The Fence Connection

I hired the Fence Connection, with owner Elvis Vaden Phillip Cleary, as owner of the company because it was a small company and owner appeared to be "hands on" and I liked to support a small family company. I was told that fence would be done beginning of July. Ultimately, regardless of weather, it did not happen til after Labor Day. It was a rush job. In 4 days the old fence was taken down and the new fence "slapped up". There was errors in supply orders, the posts then needed to be installed with the quick set cement, the lattice was ill fitting and sometimes broken, the fence post for the main gate was not in proper alignment and twisted, some of the posted were actually cracked and boards were not of the best quality. I paid in full once"job was completed" as was in the contract, but because the gate post was improperly aligned and gate hinges were adjusted twice to no avail, Elvis stated that The company was really busy with other jobs and that I would be a priority for correcting issues come next spring,...March, April of 2018. I have emailed the owner, Elvis...of The Fence Connection, several times requesting a date as to when my fence will be corrected. To date, July 12th, 2018, I have no indication of when the repairs/ completion of my 2017 fence project will be completed. I am frustrated. The company received $5520.05 and my gate does not close.

Elvis and his son are very knowledgeable, hard working, and personable but tend to utilize whatever boards / lattice is in the "pile" rather than being "selective " of the best wood products. Their communication skills are lacking in order to ensure consumer confidence. Elvis has not followed through with promises although stating that his word is NB to him. The work done could have been much more detailed ..ie. The lag bolts could have been counter sunk so do not catch on fence boards, the lattice has gaps and should have been cut longer, fence posts with cracks should not have been used. Attention to simple detail was lacking due to rush to complete on a Friday afternoon.

Their website implied that they were based in Burlington ( local company) then discovered that owner lived in Cambridge...thus work began mid morning and ended mid afternoon. Unused boards were left sitting on my Boulevard grass for 3 weeks which killed some of my grass.