This Mississauga area foundation contractor is rated 2.9 from 3 reviews with a TrustScore of 1.9. Services offered include foundation repair, waterproofing and new foundation work. Read their reviews, ask about license and insurance information, and request a quote.
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I do not recommend this company if you want good customer service and reliable work. We had some cracks in our foundation and Michael (the man who owns the company and answers the phone calls) was extremely enthusiastic about the work they do and emphasized lifetime warranty. He sent Jeremy to come to fill the cracks and he was great, super nice. However, when the cracks started leaking, we called and Michael became extremely hostile, defensive and completely inappropriate in the way he handled his business. It's as if his company could do no wrong. After several phone calls and texts, he sent Jeremy again to fix one of the cracks. A few months later, another crack which was filled in by them started to leak. Again, Michael answered with his hostile tone and was extremely reluctant to send someone to come fix the problem. We have texts which confirmed the date that he would send Jeremy, but when the day came, he said he never had it scheduled in his calendar. Michael's customer service skills are the worst I have ever seen. He swears at his customers, says that he is not the customer service department (even though he owns the company and he basically takes the phone calls), and is just extremely inappropriate whenever you point out something that goes wrong with his work. I would NEVER recommend this company to anyone solely based on the way he deals with his customers. Trust customer reviews when plenty of them state that he deals poorly with customers. I will be leaving reviews about this horrible company on Google Review and Homestars.
Professional job done very clean ,i am impress with quality.
Only issue i have there is one more crack i noticed after rain, i need this to be repair problem is that nobody is answering the phone yet, i think you need bather customer support.
I hope this review somebody will read and cal me back for next visit.
Unprofessional and untrustworthy. As two professional people, who did their research, we were extremely disappointed in the professionalism in Michael. First he diagnosed the problem WRONG, in our basement leak. We discovered this after a trench was dug in our basement, back wall waterproofed, a full renovation completed and it leaked again. After NUMEROUS calls, and comments from Michael such as "remind me of the problem again" or "well you can't be explaining the problem correctly", he FINALLY showed up and asked us to rip up our entire patio because the problem "must be somewhere else", even though there was a clear hole that had formed over the course of two weeks, which through his "thorough" inspection did not see the first time (nor did we, because we didn't know what was behind the walls, he refused to seal the hole and asked us to dig up the entire patio. FOR AN EXTRA 1000 dollars. 3000 dollars already spent. Needless to say we are going elsewhere. PLEASE do not hire these people.
The Crack Doctor has a TrustScore™ of 1.9. The average TrustScore™ for other businesses providing similar services in Mississauga and the surrounding areas is 3.2. For detailed information on how TrustScore is calculated, click here to learn more.
The following elements are used to calculate TrustScore:
Customer Reviews | Last 12 Months | All Time |
---|---|---|
Total Received | 0 | 3 |
Approved | 0 | 3 |
Unverified | 0 | 0 |
Suspicious | 0 | 0 |
Overall Rating | 2.9/5 |
Complaints Received | Last 12 Months | Last 3 Years |
---|---|---|
Suppliers & Creditors | 0 | 0 |
Employees & Sub-Contractors | 0 | 0 |
Transparency | |
---|---|
Posted License Information | Services listed by The Crack Doctor may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Posted Liability Insurance | Not yet provided |
Posted Workers Compensation | Not yet provided |
Company Website | Yes |
Social Media Profiles | Not yet provided |
Endorsed by Peers | Not yet endorsed |
In Business Since | |
Member of TrustedPros Since | 2015 |
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
This Mississauga area foundation contractor is rated 2.9 from 3 reviews with a TrustScore of 1.9. Services offered include foundation repair, waterproofing and new foundation work. Read their reviews, ask about license and insurance information, and request a quote.
Main contact(s) | Amelie Matte |
Listed with TrustedPros since: | 2015 |
Residential work | Yes |
Commercial work | Yes |
Warranty | No |
Accepts credit cards | Yes |
Year established | |
Offers financing | Yes |
24 Hour emergency service | Yes |
Legal structure | |
Licensing information | Services listed by The Crack Doctor may not require a Trade License. Check local laws to confirm license requirements before hiring. |
Insurance information | Contact The Crack Doctor to request insurance details. |
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.