The Crack Doctor is a professional fully accredited full-service waterproofing company able to permanently solve any problem with a wet basement from inside or outside with or without digging. Our award-winning company has helped tens of thousands of families and businesses permanently solve their wet basement problems. Specialties include: Baseme read more...
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Had several cracks in our foundation filled by the crack doctor last year before winter. Now one that had previously never leaked water before is leaking into our basement. Made several calls and left several messages over an 11 day period. Absolutely NO RESPONSE. When I finally spoke to someone because I refused to stop calling until someone answered the phone, the individual was extremely rude, said a "hefty fee" would be involved to come and investigate their previous failure. This was after hanging up on me twice for inquiring as to why I had not received a response and if this was the usual way customers are treated. Was given several very rude and semi-threatening responses. Have to get lawyer and the BBB involved.
The worst customer service ever!!! Do not use this company!!!!
The Crack Doctor Waterproofing Group Inc. has a TrustScore™ of 0.6. The average TrustScore™ for other businesses providing similar services in Ottawa and the surrounding areas is 2.7. For detailed information on how TrustScore is calculated, click here.
The following elements are used to calculate TrustScore:
|Customer Reviews||Last 12 Months||All Time|
|Complaints Received||Last 12 Months||Last 3 Years|
|Suppliers & Creditors||0||0|
|Employees & Sub-Contractors||0||0|
|Posted License Information||Not yet provided|
|Posted Liability Insurance||Not yet provided|
|Posted Workers Compensation||Not yet provided|
|Social Media Profiles|
|Endorsed by Peers||Not yet endorsed|
|In Business Since||1987|
|Member of TrustedPros Since||2015|
TrustedPros does not validate certain information provided by contractors and vendors in conjunction with the creation or maintenance of their profile and we cannot endorse or guarantee the performance of any contractor. TrustScores are provided for informational purposes only. We urge you to use the TrustScore™ in conjunction with the tips provided in our Hiring Guide to maximize the probability of hiring the best professional for you project.
The Crack Doctor is a professional fully accredited full-service waterproofing company able to permanently solve any problem with a wet basement from inside or outside with or without digging.
Our award-winning company has helped tens of thousands of families and businesses permanently solve their wet basement problems.
Specialties include: Basement waterproofing, wet basement repair, crawlspace solutions, dampness, mould, and mildew solutions, mould remediation, foundation repair, and basement finishing.
|Main contact(s)||Michael Theriault|
|Alternate Phone Numbers||866-788-3288|
|Listed with TrustedPros since:||2015|
|Accepts credit cards||Yes|
|24 Hour emergency service||Yes|
|Legal structure||Sole Proprietor|
|Licensing information||Contact The Crack Doctor Waterproofing Group Inc. to request licensing info.|
|Insurance information||Contact The Crack Doctor Waterproofing Group Inc. to request insurance details.|
Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.