The Company hasn't completed their task which began over a month ago. They attempted to charge me more to complete the task despite having an agreed upon price prior to commencing. I contacted The Garage Door Company Ltd in Calgary on Dec 3rd, 2015. I was given their name by my brother in law who had hired them to perform the very service I was seeking. In fact, as it turns out the equipment and accompanying service that my brother in law hired them to do was exactly the same as what I asked them to do. Total cost for equipment and service $855.49 . The Company owner Mark Wiebe and his son Casper (nice young man) arrived that afternoon and after showing me a copy of the invoice given to my brother in law for the service they provided him, asked me for approval for the identical service with the identical opener and accompanying parts. I was expecting that the job they were hired for would be completed that day, I was soon to find out I was wrong. There was no mention that the Keypad was going to require a return visit until they had removed the old lifter, installed the new one, the infrared sensors and the wall mounted switch. It was at that point that Mark Wiebe informed me that the outdoor keypad was on back order and that they'd notify me when it was received and that they'd need to return back to complete its install. Had they told me this when the initial order was made prior to them arriving, rather than after the opener was installed, I would have in all likelihood looked for and hired another company. Although our old lifter was acting up, it was still working so the situation wasn't an emergency. Despite this, I was assured that it would be just a few days and that they'd have the new keypad in place within the following week. I heard nothing from this company until I called them two weeks later. During that conversation, not only did I have to remind Mark of who I was and the circumstances around my install he also came across like I was an inconvenience.
I was told that new keypads were in fact in stock and that they'd get back to me with a scheduled time to do the install. Of course, they didn't call me back with a scheduled date on that day or any day after that day so after a week I contacted them. The owner, Mark Wiebe answered the call and again was rude and extremely unprofessional which seems to be his MO. Because he seems out of touch with his customers I asked him specifically about cost; I wanted to make sure that he remembered that the price agreed upon included the cost of the Keypad and its installation. His answer was surprising; one would expect he'd say, no worries the cost of the keypad and the install were part of the original price and we'll look after it as soon as possible, Not Mark however, his reply to me was whatever, it's no skin of my nose either way! Now doesn't that inspire ones confidence?
In looking and comparing invoices my brother in law asked me why I was charged the travel charge, despite the install not being an emergency like his was. He called on a weekend and Mark Wiebe charged him the travel charge because of that fact. In looking at my invoice, Mark made the very same charge on my invoice despite there not being an emergency and it not occurring on a weekend. This could have been an oversight but I wasn't taking any chances.
This is the worst service I've experienced in a very long time, I WOULD NOT RECOMMEND THIS COMPANY or ITS OWNER TO ANYONE for ANYTHING!
One Star is way too good for this guy.. BUYER BEWARE!