplace in our family room, and our entire back-splash tile within our kitchen.
They always started their work day on time, they were great at communicating what was happening and they were always available to address any concerns we had. They took pride in the quality of their work, and it shows.
I wouldn't hesitate to recommend Ten Design Builds to anyone looking to have professional work done on their home. We are a very satisfied customer, and extremely pleased with the experience. We will definitely use them again for any other major home improvement projects in the future!
Ten Design Builds has a TrustScore™ of 1.4. The average TrustScore™ for other businesses providing similar services in Orleans and the surrounding areas is 2.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 1 | 6 |
Approved | 1 | 6 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2/5 | 2.7/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Not yet provided |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | |
Endorsed by Peers | Not yet endorsed |
In Business Since | 2006 |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
Basement Renovations, Carpentry, Decks, Drywalling, Fireplaces, Flooring, Framing, Kitchen Renovations, Tiling
This Orleans area design build company is rated 2.7 from 6 reviews with a TrustScore of 1.4. Services offered include design build, bathroom and home addition work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Connor McNeely |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | No |
Warranty | No |
Accepts credit cards | No |
Year established | 2006 |
Offers financing | No |
24 Hour emergency service | No |
Legal structure | Incorporated |
Licensing information | Contact Ten Design Builds to request licensing info. |
Insurance information | Contact Ten Design Builds to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.